Hi,

Please make sure that the thumb has the right size, please use our guide for regenerate the thumb -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ and provide me a link where I can inspect the situation, only in this way I can see what is the problem and how to remove that extra margin.

Thank you for your understanding!

Hi,

It will be more easily if everyone made a topic with the problem that is facing, in this way, everyone got an answer.

Please note that we always recommend to make a full backup before an update, also we recommend to use our guide from her -> https://tagdiv.com/update-newspaper-theme/
After you install the update, make sure that you update the theme plugins, these will not be automatically updated -> https://i.imgur.com/ZVX8pr3.png

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If you are trying to save something in theme panel and the loading icon is in a loop, ask your host to check if you do not have some firewall or security module which blocks admin-ajax.php request. Usually these make some 403 or 404 error in console when you click on save settings button from theme panel.

Lat me know the results!
Thank you!

Hi,

I think that is because the column has set some padding , please set the padding on column on 0 -> https://i.imgur.com/V8x9shD.png -> https://i.imgur.com/6CDPkLH.png -> https://i.imgur.com/k79R9IY.png

Hope this will help you!

If you have other questions related to our theme, just let us know!
Have a nice day!

Hi,

Unfortunately the post loop at this moment can display only posts, as you said will not work for CPT, for these you need to use a flex block, these elements has a filter for CPT -> , but do not has a pagination option.

Thank you!

Hi,

The Instagram account can be use now only if you are using Newspaper v10.3.6 also you must set a new Instagram id, the old one will no longer work, this should look like this -> https://i.imgur.com/QOPVkDY.png and the Instagram should work again-> https://i.imgur.com/5tfq0PO.png

Thank you!

Hi,

This error happens due to a lot of possible reasons. Check the useful guide from here -> https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress#gref
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq

If this is still not working go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel and the licence. We will take a look to the problem and we’ll fix it. Include a link to this topic in the email.

Let me know the results!

Hi Aveine, as long you can continue editing the website using tagDiv Composer, you do not need to worry about that message.
Also what demo are you using? only pro demos are full editable using tagDiv Composer, if you are using the one mentioned above (Classic Blog Demo) this is using classic templates not cloud templates, therefore you’ll be able to edit with tagDiv Composer only the page content -> https://i.imgur.com/yNDPXBk.jpg.
Thank you!

Hi,

The Instagram account will can be use now only if you are using Newspaper v10.3.6 also you must set a new Instagram id, the old one will no longer work, this should look like this -> https://i.imgur.com/QOPVkDY.png and the Instagram should work again-> https://i.imgur.com/5tfq0PO.png

Thank you!

HI,
As I can see in your screenshots these seems to be some extra blocks, these must be set there by something, it can be a plugin or some settings that you have made, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If the articles are still display, please provide me a link where I can inspect theme, in this way I will be able to see if these are set by our theme or some plugins.

Let me know the results!

Hi Suuzzzz, unfortunately for that effect you need to use some custom work, since the option is not available on that element and it can not be achieve only with css.
If you are interested about custom work, you can check our services from here -> https://tagdiv.com/web-development-services/
Thank you for your understanding!

Hi rlidev,

If you want to add that div in your post in specific places, then you need to use the code editor from posts -> https://i.imgur.com/GqY3XTR.png and set the div with that class -> https://i.imgur.com/V4ZOvVq.png

Hope this will help you!

Hi,

I think that this is a plugin problem, as I can see autoptimize plugin set an line height on 0 -> https://i.imgur.com/jiNq9cY.png , please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, make a full backup to your website and database and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel and credentials. We will take a look to this problem and we’ll try to fix it. Include a link to this topic in the email.

Let me know the results!
Thank you!

Hi SquallSFU, you need to activate these plugins “manual” as Amit said. You can check more in our guide from here -> https://tagdiv.com/update-newspaper-theme/
Let us know the results!

