Hi,
In order to use the column order option, you need to set for your column an order (1, 2, 3 …) -> https://i.imgur.com/x8N5oMn.png after you set the order for each column the option will work.
Let me know the results!
Thank you!

Hi, make sure that the single post template for ZH has set the type -> https://i.imgur.com/GZ0JdBQ.png if this is missing, then is not recognize by WPML plugin and you need to use a blank template where to set the code from that single post template (or you can try to duplicate again the single post template).
Thank you!

Hi, is look that a member from email support just reply in your email.
Sorry for the long time that you needed to wait!

Hi,

Please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.

We can take a look to this problem, for this please make a full backup and send us an email at contact@tagdiv.com and provide admin login and cPanel. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!

Hi,
If you are using a pro demo, then you can edit it only with tagDiv Composer, the settings from theme panel are only for standard templates (normal demos).
You can change the Background Image from theme panel -> https://i.imgur.com/tWuLEFq.png or if you are using mobile theme plugin you need to change it from here -> https://i.imgur.com/Q3HcSri.png
Also the mobile menu in a pro demo can be set using tagDiv Composer -> https://i.imgur.com/iUNcnZd.png select the mobile view port and click on menu ->https://i.imgur.com/7vGS5wx.png
If you are using the mobile theme plugin, then you can set the menu from here -> https://i.imgur.com/yTICVO1.png
Hope this will help you!
Thank you!

Hi,
As a suggestion, you can try the new update, Newspaper v10.3.7, also if you are using child theme, please make sure that this do not create conflicts with mobile theme plugin (disable it and try again).
To investigate and fix this problem will be more easy if we can access your website, for this we need to make a full backup to your website and database send us an email at contact@tagdiv.com and provide admin login and cPanel. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!

Hi Pierre Graff, I’m sorry for the inconvenience and the problems you are facing using our theme!
Lets try one more time to see what are the problems and fix them.
If you are using the Influencer PRO – demo then all the settings need to be made using tagDiv Composer.
Also to can use tagDiv Cloud library the theme must be activate with a valid license key and the WP Memory Limit must be at list 256M.
If there is still a problem, please let me know what is the message that you get when you try to use the cloud library.
Please let me know what you want to edit and is not working, you can make a list with theme, if is possible please add some screenshots in this way it will be more easy for me to understand the problem.
Also please let me know what settings are not working and we’ll try to find a solution.
Thank you for your understanding!

Hi,

Please make sure that you are not uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/

Also make sure that all theme settings are as in our guide ->
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Hi,
If this posts loop is set with tagDiv Composer, please edit it and check these settings -> https://i.imgur.com/xqRPgrj.png also make sure that you do not have some plugins that are interfering with theme plugins, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there s still a problem, please provide me a link where I can inspect this problem.
Thank you!

Hi,
You can use the section from the theme to translate the frontent website -> https://i.imgur.com/NDEFhrf.png or you can translate individual words -> https://i.imgur.com/9zp1TVA.png -> https://i.imgur.com/xXytelf.png
Hope this will help you!
Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, please provide some more details and some screenshots with this problem.

Let me know the results!
Thank you!

Hi be2name,
Yes, now you can use tagDiv Composer to create pages and templates for mobile version as for desktop (using tagDiv Composer).
You can do that using this “+” -> https://i.imgur.com/4AIYKRB.png -> https://i.imgur.com/NJO7xlC.png
Hope this will help you!
Thank you!

Hi,

You can set these social media using our guides from here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ for Instagram you need to set an api key -> https://forum.tagdiv.com/instagram-widget/ in this way you’ll be able to display the feeds. Unfortunately for the moment the number of follower in 90% is blocked, our developers need to find another way to provide this data, maybe will implement a new api.
Thank you for your understanding!

Hi,

if you want to change the default post template then you need to copy the files -> https://i.imgur.com/X19arG2.png from -> wp-content/plugins/td-composer/legacy/Newspaper/single.php
wp-content/plugins/td-composer/legacy/Newspaper/loop-single.php and set theme in child theme, then the changes should work!

Thank you!

Hi,
The single post template has more php files, all these can be find on this file path -> wp-content/plugins/td-cloud-library/shortcodes/single
Hope this will help you!

Hi stephanwhelan,
Indeed there seems to be a problem with it, after you clear the cache is no longer access any new data.
I made a note to our developers for this problem.
Thank you for lettings us know about this problem!

Hi,
You are using v4.9.5 and you want to edit the single.php for default post template, then copy these two files -> https://i.imgur.com/4WyS4iY.png in child theme -> https://i.imgur.com/w24EDn9.png file path -> wp-content/themes/Newsmag-child/single.php
Thank you!

Hi Achim, I just checked our email and I didn’t find anything related to this topic or your website in spam or inbox email.
Please send another email and let me know the email title!

Hi healthadmin, unfortunately I do not understand the problem. Please provide some more details, some screenshots or a link where I can check it.
Thank you for your understanding!

Hi,
I we’ll try to help you as much I can, but you need to know that the page seed services are not covered by support team, these are custom services because depends on what configuration and content you have.
Please make a these with the new theme version in a fresh install, the Newspaper v10.3.7 should be a litter faster, also if you do not use the mega menu the website should became faster.
Let me know the results!

Hi,
If you want someone to set the theme for you, you can make a request to custom work -> https://tagdiv.com/web-development-services/ now, the staff from there know very well the theme, but the language is only English.
Or maybe you can find a user from this forum that can help you!
Thank you!

Hi,
Unfortunately, our theme has the options to display only when the post was publish and when was the last time edited.
I think that what you need can be done manually or with some custom work if you still have the old database with the original date.
Thank you!

Hi,
Today was a theme update, but from whet I can see the tis problem is still there, after I checked our list with the elements that need to be fix I saw that this one was not fixed yet.
I made a note to one of our developers to see if he can not help to provide a quick fix.
Thank you!

Hi irmankarim,
As I said above the footer template is a little different, you can edit it only from frontend, only if is assigned on some pages/cloud templates -> https://i.imgur.com/NwY790n.png -> https://i.imgur.com/gnJmstD.jpg (this cloud templated can not be edited from WordPress only from frontend if is assigned).
Thank you!

Hi ladof,
I think that you set an author using the plugin -> https://i.imgur.com/AXQGvf9.jpg only the normal author can be set using the flex block with tagDiv Composer, the authors set with plugin, maybe it can be edited using the the settings from that plugin or using css.
Thank you!