Hi mbrckn, indeed our theme has many options and most of theme make request to database, therefore if you are using many options with ajax queries you need to have a good server.
Unfortunately we do not have for the moment a quick fix, but we can provide a guide for how to reduce the ajax request and CPU –> https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/ also if you are using a pro demo and disable the Standard Pack plugin then should be some improvements our developers are working to make the theme better and find a different way to keep the theme options but with better performance, I hope that in the coming update to start to appear some results for this problem.
Thank you for your understanding and sorry for the inconvenience!

Hi,
Unfortunately there is no option for this, but if you want I can provide a css code that can remove the header and footer for a page, just provide a link to that page and I will help you with the code.
Thank you!

Hi,
This can be a cache problem. Please make a test only with tagDiv plugin enable and see if the problem still persists (also if you have cache plugins on your website/host or CDN, please disable theme during the test).
If the problem persists, please provide a screenshot with the layout when you are login and a link to see how it is displaying for users that are not login.
Let me know the results!
Thank you!

Hi dsimms,
Our theme already have a mobile menu. For example if you are using the mobile mobile theme plugin -> https://tagdiv.com/mobile-theme-get-mobile-ready-with-newsmag-theme/ then you can set the mobile menu for mobile hamburger here -> https://i.imgur.com/FwwomRa.png
Thank you!

Hi pawelbednarz,
Unfortunately, I do not understand the problem, it will be easier if you can provide some screenshots or a link to your website where I can check the problem.
Normal if you have Newsmag theme and tagDiv plugins enable, then you can install a demo also you can use tagDiv Composer top edit pages
Also make sure that you do not have any extra plugins that interfere with our theme.
Thank you!

Hi,
If you made customizations in theme and plugins files, then yes those are overwrite by the new theme version.
If you lost only theme panel settings, then you can get theme back using the option from theme panel> import export section -> https://i.imgur.com/SQgr2gy.png -> https://forum.tagdiv.com/import-export-theme-settings/
Hope this will help!

Hi,
Usually this problem -> https://prnt.sc/vh6ywo appears when something is not installed correctly (is possible that during the theme update some files to go wrong).
The shortcodes -> https://prnt.sc/vh6swm appear on your website because tagDiv plugins are not enable from Newspaper > plugins .
Those errors -> https://prnt.sc/vh6swm coming from the extra plugins that you are using, those are not from our theme.
What I can recommend is to make the update using the manually version (option B) from our guide -> https://tagdiv.com/update-newspaper-theme/
Let me know the results!

Hi, I’m glad that the problem was solved!
If you have other questions, let us know!
have a nice day!

Hi, I’m glad that you manage the situation, if you have any questions, let me know!
Have a nice day!

Hi, so you want to change the grid from theme with the simple block -> https://i.imgur.com/0LMpT0a.jpg, if yes, then you can do this using tagDiv Composer edit the page -> https://i.imgur.com/KL2BWPp.png select the big grid and change it from here -> https://i.imgur.com/Wly2JS1.jpg -> https://i.imgur.com/gXR6Xpg.jpg
Hope this will help you!

Hi,
I’m glad that you manage to solved the problem.
The video popup is only for posts/articles that as set a featured video -> https://i.imgur.com/4kSiHjS.png also on flex element you can enable/disable the option with tagDiv Composer -> https://i.imgur.com/nmTAjgX.jpg
Thank you!

Hi,
Indeed there were reported some similar situations and our developers find some cases when this problem appear, there will be soon a theme update and those problems will be fixed.
Thank you for your understanding and sorry from the inconvenience!

Hi,
First you need to make sure that this is not a plugin conflict, please disable all non theme plugin and let only tagDiv plugin, then check to see if the problem persists.
If the problem is still there please provide a link where I can inspect this situation.
Also make sure that is not a browser cache because for me the font is displaying -> https://i.imgur.com/oZYL8Jl.png
Thank you!

Hi,
Is possible that the problem to be from WordPress version. If you are using the last WP version, then you need to use the last version of our theme, only this is compatible with the new elements from WordPress
Please make sure that you are using last theme version Newspaper v10.3.7 and you have set all the theme requirements as in our guide – https://forum.tagdiv.com/requirements-for-newspaper/
If there is still a problem, please disable tagDiv Composer, delete it and reinstall the plugin from Newspaper plugin, also make a test only with theme plugins.
Let me know the results!

Hi,
For standard demos, you can use the options form theme panel ->https://i.imgur.com/AmhjCzD.png but if you are using a pro demo, then you need to edit it using tagDiv Composer -> https://i.imgur.com/MKQzEyn.png select the element what you want to edit and in general and style tab you can change the coolers per elements -> https://i.imgur.com/rT25MLa.jpg
Hope this will help you!

Hi Joadre,
Please make sure that you do not have a plugin conflict with other plugins (let only tagDiv plugins enable).
Make sure that all theme requirements are set as in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/
If the problem persists, please disable and delete all tagDiv plugins and reinstall theme from Newspaper > plugins (in this way the plugins will be installed from our server).
If the problem persists, please provide me a link where I can see this problem.
Let me know the results!
Thank you!

Hi,
Normally this should be update at list once per day, what can be the problem is that if you have some cache on server or website.
If the problem persists, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!

Hi,
Please make sure that is not a plugin conflict, please disable all non theme plugin and let only tagDiv plugin, then check to see if the problem persists.
If the problem is still there please provide a link where I can inspect this situation.
Thank you!

Hi,
Normal when the view count is stop, you are using a cache plugin, if is so, then you need to use an option from theme panel special for cache -> https://i.imgur.com/k79InUx.png -> https://forum.tagdiv.com/ajax-view-count/
Hope this will help you!
Let me know the results!

Hi,

If you want to improve the loading speed, you need to optimize your website to load faster. Here are some links that maybe can help:
-> https://tagdiv.com/how-to-increase-page-loading-speed/
-> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
-> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
–> https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
Hope this will help you!

Hi, If this need to go down, then you can set a margin bottom -> https://i.imgur.com/1nJaIDt.png but set it wit “-” for example -50.
Let me kow the results!

Hi gc2522734, pleas try the manual theme update (method B) from our guide -> https://tagdiv.com/update-newspaper-theme/
If there is still a problem, please let me now!
Thank you!

Hi,
Make sure that this is enable from posts options -> https://i.imgur.com/tJtDkrx.png -> https://i.imgur.com/wXXIvMd.png hope this will help you.
Thank you!

Hi,
If you are using the new option for mobile page from cloud -> https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ then you can import 0> https://i.imgur.com/TtaINYK.png then from manager import the header and footer and set it as you like -> https://i.imgur.com/hLa2P67.png
Hope this will help you!
Let me now the results!
Thank you!

Hi Marvin005,
Similar cases were reported from users how updated the WordPress version over v5.5 and still use a theme version lower then Newspaper v10.3.6.1
What you need to do is to make sure that you have the last them version, Newspaper v10.3.7 if the problem persist, please disable and delete tagDiv Composer plugin and reinstall it from Newspaper > plugins (in this way it will be install from our server), also make sure that you do not have any conflict plugins, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Hope this will help you!
Let me know the results!
Thank you!