Hi Financhaser, unfortunately for the moment there is no possibility to set popups elements in our theme, we hope to add this option in coming updates. Right now only the login and featured video are display as popup -> https://tagdiv.com/newspaper-theme-video-popup-sticky-video-features/
Thank you for your understanding!

Hi,

There should be no problems, but just to be sure for that, please make first a full backup to your website and database and only after that update the theme -> https://tagdiv.com/update-newspaper-theme/

Thank you!

Hi,

Please note that Revolution Slider that we provide is a Bundled Plugins in our theme. No need to activate it, simply ignore the activation messages and you can use it for the sliders that our theme is providing -> https://forum.tagdiv.com/import-revolution-sliders-on-demos/. It is a bundled plugin, you can use it fully without the need of a activation key.
– https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
If you want to have full access to this plugin, then you’ll need to buy a licence key for it, the licence key that you get to activate the theme is working only for our theme, you can not activate other theme or plugins with it.
Here you can get the documentation for this plugin -> https://revolution.themepunch.com/joomla/documentation/
Here you can check the full guide for Revolution slider -> https://www.wpexplorer.com/revolution-slider-review-guide/

Thank you for your understanding!

Hi,

Just make sure that you are using the last version of theme v10.3.6 and you have set the Instagram id -> https://forum.tagdiv.com/instagram-widget/ after that the Instagram should work.

Let me know the results!

Hi,

This is because you are using the mobile theme plugin, you’ll gain a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders or shortcodes ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme, also the mobile theme will not display any sidebar)
-> https://i.imgur.com/9d0UWLT.png

Also you can show the responsive version on mobile theme (to get the same layout as on desktop on mobile) -> https://i.imgur.com/m0bVB5T.png you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/oofST3D.png (to use the mobile theme template on amp) or you can disable the plugin.

Thank you!

Hi,

You can do this using tagDiv Composer and add/hide rows per view port -> https://i.imgur.com/uYYp319.jpg but this solution will make your homepage bigger. Also if you are using flex blocks, then you can adjust theme per view port -> https://forum.tagdiv.com/flex-block-settings-guide/

Thank you!

Hi Aveine,

“The current content hasn’t been created by TagDiv Composer” – that notice isn’t be the result of actual issues in most cases. If you can successfully edit the page or could template then there is no problem, despite the message.
It could also mean that the page contains elements that was saved using other method (like in your case) and not tagDiv Composer, or that the page contains elements that are not part of the tagDiv composer, or the page has been built with with a different method, this can create problems.
To edit a page with tagDiv Composer -> https://i.imgur.com/Qtco1zz.png and for cloud templates -> https://i.imgur.com/T698gxq.png

Thank you!

Hi,

You need to use a single post template from tagDiv Cloud library, edit it with tagDiv Composer and add and icon -> https://i.imgur.com/OOLezZd.jpg set it inline -> https://i.imgur.com/OOLezZd.jpg and set the page title inline from css tab -> https://i.imgur.com/X9kdiYd.jpg

Hope this will help you!

Hi be2name,

If this is the archive page, then you can import it from cloud template and assign it in theme panel -> https://i.imgur.com/FaERFeG.png -> https://i.imgur.com/Fr0zdjw.png these templates can be edited using tagDiv Composer -> https://i.imgur.com/5MYYnUZ.png and you can use the post loop for pagination -> https://i.imgur.com/LPx34mr.jpg

Hope this will help you!

Hi,

So you want to make an anchor link. In order to make an anchor link, you need to set to a row an id, and set the link to that page plus the id like this ->
– https://www.screencast.com/t/dzsIlRQFx
– https://www.screencast.com/t/7yBu0LhdYDrO
So when the button is clicked it will link to that page and to that row ID.

If you want to set the anchor for menu, you need to set on row a extra class -> https://i.imgur.com/m9VWbTG.png after that in menu you need to set the navigation link like this -> https://i.imgur.com/SMZGnMA.png
the code can be get from here and you just replace the scroll target and scroll class (for example your navigation label will be like this https://pastebin.com/nYU0ax9g).

Hope this will help you!
Thank you!