Hi,

Please make sure that all theme plugins are updated and if you are using analytics code make sure that is set like this -> https://i.imgur.com/yVdKOkb.png and on amp like this -> https://i.imgur.com/oMfyN9F.png

Thank you!

Hi,

I think that after you deactivate the mobile theme plugin all you need to do was to what or clear manually the cache.
If there are other problems, just let me know!

Thank you!

Hi,

For me is looking differnet -> https://i.imgur.com/I1dGRHo.jpg
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Thank you!

Hi,

I think that you do not quiet understand, if you have the mobile theme plugin activate and you want to have the responsive version for the whole website you can use the amp option -> https://i.imgur.com/tsM0cyf.png if you want to have some post or pages in responsive and the res in mobile theme template you can use this option -> https://i.imgur.com/AYJd7uc.png
If you want to set some content in mobile editor then you need to use only the mobile editor, don’t copy the contend made with other builders, this will not work.
-> https://i.imgur.com/8bBpN8H.png

Thank you!

Hi,

If you are using a pro demo, then you’ll need to edit it with tagDiv Composer and change the colors, ad banner etc, because the settings from theme panel will apply only on standard demos and standard styles/templates. -> https://i.imgur.com/CUWSPz4.png -> https://i.imgur.com/sXmAsYj.png
You can check our video tutorials from here -> https://www.youtube.com/user/tagdiv

Thank you!

Hi,

Do you have some analytics code set in theme ? if yes, please remove it and check again.
The analytics code need to be set like this -> https://i.imgur.com/yVdKOkb.png and on amp like this -> https://i.imgur.com/oMfyN9F.png

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
When tagDiv Composer is not working ->https://forum.tagdiv.com/tagdiv-composer-not-working/
Also please notice that we do not recommend to use more then one builders on a page, also the Elementor plugins was not tested with our theme, therefore we can not say if this will work or not with our theme.

Let me know the results!
Thank you!

Hi,

We recommend to use the mobile theme plugin with the amp plugin and you can use the mobile + amp (to have the mobile theme template on both versions) or amp option (to have the mobile theme on amp and responsive version on mobile).
-> https://i.imgur.com/a4YZH0K.png -> https://i.imgur.com/uUoCWNl.png -> https://i.imgur.com/sYi6nXA.png -> https://i.imgur.com/QcAeGGk.png

Hope this will help you!
Thank you!

Hi,

If there is anything else that I can do for you just let me know.

Thank you!

Hi,

If you are using the mobile theme plugin that provide you a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://www.screencast.com/t/ebUIzt4se

Since Newspaper v9.7.4 you can show the responsive version on mobile theme -> http://prntscr.com/oh6r2s you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/n7fEXCy.png (to use the mobile theme template on amp) or you can disable the plugin.

Thank you!

Hi,

Please update the them to version 10.3 clear all cache and check again. make sure that the Instagram is set as in our documentation from here -> https://forum.tagdiv.com/instagram-widget/
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/

Let me know the results.
Thank you.

Hi,

It will not work in the title displayed in modules. You could read this topic for some solutions for this
– https://forum.tagdiv.com/topic/break-post-title-in-2-lines/
Now the files can be found on this path -> wp-content/plugins/td-standard-pack/Newspaper/parts/single and for modules on this -> wp-content/plugins/td-standard-pack/Newspaper/includes/modules

Hope this will help you!
Thanks

Hi,

Yes, this can be done by setting the newsletter in a single post template from tagDiv Cloud library, you need to edit the template with tagDiv Composer -> https://www.youtube.com/watch?v=I1R3j1QYod0

Hope this will help you!
Thank you!

Hi,

You can still use the WPBakery with our theme, but you’ll need to choose between tagDiv Cloud Library and WPBakery, you can use only one of theme without to create a conflict, we recommend to use tagDiv Cloud Library. Also you can not edit the pages or demos with WPBakery these were made with tagDiv Composer and the pages need to be edited only with the editor that were made.
If you manage to reproduce the problem, please let us know.

Thank you!

Hi,

Please notice that we did not tested the Modern Events Calendar plugin with our theme and therefore, we cannot say for sure if it will work or not as expected with the theme, also, we do not know the behavior of this plugin or how it should integrate to work, sorry! Also, we cannot provide support for untested plugins.

Also we recommend to set the sortcodes in column text in text area ->https://imgur.com/CSPcls9

Thank you for your understanding!

Hi,

Yes, Newspaper 10.3 is compatible with PHP 7.3 -> https://i.imgur.com/kxzTzsX.png

Thank you!

Hi,

1. In order to remove the gap you can edit the page and set to the first row a margin top
-40 https://www.screencast.com/t/XHpfT49oE9U ( in you case 48px is the gap so you can set -48 margin top) or you can use custom css -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/
If you need help whit this please provide a link were I can inspect the problem, in this way I will be able to provide you the right css.

You can change the gap between the elements using tagDiv Composer -> https://www.screencast.com/t/b5rLIcMBxZK

2. You can create a mega menu using our documentation from here -> https://forum.tagdiv.com/mega-menu/
Main menu -> https://forum.tagdiv.com/main-menu/

3. The mega menu can display only the posts, but this can be achieve bay creating a page using tagDiv Composer, set the blocks in it and set the page as page menu -> https://forum.tagdiv.com/page-menu/

Thank you!

Hello !

That is the infinite loading option. Please follow the steps found in here and disable it: https://tagdiv.com/infinite-loading-for-single-posts/
If this is not what you mean, please provide some more details.

Thank you !

Hi,

I just made a test with a default WordPress theme and is look that the Reusable elements can not be use for search results.

Thank you for your understanding!

Hi,

Usually this problem appear when you overwrite the old theme with the new one (new version), what you can do to fix the problem is to delete the theme and install it again.
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
Usually we recommend to make the update via FTP.

Let me know the results!
Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If there is still a problem, please provide me a link where I can inspect the background image.

Thank you!

Hi,

All the homepage that are in tagDiv Cloud Library can be get from here https://i.imgur.com/X31tJkk.png -> https://i.imgur.com/FTtNeQ6.jpg also the homepage can be edited with tagDiv Composer -> https://i.imgur.com/fGBvREi.jpg
If this is not what you mean, please provide some more details and some screenshots.

Thank you!

Hi,

So in order to display the ACF inside the post you need to set the code in the templates you are using (this option is for the standard post templates), for example if you are using post style 1 then you need to set the code in wp-content/plugins/td-standard-pack/Newspaper/parts/single/loop-single-1.php -> https://i.imgur.com/keAR6KV.png
If you are using a single post template from tagDiv Cloud Library, then you need to set the code in one of these shortcode https://i.imgur.com/gLoYC17.png -> wp-content/plugins/td-cloud-library/shortcodes/single

Hope this will help you!
Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Thank you!

Hi meri,

If you do not want to have the date published in Google results SERP, then you can disable the option from theme panel -> https://i.imgur.com/UWabfvm.png if you want to remove only the date published then you need to do it manually.
Also it will be needed to reindex the posts on google.

Thank you!