Hi,

If you are not satisfy with our theme, you can request a refund here – https://themeforest.net/refund_requests/new and we will approve it as soon as possible and envato will refund your money.

Thank you!

Hi,

The general sidebar for posts can be set here -> https://i.imgur.com/MjOjRzP.png also if you are using a cloud template, you need to edit it with tagDiv Composer.

Thank you!

Hi,

Please disable tagDiv Composer, tagDiv Cloud Library and tagDiv Standard Pack, delete theme and re-install the plugins from Newspaper > Welcome or Newspaper > Plugins after that clear all cache and check again.

Let me know the results!

Hi,

Unfortunately I can not find this option, please provide me some screenshots.
This is how is look for me the image -> https://i.imgur.com/sUwId2M.png -> https://i.imgur.com/oIJ7Pw8.jpg -> https://i.imgur.com/dmjkofA.jpg

Thank you!

Hi, if you have other questions let us know!
Have a nice day!

Hi,

Thank you That section is referring to multi-purpose elements, like these headers or sub-footers -> https://i.imgur.com/bdYDKml.png -> https://i.imgur.com/upWHq5t.png using these elements you can display the extra elements from that section
Also now you can use cloud templates and you can set the element with tagDiv Composer where you like.

In order to change that image you’ll need to edit the homepage with tagDiv Composer, click on the row that hold the grid and check the css tab -> https://i.imgur.com/ZqaveHS.jpg

Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
“The current content hasn’t been created by TagDiv Composer” – that notice isn’t be the result of actual issues in most cases. If you can successfully edit the page or could template then there is no problem, despite the message.
It could also mean that the page contains elements that are not part of the tagDiv composer, or the page has been built with with a different method, this can create problems.

Hope this will help!
Thank you!

Hi,

1. To get best performance you need firs a dedicate server/host -> https://i.imgur.com/HleoN9C.png also you need to make sure that theme requirements are all set with values at list as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ after these you’ll need to optimizes the speed for this you can check above links or this one -> https://forum.tagdiv.com/topic/my-site-is-really-slow/ this is all I can do to help you with page speed.

2. If you are referring on this -> https://i.imgur.com/2arnBJr.png there is no featured image because these elements from next and prev are displaying only the post title.

3. The “hot news” from sidebar is an widget, this can be edited from appearance > widgets and check the elements from sidebars -> https://i.imgur.com/pDlZ5eM.png

Thank you!

Hi Ruffo,

Sorry for the Facebook comments, thrive comments because are not working properly and are not integrate in our theme, please note that we are here to help you, all we can do is to pass these suggestions to developer team, this is everything we can do, we are support team.

What problem are you referring?
If the canonical is set double, please disable tagDiv Composer, tagDiv Cloud Library and tagDiv Standard Pack, delete theme and re-install the plugins from Newspaper > Welcome or Newspaper > Plugins after that clear all cache and check again.

If there is still a problem with canonical links, let me know!
Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If the problem persist, please set this code in functions.php -> wp-content/plugins/td-composer/legacy/Newspaper/functions.php
add_action('admin_head',function() {
echo '<style>.td-gutenberg-editor .editor-styles-wrapper .wp-block {max-width:726px;}</style>';
});

Or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Unfortunately if the author avatar is remove this will be remove from everywhere, the only option will be to remove the avatar from theme files, but this is not indicate because the changes will be lost when you’ll update the theme.

Thank you!

Hi,

I just checked your website and now is look normal -> https://i.imgur.com/vrJMY98.png -> https://i.imgur.com/ERH4duP.png the single problem that I’ve seen was the logo, you get a 404 on it -> https://i.imgur.com/RTwdfin.png please check it -> https://www.youtube.com/watch?v=HXQQygkCCJo

If you can please provide some screenshots with the problem.

Thank you!

Hi,

You can use an icon for example -> https://www.flaticon.com/packs/countrys-flags -> https://www.w3schools.com/howto/howto_css_image_overlay_icon.asp

Thank you!

Hi,

I think that DISCOVER is the mobile logo, this can be edited using tagDiv Composer, more mode details, you can check our video tutorial from here -> https://www.youtube.com/watch?v=HXQQygkCCJo

Thank you!

Hi,

The file path to the tdb_single_related.php is wp-content/plugins/td-cloud-library/shortcodes/single/tdb_single_related.php

Thank you!

Hi,

You can also check this similar topic about page speed -> https://forum.tagdiv.com/topic/the-theme-reduce-my-site-load-time-and-speed/
For page speed services, you can check this section -> https://tagdiv.com/services/custom-services-page-speed-optimization/

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
The page speed of your website depends on how well your site is optimized, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
For page speed and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Hope this will help you!
Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi, If you have other questions or problems, let us know!
Have a nice day!

Hi yflorentin,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

Please notice that the results on Google search are not instant, it can take some time until Google will re-index your website, only then will be visible the results. Also you could try to request Google to recrawl and reindex your URL
– https://support.google.com/webmasters/answer/6065812
If you want that cloud templates from your website to no longer be indexed by Google, you need to use Yoast SEO plugin and disable cloud templates from index -> https://i.imgur.com/ApOXLWp.png after that you need to re-index your website on Google (or at list that link).

Thank you!

Hi,

That is because you are using the mobile theme plugin, you’ll gain a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://i.imgur.com/9d0UWLT.png

Also you can show the responsive version on mobile theme -> https://i.imgur.com/m0bVB5T.png you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/oofST3D.png (to use the mobile theme template on amp) or you can disable the plugin.

Thank you!

Hi,

Unfortunately for the moment our theme do not have this option to use the users/visitor applications for sharing.

Thank you for your understanding!

Hi worldinsport,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

This option is the infinite loading -> https://tagdiv.com/infinite-loading-for-single-posts/ from single posts template, you need to edit it with tagDiv Composer like this https://i.imgur.com/YSnw6Xe.png -> https://i.imgur.com/SBVCKKW.jpg

Let me know the results!
Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks