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Calin
tagDiv Staff

Hi mehedi57,
These options are the last version of theme, Newspaper v10.3.7 and I see that you have it, therefore these option should be display for you too, if not, please provide me some screenshot with your options and the problem you have.
Thank you!

Calin
tagDiv Staff

Hi,
The mobile menu in a pro demo can be set using tagDiv Composer -> https://i.imgur.com/iUNcnZd.png select the mobile view port and click on menu ->https://i.imgur.com/7vGS5wx.png
If you are using the mobile theme plugin, then you can set the menu from here -> https://i.imgur.com/yTICVO1.png
Let me know the results!

Calin
tagDiv Staff

Hi,
If these configurations were not made in theme files only in theme panel and composer, then yes will remain, but first please make a full backup to your website and database.
Thank you!

Calin
tagDiv Staff

Hmm, this is strange, Can we take a look to it? maybe we can find from where is the problem.
Please send us an email at contact@tagdiv.com and provide admin login.. We will take a look. Include a link to this topic in the email.
Thank you!

Calin
tagDiv Staff

I’m glad that the problem was solved!
If you have some questions, let me know!
Have a nice weekend!

Calin
tagDiv Staff

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also make sure that all theme settings are as in our guide ->
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,
Make sure that you do not using the mobile theme plugin and make sure that you have for mobile page set to no mobile pages -> https://i.imgur.com/rUByNr9.png
Hope this will help you!
Thank you!

Calin
tagDiv Staff

Hi mayaguez,
The requirements for our guide need to be set as there are indicate there, I sure that your host set 256M but not for our theme for this you need to set it as in this section -> https://i.imgur.com/HKWUNBY.png the code need to be set in wp-config.php
If you do not use any Wordfence or firewall or security module maybe it was something temporary cache and I was not able to replace the code.
Now about the color, there are no specific settings for blog color, so it is possible that the code that is set by default to can be replace only with custom css, like the one provide above.
Also if there are still some problems with cloud library or other elements, Let meknow!
Thank you!

Calin
tagDiv Staff

Hi Komal,
The Gourmet pro demo use cloud templates, therefore it can be edited using tagDiv Composer -> https://i.imgur.com/VouHHH9.png and make sure that you have add the reviews -> https://i.imgur.com/Ox914M2.png -> https://i.imgur.com/Sm7pyya.png the results will be -> https://i.imgur.com/0OdQz0R.png

Thank you!

Calin
tagDiv Staff

Hi,

For me do not appear anything -> https://i.imgur.com/cqlDjfh.png -> https://i.imgur.com/QIHebrt.png maybe there is something that I mess, if yes, please provide a screenshot (you need to store the screenshot and set here the link).

Thank you for your understating!

Calin
tagDiv Staff

Hi,

Maybe you are referring to this -> https://i.imgur.com/n2g017m.png -> https://i.imgur.com/Zw8UbeQ.png these are coming from the plugin that is use on our demo to optimize the website, are not from theme.
Also this should not affect the theme or other plugin.
I made a note to our developers to check this and see if there is a solution for it.

Thank you!

Calin
tagDiv Staff

Hi,
Here is how is look your website for me -> https://i.imgur.com/9pRGlMo.jpg -> https://i.imgur.com/M80qZfI.jpg as I can see is look normal.
If there is still a problem, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!

Calin
tagDiv Staff

If you have other questions, or you facing some problems using our theme, just let us know!
Have a nice weekend!

Calin
tagDiv Staff

Hi,
The above screenshots are from the last theme version, Newspaper v10.3.7, in this version you can use tagDiv Composer to create a separate content for mobile devices.
Now if you are using the mobile theme plugin, then you have two options for pages:
1. You can display the responsive version -> https://i.imgur.com/onyOQiG.png
2. Set the mobile page content in mobile editor -> https://i.imgur.com/h2Jpt6P.png (please note that if you copy and paste the content from desktop page will not work in mobile editor).
Thank you!

Calin
tagDiv Staff

Hi,
If you want to set the files for default post template, then yes, these need to be set directly in the child theme directory, only the single post templates 1, 2, 3 … 13 need to be set in additional subfolders because these need to have the same structure as here -> https://i.imgur.com/iBa1uUn.png -> /Newspaper/parts/single/loop-single-1.php therefore in child theme will be /Newspaper-child/parts/single/loop-single-1.php
Thank you!

