Hi!
I’m sorry for not choosing the right words. I didn’t mean to offend you. You are right, there’s nothing in the theme panel system status that would indicate that the requirements are not met.
Is it possible that, between updates, you changed the page structure and added some new blocks, ads, scripts, or plugin(s)? Something that brings additional requests? Are you using the Standard Pack plugin?
If that’s not the case, we would like to investigate it for you as we had a few situations like this reported after the update. Our developers are trying to replicate it, so that we can identify the issue and, if it is related with the theme, fix it. For now, under all testing environments we could not replicate it. Would you be interested in sending us an email with this and help us investigate it on your website?
We are focused on providing you the best experience with our WordPress theme and we really test it thoroughly as we want you to be able to create, design and manage your website with pleasure.
I hope you decide to let us investigate, for this please send us an email at contact@tagdiv.com and include a link to this topic in the email!
Thank you for understanding!

Hi OmurHak,
The pages are black on mobile only if you are using the mobile theme plugin, then need to set for pages a separate content in mobile editor -> https://i.imgur.com/ho41rUl.png
Also you can show the responsive version on mobile theme (to get the same layout as on desktop on mobile) -> https://i.imgur.com/m0bVB5T.png you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/oofST3D.png (to use the mobile theme template on amp) or you can disable the plugin.
Thank you!
Thank you!

Hi,
Please make sure that you do not have any conflict plugins, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also if you send us an email, we’ll check the problem and will try to fix it as soon as possible.
Thank you for your understanding!

Hi,
I just inspected your website and the comment box is displaying -> https://i.imgur.com/Vuuq9fu.png
Enable/disable comments -> https://forum.tagdiv.com/enabledisable-comments/
If there is still a problem, please let me know

Hi,
Yes, this is the new method that google for pages speed.
To can avoid this problem, you need to remove the mega menu, sticky sidebar, sticky menu, next prev buttons from blocks and other options that use ajax queries.
For removing CLS from website, you can check these similar topic:
-> https://forum.tagdiv.com/topic/wpb-wrapper-causes-cls-in-desktop-version/
-> https://forum.tagdiv.com/topic/remove-cls-cumulative-layout-shift-from-html-element/
-> https://forum.tagdiv.com/topic/to-high-cumulative-layout-shift-in-mobile-theme/
-> https://web.dev/optimize-cls/
Hope this will help you!

Hi,
Unfortunately for the moment when you are using a background image or color the layout will be box -> https://forum.tagdiv.com/background-introduction/
Now what it can be done, is to uncheck this option -> https://i.imgur.com/Nd93DBu.png fore boxed background from theme panel or apply it directly on row with tagDiv Composer -> https://i.imgur.com/vBzSOkE.jpg for this the row need to be stretch -> https://i.imgur.com/nT7yBlA.jpg then set a background color for columns -> https://i.imgur.com/E4P9KeC.jpg -> https://i.imgur.com/ors9URc.jpg
Hope this will help you!
Thank you!

Hi,
Indeed this option is not yet in our theme, the file that was the code for sharing is on this path -> wp-content/plugins/td-composer/legacy/common/wp_booster/td_social_sharing.php
Hope this will help you!

Hi,
You need to set only the id or category or subcategory that you want to display -> http://prntscr.com/vhgai3
Also if that category has some subcategories, the post from those subcategories will be display.
For example you can set the categories like this, block 1 -> https://i.imgur.com/82THldc.jpg -> https://i.imgur.com/6ZlJ4Gb.jpgand do the same for the second block -> https://i.imgur.com/mxsg1dX.jpg
You can check more in our guide for flex blocks and tagDiv Composer.
Hope this will help you!
Thank you!

Hi nathan.justice,
The infinite loading can be set only on single post template from tagDiv Cloud Library, these can be edited using tagDiv Composer -> https://i.imgur.com/6YWjtED.png -> https://i.imgur.com/Y5zE4gW.jpg
If this is not what you mean, please let me know!
Hope this will help you!
Thank you!

Hi,
Normal there should be almost all fonts from here -> https://fonts.google.com/should be display in our theme -> https://i.imgur.com/QfWhlNC.png
Please let me know the exact fonts that you want to use and I will see how this can be done.
Thank you!

Hi,
When you are using an featured video, our theme will create some thumbs, now the problem is that those thumbs for featured image in most cases will cut the video thumb -> https://forum.tagdiv.com/newsmag-featured-images/ -> https://i.imgur.com/xm21w5r.png therefore the image will no longer be 100% with the original, sorry!
Thank you for your understanding!

Hi,
I just checked your website and that extra inline html is add by a plugin, please disable all plugins except tagDiv plugin, also disable the cdn, make sure that all cache is clear and the featured image should be display. After that you need to enable the plugins one by one to find the one that is setting this inline html.
Let me know the results!
Thank you!

Hi,
Please provide me a link where I can see this problem.
Thank you!

Hi,
If you want to edit or check that block the “Latest Articles” you need to check the page template -> https://forum.tagdiv.com/page-templates-2/
If you want to delete the Latest Articles change from Page Builder + Latest Articles + Pagination
-> https://www.screencast.com/t/VKzM6R82Ue
-> https://www.screencast.com/t/poIgrGDC
If you want to remove only the text you can set an black space in theme panel> translations https://i.imgur.com/rNiqw98.png -> https://i.imgur.com/GZ1PX5i.png
Let me know the results!
Thank you!

Hi,
Unfortunately our theme do not have tab options, sorry. You want you can use mega menu or something similar is an anchor link as in our demo from here -> https://demo.tagdiv.com/newspaper_dentist/
Also you can try to use a plugin for tabs -> https://blog.hubspot.com/website/10-best-wordpress-tab-plugins
Thank you!

Hi,
Yes I do, jus please send us the email and my teammates will check the problem.
Thank you!

Hi mgpl,
Please make sure that you do not have any conflict plugins, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also please check if your host do not has enable some Wordfence, firewall, security modules that can interfere with our theme.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thank you!

Hi, I’m glad that the problem was solved!
If you have any questions, let us know!
Have a nice week!

Hi,
No, all the code that is set in theme panel will still be there after theme update.
What you can do is to use that category cloud template-> https://i.imgur.com/48yzaoO.png from tagDiv Cloud Library or use a custom css -> https://i.imgur.com/vqiOJcY.png
.category .td-category-siblings .td-category a, .td-category-siblings .td-subcat-dropdown {
color: #fff;
}
Hope this will help!

Hi,
Please provide a link to your website to see what can be the problem, in this way I will be able to make further suggestions.
Thank you!

Hi,
1. Normal, no, if you want to have the same layout on mobile as for desktop. Normal the ads from desktop should display on responsive version of theme.
2. I just checked your website few times and for the moment the header ad on mobile is displaying -> https://i.imgur.com/ixSScBe.png is there a specific page or posts where this problem appear.
Thank you!

I’m glad that you manage to solved this problem!
If you have any questions, let us know!
Stay safe!

I’m glad that I was able to help!
If you have other questions, let me know!
Have a nice week!

Hi sonno,
The “Block” element is an old element in our theme, this is since we started to build our theme, now for more flexibility we added some new elements and our developers made the flex block and flex grid.
Thank you for your understating!

Hi andrevaz,
Yes, it can be that too, if you are using cloudflare please make sure that is set as in our guide from here -> https://forum.tagdiv.com/cloudflare-cdn/
Thank you!