Hi,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, I’ve set it to 256M, now it should work -> https://i.imgur.com/Hjpd1Qk.png
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Hi,

No, the empty space element can not be control on each view port, but all the elements have a css tab and there the margins and padding can be set per each port -> https://i.imgur.com/bNbcmXH.png

Thank you!

Hi,

Please note that our support hours are from Monday – Friday: 8:00 AM – 17:00 PM GMT+2,
also note that we take in order of time the topics ( time when was post the question ) and if you post/replay again in your topic the time will change and will be move to recent question, therefore the answer will be delay.

If you are using the mobile theme plugin that provide you a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://i.imgur.com/9d0UWLT.png

Also you can show the responsive version on mobile theme -> https://i.imgur.com/m0bVB5T.png you can check more details about mobile theme in our documentation -> https://tagdiv.com/mobile-theme-get-mobile-ready-with-newsmag-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/oofST3D.png (to use the mobile theme template on amp) or you can disable the plugin.

Hope this will help you!
Thank you!

Hello,
If there is still a problem, just let us know!
Have a nice day!

Hi giovax,

You can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel and some more details and screenshots. Include a link to this topic in the email.

Thanks

Hi,

I think that you want to change the menu, if yes, then you need to edit the cloud header from tagDiv Cloud Library using tagDiv Composer like this -> https://i.imgur.com/Nk4JmBD.png -> https://i.imgur.com/ha6ioTI.png
You can create menus and mega menus using our documentation from here -> https://forum.tagdiv.com/mega-menu/ to add a link to an menu item, use the custom link -> https://i.imgur.com/blwPp6n.png

Hope this will help you!
Thank you!

Hi,

Please make sure that you are using the last version of Newspaper v10.3.2
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/

If the problem, persist, please provide some more details and some screenshots.

let me know the results!
Thank you!

Hi infomediainvestmentscorp,

Please note that we recommend to check our documentation before making any theme update, in this way you’ll know exact what you need to do, in you case the theme plugins were not installed and activate, this is the last steep from our update guide.
Them Update -> https://tagdiv.com/update-newspaper-theme/

Thank you!

Hi,

For this you need to edit the cloud header from tagDiv Cloud Library with tagDiv Composer and check the sticky menu -> https://i.imgur.com/6h7Pszz.png -> https://i.imgur.com/5l49tuF.jpg after that click on the menu and unchecked the inline option -> https://i.imgur.com/EKMM6ms.png, do the same for the logo.

Hope this will help you!
Thank you!

Hi,

Did you check the icon colors -> https://imgur.com/hEpyBTx for mobile theme
Also for responsive version you need to edit the cloud header using tagDiv Composer like this -> https://i.imgur.com/Xf6LhdB.png -> https://i.imgur.com/jPFNLWu.png

Thank you!

Hi,

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Indeed Xing is not added in our social sharing, all I can do is to add it on our list for future improvements for sharing buttons.

Thank you!

Hi,

Unfortunately I do not know, but in the coming WordPress Update the problem will be fix.

Thank you!

Hi BruceInLouisville,

1. If you use only cloud template and replace the blocks with flex blocks, then you can disable the standard pack, also these cloud templates are made using shortcodes for each element from inside the cloud template that can be set with tagDiv Composer in the place you want, also the cloud templates will be save in database not in a php file.
The cloud templates are working only with tagDiv Composer, therefore if you change the theme, you’ll no longer have access to them.

2. What we can recommend is to use an PRO demo and only adjust it after your needs, in this way you do not need to make a lot of customization, also you can choose from tagDiv Cloud library the templates you want to use.

Hi IanGJ,

The theme is not so complicate, but most of the old users are afraid to use tagDiv Composer and tagDiv Cloud Library, we recommend to play with thee on localhost after that to make a staging site like BruceInLouisville, now the theme provide the freedom to do almost everything, if you are looking for a simple theme we can recommend to use Newsmag theme, this is more basic, without so many options and cloud templates.

Thank you!

Hi,

Please make sure that you set the elements i the right place -> https://i.imgur.com/2RmOhPq.png -> https://i.imgur.com/0FMpTrl.png -> https://i.imgur.com/GPCB4LZ.png -> https://i.imgur.com/m3yNUTg.png also please cehcek our documentation for playlist -> https://forum.tagdiv.com/video-playlist-2/

Let me know the results!
Thank you!

Hi,

The elements that are already set in footer do not support a link, in order to do this you need to use other element from tagDiv Composer -> https://i.imgur.com/OcFHM00.png -> https://i.imgur.com/8shllzr.png

Thank you for your understanding!

Hi,

Please use the amp plugin with mobile theme plugin.
Also this is only a design issue, actually the plugin will be activate but the status in not change in Newspaper plugins, this will be fix soon.
-> https://i.imgur.com/0VPlMh9.png -> https://i.imgur.com/Ui8GW9Z.png

Thank you!

Hi,

Please set the footer menu from here -> https://i.imgur.com/XwVXQRH.png becasue it is set in sub footer, after that please clear all cache and check the menu.

Let me know the results!
Thank you!

Hi,

Thank you for letting us know the experience you have with database, our developers will check this topic too.

Thank you for the message!
Have a nice day!

Hi,

Please note that our support hours are from Monday – Friday: 8:00 AM – 17:00 PM GMT+2,
also note that we take in order of time the topics ( time when was post the question ) and if you post/replay again in your topic the time will change and will be move to recent question, therefore the answer will be delay.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

To display the the images on mobile, please make sure that these thumbs are enable in theme panel -> https://i.imgur.com/XOWRGGj.png ->https://forum.tagdiv.com/the-mobile-theme/ -> https://i.imgur.com/kl8ojZx.png

If there is still a problem, please provide some screens and a link to your website.

Let me know the results!
Thank you!

Hi,

Unfortunately for the moment there is no option for this, sorry!

Thank you for your understanding!

Hi,

I just checked your website and I do not find any post from demo. Also if you want you can import the demos without content using this option when you hover the demo -> https://i.imgur.com/Lgju5zT.png

Thank you!

Hi,

1. Please note that WPBakery builder can not be use with tagDiv Cloud Library, we recommend to use only one of these plugins.

2. In most cases this is a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

I think that you are referring to this element -> https://i.imgur.com/yn72bMN.png then, you can edit it using tagDiv Composer -> https://i.imgur.com/5ZstGaV.png click on the elements and adjust theme -> https://i.imgur.com/EHoZbAC.png

Hope this will help you!
Thank you!