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Calin
tagDiv Staff

Hi,
1. Normally there should be no problems, unfortunately there are other few users that reported this problem our developers are investigating this problem to see in which situation is appearing.
2. Problem with Complianz plugin, now this is not a tested plugin, but if is still indicate problems with jQuery, then you can try the Enable jQuery Migrate Helper plugin and try this option – https://www.screencast.com/t/WYlKJVLi Clear all the caches (also the browser cache).
Thank you!

Calin
tagDiv Staff

Hi armingpatriots,

Unfortunately there is no option for this, the only think that you can do is to set a patting on link to make it bigger:
.td_block_slide .td-slide-meta a{
padding-top: 25%;
}

or this one
.td_block_slide .td-image-gradient:before {
height: 50%;
}

The code need to be set in theme panel> custom code> custom css.

Hope this will help!

Calin
tagDiv Staff

Hi pablof, please make a full backup and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thanks you!

Calin
tagDiv Staff

Hi,
Using the Newsmag theme, the only options available for the 404 page are those from theme panel -> https://i.imgur.com/Vr9pxdO.png
Thank you for your understanding!

Calin
tagDiv Staff

Hi,
I notice your suggestion on our list of suggestions.
Hope that the next theme update to be better and have more options.
Thank you!

Calin
tagDiv Staff

Hi,
1.Yes, that is one of the most recommended option to use the mobile theme only for amp.
2.I just try to see this problem on your website and this is what I get -> https://i.imgur.com/wR8E7tc.png
Thank you!

Calin
tagDiv Staff

Hi bettingspin, I just made some teste and for me with only theme plugins (tagdiv plugins) are working all the settings from theme panel. Make sure that you do not have other plugins that are interfering with those theme plugins.
Also make sure that you are using the last theme version, 4.9.6
Thank you!

Calin
tagDiv Staff

Hi winipnews, I see that you have a mobile menu -> https://i.imgur.com/cQ5rz3e.png but the icons are not displaying -> https://i.imgur.com/ChaqUyH.png you need to fix the problem with CORS -> https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/
Hope this will help!
Thank you!

Calin
tagDiv Staff

Hi, this is a widget sidebar from comments https://i.imgur.com/JyBHDZP.png it was set in appearance > widgets and can be add/edit from there -> https://i.imgur.com/NN8dLAA.png
Hope this will help you!

Calin
tagDiv Staff

HI,
What I can suggest to try, that may fix the problem is to use a plugin, Enable jQuery Migrate Helper plugin and try this option – https://www.screencast.com/t/WYlKJVLi Clear all the caches (also the browser cache).
Thank you!

Calin
tagDiv Staff

Hi,
If you want to disable the comments from pages, you can do it from here https://i.imgur.com/ZfjV6so.png, in order to be able to have comments in post, you need to make these settings -> https://i.imgur.com/83CnhKi.png -> https://forum.tagdiv.com/enabledisable-comments/ Also in your case you are using a pro demo and you need to edit the single post template from tagDiv Cloud Library using tagDiv Composer like this -> https://i.imgur.com/1kebAnv.png and add the single post comments where you want to have it -> https://i.imgur.com/i9pnmBJ.png
Hope this will help you!
Thank you!

Calin
tagDiv Staff

Hi,
Unfortunately, I can not see your image https://i.imgur.com/IOetqCA.png but if you are using the header style 10 and set a big logo, this will be display like this -> https://i.imgur.com/EJYJIYJ.jpg if is not look like this it can be because you have set a background color or image -> https://forum.tagdiv.com/background-introduction/ and make sure that this option is not enable -> https://i.imgur.com/pkW3l3i.png
Hope this will help you!
Let me know the results!

Calin
tagDiv Staff

Hi,
I think that you are referring that it need to be display link this https://i.imgur.com/bauUmaf.png and is like this -> https://i.imgur.com/DPOm8o1.png this is because you are using some plugins and are in conflict with tagdiv Cloud Library, for example when you are using tagDiv Cloud Library with WPBakery.
Please try only with theme plugins, if the problem persists, please provide a link where I can inspect the situation.
Thank you!