Calin
tagDiv Staff

Hi,

If you have hidden it on all devices then it won’t appear anywhere. Open the CSS section in the composer and enter this code in it – https://prnt.sc/pqi1z7 the row should then be visible so you can interact with it. Then you can remove the code, after you make it visible on at least one viewport
.td-pb-row.vc_row {
display:block!important;
}

I made a note to our developers to to try to find a way to can see the hidden element.
Thanks

Calin
tagDiv Staff

Hi,
I’m glad that the problem was solved, our developers tried to include as many fix they can in this theme update.
If there are still some problems, let us know!
Have a nice weekend!

Calin
tagDiv Staff

Hi,
If I understand correctly, when you are using the plugin, the content for desktop is look different then the mobile one, and you’ll like to have the same layout. As I can see for mobile version you use a standard template and for desktop is a cloud template, therefore, there is something interpreting different on cloud template. The elements for cloud template are set on this folder -> wp-content/plugins/td-cloud-library/shortcodes/single
If you want one of our developers to check and fix this, it can be done only with custom services and these need to be pay -> https://tagdiv.com/web-development-services/
If is all about directions in our theme, then we can try to guide you to find the files you need.
Thank you!

Calin
tagDiv Staff

Hi,
What I mean was that any theme need to be optimize to get a good page speed.
Also the new version should be a little faster.
I the host allocate only for you these resources, then the theme should work without problems.
In case that you want a refund, you can check the envato terms from here : -> https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- but in 99% cases this is provide by any problems.
If you want to to an old version, please send us an email at contact@tagdiv.com provide your license key and let us know the theme version that you want to test.
Thank you!

Calin
tagDiv Staff

Hi healthadmin,

Usually this can be fix using the indications from these articles:
-> https://www.webfulcreations.com/there-has-been-a-critical-error-on-your-website/
-> https://www.wpfixit.com/wordpress-error-there-has-been-a-critical-error-on-your-website/

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!

Calin
tagDiv Staff

Hi chronicportal, that seems to be an option that provide by wordpress.com to add that option in Gutenberg editor.
Unfortunately I do not know the right steps to integrate it, sorry!
Maybe these articles can help you:
https://wordpress.com/support/add-media/finding-free-images-and-other-media/
https://wordpress.com/blog/2018/05/09/free-photo-library/
Thank you!

Calin
tagDiv Staff

Hi xonxen, normal in Newsmag the facebook sharing does have any title -> https://i.imgur.com/HkUbiwa.png
If this is not what you mean, please provide some more details and some screenshots.
Thank you!

Calin
tagDiv Staff

Hi,
I do not think that is the right way to set it.
I think that you need to set the rel="preload" on the code line that has the font as in this example -> https://stackoverflow.com/questions/63049540/how-to-apply-link-rel-preload-to-font-face
Thank you!

Calin
tagDiv Staff

Hi,
I think that you are referring to the new option from Newspaper v10.3.7 -> https://i.imgur.com/vz8Bidn.png if yes, then you can assign the mobile page from here -> https://i.imgur.com/CONh9K7.png when this is set will be with green and you can edit it using this icon -> https://i.imgur.com/OQPlIH7.png
hope this will help you!
Thank you!

Calin
tagDiv Staff

Hi Pulse_editor,
If I understand correctly you want to use banner, for this you need to know that you can add theme using our guide from here -> https://i.imgur.com/CdzjKm3.png -> https://forum.tagdiv.com/using-other-ads-non-adsense-ads/
Now if you are using standard demo with standard templates, then you need to use the ads sections from theme panel.
If you are using a pro demo this is using cloud templates and it can be edited entirely with tagDiv Composer, therefore the ads can be set with this builder in ad box elements -> https://forum.tagdiv.com/custom-ad-spots/ now the ad box has 3 sections for ads: using theme panel ads -> https://i.imgur.com/KFa9ibl.png, using images/banners -> https://i.imgur.com/MfAPTaE.png and custom code -> https://i.imgur.com/2rh8SuD.png
Hope this will help you!

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