Hi,

Please provide me a link to your website to can inspect it, maybe you are using a single post template from tagDiv Cloud Library, for this you need to edit the cloud template with tagDiv Composer https://i.imgur.com/n4aNXhF.jpg -> https://imgur.com/ru2Z7X0

Thank you!

Hi,

I just provide to you until now more then one example how to do this, maybe you do not understand or maybe I can not make you to understand how to do it.
The hero element do not have two text, it have title and description and you can use these to set the two texts.
Also I provide above another solution, to set a background image on a row, set in that row the firs and second text and do not forget to set the padding on that row as in my above example and yes am sure that is working, because I just test it before I show you how to do it, maybe you are not do it in the right way.
Please note that we are here to help you not to design the website for you!

If you are not satisfied with our services, we can provide a refund, please make a request here:https://themeforest.net/refund_requests/new

Thank you for your understanding!

Hi,

Maybe there is a setting from WP Super Cache, please make sure that all the settings for this plugins are as in our documentation from here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let em know the results!
Thank you!

Hi, if you have any other problems, let us know!
Have a nice day!

Hi,

So if I understand correctly, if you add an excerpt here -> https://snipboard.io/mOVPM5.jpg and you set the excerpt length here https://i.snipboard.io/HID9jE.jpg is not count correctly the words, if is so it may be because is not recognize correctly the words from our language, to fix this you need to change in theme panel on letters and this will fix the problem -> https://i.imgur.com/AIZKv9S.png

Hope this will help you!
Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Unfortunately our documentation does not include each element and option in part, sorry.
Most of theme can be found using our documentation from here https://forum.tagdiv.com/category/newspaper-8-documentation/ and the newest can be found here -> https://tagdiv.com/category/documentation/

Thank you for your understanding and sorry for the inconvenience!

Hi,

If there appear other problems, let us know!

Thank you!

Hi,

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps, make sure that this code is set in .htaccess -> https://i.imgur.com/NYhwCuE.png

Let me know the results!

Hi,

Unfortunately, I do not know to be a white list for this, the only way to know that is from firewall is to deactivate it, clear all cache and cdn (if you are using) and check again.

First please make sure that you are using the last version of Newspaper theme, v10.3.2 also make sure that all theme requirements are set as in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/

After you’ve done all these try to set a new YouTube api key using our guide from here -> https://forum.tagdiv.com/youtube-api-key/

If there is still a problem, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

The mobile version is look like that because you are using the mobile theme plugin that provide you a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://i.imgur.com/9d0UWLT.png

Also you can show the responsive version on mobile theme -> https://i.imgur.com/m0bVB5T.png you can check more details about mobile theme in our documentation -> https://tagdiv.com/mobile-theme-get-mobile-ready-with-newsmag-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/oofST3D.png (to use the mobile theme template on amp) or you can disable the plugin.

Also please let me know what else issues do you get using our theme?

Thank you!

Hi,

Please make sure that you installed the theme as in our guide from here:
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
After that you can use tagDiv Composer on pages and cloud template from tagDiv Cloud Library.
Also you can check some video tutorials here -> https://www.youtube.com/user/tagdiv

Hope this will help you!
Thank you!

Hi,

If you are using the Newsmag theme, after you disable these elements from theme panel -> https://i.imgur.com/muno5aV.png please clear all cache and try again.
If there is still a problem, please provide a link to your website.

Thank you!

Hi,

I think that you are using a PRO demo or cloud templates, that is why the theme panel settings are not apply. Using cloud template from tagDiv Cloud Library, you’ll need to edit the cloud template using tagDiv Composer and set on the elements the color and style you want
For example in order to change the share style, please edit the single post template wit tagDiv Composer, like this -> https://i.imgur.com/ZpxtjbP.jpg click on the share buttons and choose a style https://i.imgur.com/jyYrNlL.png after that do not forget to save the changes.
If you are using single post template you need to edit it with tagDiv Composer like this -> https://i.imgur.com/6BRfOox.png and use the right click to remove the elements you do not want -> https://i.imgur.com/sKWxCCb.png

Let me know the results!
Thank you!

Hi,

I think that you are using the Newspaper theme, because the last version Of Newsmag is v4.9.3
Also Newspaper 10.3.2 is most like a new theme, therefore the update from v 8.7.5 will need a lot for adjustment, that were made step by step in each update.
The best and fast way to make the updated was as you tried, on a staging website
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/ also if the website was made using a child theme, you need to deactivate it. Most probably then the website was made using WPBakery (Visual composer), if yes, please let tagDiv Cloud Library disable -> https://i.imgur.com/BSFSi5N.png
Also for all other problems, let us know and we’ll help to fix them, step by step.

Thank you!

Hi,

If you are suing the last version Newsmag v4.9.3 then you can use the responsive option from mobile theme -> https://i.imgur.com/fOL4pm2.png (this option appear only in Gutenberg editor), use it fro the posts/page that you want to be responsive.