Calin
tagDiv Staff

Hi usc-shift, I understanding what you are saying, the problem is that we are only the support team, for the moment we do not have enough skills to create code and improve the theme speed, but we writhe notice to our developers to improve our theme pages speed and we also try as we can to help the user to improve the website page speed, even if this is not covered by the support policy -> https://forum.tagdiv.com/newspaper-theme-support/ -> https://i.imgur.com/pCGIUG2.png
I do not want to offense you or other users, and I only want to understand that we try to help on support as much we can, but some things are over our knowledge.
Thank you for your understanding and sorry for the inconvenience. We hope that our developers will improve this in the coming updates.

Calin
tagDiv Staff

Hi GuillaumeFRK, unfortunately our theme do not have an option for this, sorry. We have only for block title set the H seo, but the rest of theme are set by default in theme files. Also if you manage to make those changes in theme files, all those will be lost after a theme update, because not all files can be set in a child theme.
Here is a similar topic https://forum.tagdiv.com/topic/headings-2/
Thankyou for your understanding and sorry for the inconvenience.

Calin
tagDiv Staff

Hi pablof, please make sure that you set it as in our guide from here https://forum.tagdiv.com/requirements-for-newspaper/ in wp-config.php file and to be at least 256M.
This should work!
Let me know the results.

Calin
tagDiv Staff

Hi mayaguez, you can not use the tagdiv Composer on your homepage, because this is blog (latest articles) set it from here -> https://i.imgur.com/abtKUPj.png only pages and cloud templates can be edited with tagDiv Composer.
Thank you for your understating!

Calin
tagDiv Staff

Hi mayaguez, this can happen only if you have some plugins that are interfering with the theme.
Yes, you can adjust the size of Post and Latest Articles. For post template you can do it from here https://i.imgur.com/tJO9wiW.png edit the field for the post template you are using. For the latest articles you need to make the changes here -> https://i.imgur.com/ZuEziAa.png I think that you have module 18.
Hope this will help you!

Calin
tagDiv Staff

Hi great1212, I checked your website on chrome, opera, firefox and edge and on all of theme the menu is displaying correctly, the problem that you reported is for 1s until is loaded all the css from your website, if you check you’ll see that there are more elements that for 1s will change.
Usually this problem appear when the css is set to be loading at the bottom of website page and not in top of it, also it can be fixed if you increate the time that is take to your page to be load.
Thank you for your understanding!

Calin
tagDiv Staff

Hi hammersurf, I think that you want to set this in header of website, you can do this using a cloud header and tagDiv Composer, set a row and then set the row as a banner (set a background image on it ) -> https://i.imgur.com/3x3csuz.jpg then in first column set a slider -> https://i.imgur.com/tcKMjZG.jpg adjust the slide layout -> https://i.imgur.com/WoKOEex.jpg
Hope this will help you!

Calin
tagDiv Staff

Hi, we’ll check this as soon as possible.
Thank you!

Calin
tagDiv Staff

Hi Robert Turner, if you only want to change the social share then you need to do it from theme panel -> https://forum.tagdiv.com/design-post-pages-using-default-templates/ there were no option of this in tagDiv Composer.
For the rest of the problems, please make a full backed and make a test only with tagDiv plugins and main theme and if those options are still not working, then send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. I will inspect the situations as soon as possible see what can be the problem. Include a link to this topic in the email.
Let me know the results!
Thanks you!

Calin
tagDiv Staff

Hi,
I see that the social share are displaying at the bottom of the article as in your screen -> https://i.imgur.com/DrJBX3z.png if you want to edit the social that will be display, then you need to do it from theme panel -> https://i.imgur.com/tcMbZTF.png -> https://i.imgur.com/c7SUyaV.png -> https://forum.tagdiv.com/design-post-pages-using-default-templates/
Please let us know the rest of the problems that you are facing with our theme and e’ll try to help!
Thank you!

Calin
tagDiv Staff

Hi, I’m glad that you manage the situation, if you have some questions related to our theme, let us know!
Have a nice week!

Calin
tagDiv Staff

Hi,
You need to make sure that you remove the theme plugin from plugins and only after that reinstall it from Newspaper > plugins.
If there are still some problems, please let me know!

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