Hi,

I do not quiet understand, you want to have the mobile menu like this -> instead of this -> https://i.imgur.com/AdGKurW.png, if yes, then you need to use a cloud header from tagDiv Cloud Library, edit it with tagDiv Composer, use the right click to remove the hamburger menu from mobile and add a new menu like this one -> https://i.imgur.com/Al1BVMV.png -> https://i.imgur.com/TEXRH9T.png -> https://i.imgur.com/TiZBnzp.png

If this is not what you mean, please provide some more details.

Thank you!

Hi,

Sorry for the late answer, we have some days off for holidays -> https://i.imgur.com/i7CdfFq.png if there are still some problems or you have some questions let us know!

Thank you!

Hi,

Sorry for the late answer, we have some days off for holidays -> https://i.imgur.com/i7CdfFq.png we’ll try to answer to all questions as soon as possible.

Thank you for your understanding!

Hi,

You can try to set it i a html, but is still possible to not work.
Unfortunately, the Dynamics Twig Form plugin has not been tested with our theme and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins. We do not say that it can not work with our theme, but we do not know the right settings to make it work properly with our theme.
This is our list with tested plugins with our theme -> https://www.screencast.com/t/cmPkh9jba4sZ

For form, we recommend to use Contact form 7 or bbPress.

Thank you for your understanding!

Hi,

Please make a full backaup to your website and database and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

I just checked your website and now the images are display -> https://i.imgur.com/VlJJzqQ.jpg -> https://i.imgur.com/5egGWSt.png if there is a place where the code is not working correctly, please provide a link to insect it.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

Is look that the ad is coming under the background image, to fix the problem, you can use a custom css -> https://i.imgur.com/F2HG2em.jpg
.aso-background a.aso-background-link{
z-index: 99!important;
}
The code need to be set in theme panel> custom code> custom css.

Hope this will help you!

Hi,

So the logo will be link automatic on the homepage you have selected , for example, if you have set in Settings > Reading a static page -> https://i.imgur.com/QqehlY1.png then when you click on logo you’ll be link to that page, if you have select latest pots, you’ll have as homepage set the blog, and the logo will be linked to the blog (in this way is set your logo).

Thank you!

Hi,

In order to change these titles/texts, you need to translate it from theme panel> translates https://i.imgur.com/b2G0ZnR.png -> https://i.imgur.com/pizTPyS.png

Hope this will help you!
Thank you!

Hi,

These settings are in Theme panel> Post Settings> Video settings -> https://i.imgur.com/v23tZv5.png
Also Lazy loading for you tube videos is only for mobile.

Thank you!

Hi,

Set the amp logo in mobile them, for this you need to go in theme panel> mobile theme -> header -> https://i.imgur.com/8niXZoQ.png also the menu on mobile this is not set to sticky is set to snap, it will appear when you go up.

Thank you!

Hi,

You can achieve this if you are using the mobile theme plugin with amp plugin and you can set the ads/banners in mobile fields and these will be display on amp too -> https://i.imgur.com/ePjQOye.png -> https://i.imgur.com/G7M5VmP.png

Thank you!

Hi,

We are glad that you manage the problems!
If you have other questions related to our theme, let us know!

Thank you!

Hi,

That extra space is like on desktop -> https://i.imgur.com/AC3Fskg.jpg to remove it you can use this custom css -> https://i.imgur.com/nkWveua.png
img#wpstats{
display: none;
}
The code need to be set in theme panel> custom code> advance css > phone

Thank you!

Hi,

I just checked your website and you have a demo installed, also you are not using the homepage page, you are using the last articles/blog -> https://i.imgur.com/sH3MPV0.png as homepage. -> https://i.imgur.com/Ty0heNi.jpg

If there is still a problem, please provide some more details and some screenshots.

Thank you!

Hi,

You can request a refund here – https://themeforest.net/refund_requests/new and we wll approve it as soon as possible.

Sorry for the inconvenience!

Hi,

If covid elements display 0 data:
To fix the covid counter you need to deactivate and delete tagDiv Composer plugin and install it again from Newspaper > Plugins -> https://i.imgur.com/3nvXhlS.png, after that clear all cache and the covid counter will work again after we’ll get data from the covid
api (it can take 1-2 hours).

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!

Hi please check this similar topic -> https://forum.tagdiv.com/topic/no-se-ven-todas-las-visualizaciones-de-publicacion/

Thank you for your understanding!

Hi,

If these fields are not display make the follow steps -> https://i.imgur.com/Vb3NDq5.png -> https://i.imgur.com/G2R8WaU.png -> https://i.imgur.com/xgD2Sg8.png

Hope this will help you!

Hi,

Inside the child theme you need to set two sub-folders -> parts/single -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you!

Hi,

The retina logo will be display only on device with retina as iPhone, iPad, Mac, also this will have the same size but will be more clear (the size of logo will not double, only the quality will be double).

Thank you!

Hi,

You can achieve that using this custom css -> https://i.imgur.com/bAXVbVm.jpg
.tdm_block_image_info_box .tdm-image-box {
background-position: 50% 65%;
}
You can change the numbers to achieve the position you want.

Hope this will help you better!

Hi,

You need to set a bigger logo, on header style 11 you can display the full logo size.

Thank you!

Hi,

You can re-install the theme or you can migrate the website to the new host, you if your website is at the start point will be better to install it.

Yes, you can use the licence key on the same website.

Thank you!