Hope this ill help you!
Thank you!

Hi,

Make sure that you made the update as in our guide from here -> https://tagdiv.com/update-newspaper-theme/ -> https://i.imgur.com/t9zDEh1.png
If there is still a problem, please provide some more details and some screenshots.

Let me now the results!
Thank you!

Hi,

These are the related posts -> https://i.imgur.com/1irKJop.png these should display the settings you’ve made in theme panel -> https://i.imgur.com/f7QQOib.png -> https://i.imgur.com/kBaQv6B.png
If this is not what you mean, please provide some more details and some screenshots.

Thank you!

Hi,

Maybe this is not a but, please provide me a link to your website where I can inspect one of the excerpt also please provide some screenshots with the settings you’ve made for excerpt, in this way I will be able to provide a proper answer.

Thank you!

Hi,

That can be translate from theme panel > translates https://i.imgur.com/TodB5rX.png -> https://i.imgur.com/QcF9ZhO.png -> https://i.imgur.com/uf42jgJ.png
This should change the title of tab in browser too.

Thank you!

Hi,

For this you need to choose the latest articles in Settings > Reading -> https://i.imgur.com/YOxMemf.png you’ll be able to change the layout from here -> https://i.imgur.com/p4SGpn3.png

Hope this will help you!
Thank you!

Hi,

If you use the hero element and you don’t make any changes on the image, then this will be display resize in that way to display the text on all devices. Changing the image option for example image repeat: no repeat, tile , tile horizontally, tile vertically, and the image size: auto, cover, full width, full height, contain, I think that name of the options are say exact that these option are doing; image repeat, if the image to be repeat or not, if is no repeat will no repeat the image, if is tile, will be repeat on horizontal an vertical, tile horizontally will repeat the image only horizontally, the image will be repeat if this is smaller thee the size where should be display(in this case the screen width/wiewport), the image size ,cover -> is resize the background image to cover the entire container, even if it has to stretch the image or cut a little bit off one of the edges, contain – resize the background image to make sure the image is fully visible … also only playing with these options will learn to use theme.
To achieve what you need you can simple use these options fro the hero element -> https://i.imgur.com/TQ71hnh.png -> https://i.imgur.com/KZeGVSs.jpg ->https://i.imgur.com/1mZDecx.jpg

Also all the cloud template and pages that you can get from tagDiv Cloud Library are made to be responsive responsive for the settings with are coming, but if you change them, you can change that too, the element will still be responsive, but will not display properly.

Also please note that a cloud header will display for the entire website the image if you want to set it in a cloud header, maybe you want to use the image only in page content, for this you can choose to set the image on a row, to understand how this is working please select the cloud -> https://i.imgur.com/FZ2a9Ff.png -> https://i.imgur.com/s1rXBhc.jpg on the row is set padding top and bottom an the image -> https://i.imgur.com/B2UeJup.jpg and on mobile is adjusted -> https://i.imgur.com/wCiMs90.png inside the row can set what elements you want, in this case is a column title and an inline text.

If you are still not satisfied with our services, we can provide a refund if you make a request here:https://themeforest.net/refund_requests/new

Hope this will help you better!
Thank you!

Hi,

In this example is a big grid slide -> https://demo.tagdiv.com/newspaper/big-grid-slide/ in order to use it, you need to add these settings -> https://i.imgur.com/chJMTkq.png also you need to chose a category -> https://i.imgur.com/hFfpHZu.png

Thank you!

Hi,

1. I think that you want to remove this https://i.imgur.com/FrTsD8z.png this can be doe in few ways:
You can use a cloud template from tagDiv Cloud Library, edit it with tagDiv Composer and remove the tag element -> https://i.imgur.com/Aj66Rkg.png -> https://i.imgur.com/durcIAg.png after that set the cloud template in theme panel -> https://i.imgur.com/Ap9UC72.png
If you do not use cloud templates, you can use the translate and set an empty sample the the field for translate -> https://i.imgur.com/0zRQ4XF.png
Or you can use a css like this one: -> https://i.imgur.com/aOeJ3P4.png
.tag .td-page-title {
overflow-x: hidden;
text-indent: -50px;
}
The number of px can be adjusted in function of your example.
The code need to be set in theme panel> custom code> custom css.

2. I think that you can adjust the post/articles that appear in tag pages if you are using a tag cloud template as in above example.

If I do not understand something, please provide some more details and some screenshots.

Let me know the results!
Thank you!

Hi,

Thank you for your kind words.
Yes, you can adjust theme, for this you need to use tagDiv Composer and edit the homepage like this -> https://i.imgur.com/UIpiQIp.jpg click on the elements -> https://i.imgur.com/R4sMTtk.png -> https://i.imgur.com/JAufLAR.png -> https://i.imgur.com/jRQ5czY.png do the same settings fro the rest of the elements.

Hope this will help you!
Thank you!