Hi,

That is only a suggestion to use a cache plugin to increase the amp performance.
You can try WP Super cache plugin with the settings from our documentation -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ this should help you.

Thank you!

Hi,

Unfortunately you can not create a new header template -> https://www.dropbox.com/s/usjz77nwaccf69y/Screenshot%20from%202020-04-20%2013-21-00.png?dl=0 all you can do is to choose a different one, for example block header 2,3 …

Thank you for your understanding!

Hi Twolle,

Please check the settings from theme panel : https://www.screencast.com/t/tkBofqm8kA
Make sure all options are active and will be display all the categories/breadcrumbs for the selected post.

If this is not what you mean, please provide some more details.

Thank you!

Hi,

If I’m right,you are using a cloud header from tagDiv Cloud Library, this can be edited with tagDiv Composer https://i.imgur.com/vkGr52T.png -> click on the row and check the background color from css tab -> https://i.imgur.com/u45Lc2L.png

Thank you!

Hi,

Sorry for the late answer, we have some days off for holidays -> https://i.imgur.com/i7CdfFq.png
Also for the moment we can provide support only on forum and email, these are the only possibilities for the moment.

Thank you for your understanding!

Hi,

If you want to use auto ads for amp, this code need to be set in mobile theme in amp ads -> http://prntscr.com/pt3bmw
Only one code is need to be set in theme panel, the other one is a standard code and is already add in our theme -> http://prntscr.com/pkwtzh also the code need to be set only in AMP ads -> http://prntscr.com/pkwum2
Also if you have some code that need to be set in the head of the theme, you can use this section -> https://i.imgur.com/esHFgSt.png

Hope this will help you!
Happy Easter!

Hi,

For the moment there are no plans to remove the plugin from our theme, but if someday it will come to this, we’ll make an announce for these changes.

Thank you!

Hi,

Unfortunately I do not have access to your link -> https://i.imgur.com/6LYsDKg.jpg
If you want to delete a row, inner row you can delete it like in the previous version, using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and pres the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG

Thank you for your understanding!

Hi,

What you can do is to make the changes on the social counter plugin -> wp-content/plugins/td-social-counter/shortcode/td_block_social_counter.php -> https://i.imgur.com/CCmq7QK.png

Hope this will help you!

Hi,

Indeed we discover that on inline ads from cloud library are some cases when the ads do not work properly, our developers will fix this problem as soon as possible, sorry for the inconvenience!

Thank you for your understanding!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again

When tagDiv Composer is not working -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
If there is still a problem, please provide me a link to your website and some more details and screenshots.

Let me know the results!
Thank you!

Hi,

In the last version in no need to make changes in the files, you can use a cloud header for this.
In order to set the number of subcategories that you want to show in mega menu, you can use a header template from tagDiv Cloud Template use the header manager and set the limit number -> http://prntscr.com/oxid1x
If this is not working, or is not what you mean, please provide me a link to see your mega menu, also please provide some screenshots with the settings you’ve made for mega menu and the parent category for your subcategories, in this way I will be able to inspect the problem and provide you an working answer.

Thank you!

Hi,

Please try this custom css -> https://i.imgur.com/mK8cEjc.png
.wpb_wrapper .wpb_gallery {
margin-bottom: 0px!important;
}
Set the code in theme panel> custom code> advance css > in phone

Hope this will help you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/ -> https://i.imgur.com/ne2eSgs.png
and please increase all requirements that are lower, and follow all steps.

If the problem still persist please check these guides for Generally 500 errors are internal server errors – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/

If you want a previous version of Newspaper theme, we can provide it on mail, contact@tagdiv.com

Let me know the results!
Thank you!

Hi,

Now the post is looking good -> https://i.imgur.com/2qVXL8T.png , maybe these old post have something set or are affection by some code or plugin.

Thanks.

Hi,

I just inspected your website and the logo is working correctly, you have set as homepage the blog -> https://i.imgur.com/MvuYBZU.png, also the homepage have a specific class “home” -> https://i.imgur.com/0bpzPms.png this is a page from your website -> https://i.imgur.com/FTBAt1I.jpg if you want this page to be your homepage, please check our documentation from here -> https://forum.tagdiv.com/newsmag-homepage-how-to-build-and-set-it/

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again

When tagDiv Composer is not working -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
If there is still a problem, please provide me a link to your website and some more details and screenshots.

Let me know the results!
Thank you!

Hi,

A better solution is to use a custom code to remove these fields, the code need to be set in theme functions.php from here -> wp-content\plugins\td-composer\legacy\Newsmag\functions.php -> https://i.imgur.com/sYAF2MN.png the code can be get from here for each filed you want to remove you need to add this line of code unset( $contactmethods[‘name-of-filed-to-remove’] ); like this -> https://i.imgur.com/WtivfOJ.png -> https://i.imgur.com/2yui8sk.png

Hope this will help you!

Hi,

maybe I’m not right or I can not see the blur, but for me these images are displaying normal -> https://i.imgur.com/EeDlCvm.png

Thank you!

Hi,

Please provide some more details and screenshots about this problem, also a link to your website can help.

Thank you for your understanding!

Hi,

The footer logo can be adjusted with a custom css -> https://i.imgur.com/Mko4Qh7.png
.td-footer-page .tdb-logo-img-wrap .tdb-logo-img {
max-width: 80%;
}

Using the custom css will fix the problem on both language -> https://i.imgur.com/lLFjFSX.jpg
.td-footer-page .tdb-logo-img-wrap .tdb-logo-img {
max-width: 80%;
}
.tdb-template .td-main-content-wrap {
margin-top: 140px;
}

-> https://i.imgur.com/zae2t6K.png

Please try like that and let me know the results!
Thnaks.

Hi,

I think that this question is related to this one -> https://forum.tagdiv.com/topic/boxed-layout-8/ if not let me know!

Thank you!

Hi,

If is only a page/post, then you can use a custom css, if you want I can help you with this, just provide me the url from where you want to remove that header ad.

Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Please make sure that you are using the last version 10.3.2 also if the problem persist, please provide the svg to test it, there are some svg that do not work properly, if your sis one of them, our developers can investigate and fix the problem.

Thank you for your understanding!