Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Also make sure that you set the amp as in our documentation -> https://tagdiv.com/amp-newspaper-theme/

Let me know the results!
Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

I do not understand the problem you have, please provide some more details.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hello,

This effect can be found on flex blocks in this section -> http://prntscr.com/pt2ek8 on big grids flex -> http://prntscr.com/pt2f0k, you can check more in our documentation from here:
– https://forum.tagdiv.com/big-grid-flex-settings/
– https://forum.tagdiv.com/flex-block-settings-guide/
– https://forum.tagdiv.com/block-settings-guide/

Thank you!

Hi,

That depend son the elements, if these were set with tagDiv Composer, then you’ll need to edit the page with this builder, click on the block and change the color like this -> http://prntscr.com/pt2cjr
-> Flex Block Settings Guide
-> Default Block Settings Guide
Thank you!
If the blocks are set in widget area then you’ll need to check this section -> http://prntscr.com/pt2d95
Also there is a general setting in theme panel that will apply on the block headers that do not have set an individual color -> http://prntscr.com/pt2dpp -> https://forum.tagdiv.com/theme-colors-introduction/

Thank you!

Hi,

I’m glad that I was helpful, if you have other question related to our theme, just let me know!

Thank you!

Hello,

Please notice that you can not customize the mobile menu in this way ( to replace the social networks with top bar) -> http://prntscr.com/pt29kd, sorry! you can customize only the elements that re in mobile menu, so if you want to remove the social networks, then you can use this custom css -> http://prntscr.com/pt2azj
#td-mobile-nav .td-menu-socials {
visibility: hidden;
}
The code need to be set Theme panel> Custom code> Advances css> phone

Thank you for your understanding!

Hi,

If you are referring to this http://prntscr.com/pt26w5 then you’ll need to know that is the way it should look the page with header and footer content.
If this is not what you mean, please provide some more details.

Thank you!

Hi,

I’ve made some quick searching and to can display retina image you’ll need to have a device that have that had retina:
Retina display -> https://en.wikipedia.org/wiki/Retina_display
Retina Display vs. 4K vs. True Tone -> https://www.lifewire.com/retina-display-vs-4k-1994107
Is retina better than 4k resolution? -> https://www.quora.com/Is-retina-better-than-4k-resolution

Also a part of retina is set in this file -> http://prntscr.com/pt251i -> wp-content/plugins/td-composer/legacy/common/wp_booster/td_util.php and this file -> http://prntscr.com/pt25ns -> wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.js if you change the tagdiv_theme.js you’ll need to mimify the code en replace the one from tagdiv_theme.min.js

Thank you for your understanding!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hello,

Here is an implementation for this code -> http://prntscr.com/pssfyd also please make sure that you set ”.
add_action( 'after_setup_theme', 'yourtheme_setup' );
function yourtheme_setup() {
add_theme_support( 'wc-product-gallery-zoom' );
add_theme_support( 'wc-product-gallery-lightbox' );
add_theme_support( 'wc-product-gallery-slider' );
}
-> http://prntscr.com/pssgv7

Thank you!

Hi,

I think that you’ve made something because now the footer image is displaying -> http://prntscr.com/pss3xg

Thank you!

Hello,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hello,

From what I can see now the problem is gone -> http://prntscr.com/psnhjl please make sure that you set the CDN as in our guide from here .
Also I saw that you have set and image that do not longer exist -> http://prntscr.com/psnil6

Thank you!

Hello,

Now the thumbs code can be found in wp-content/plugins/td-composer/legacy/Newspaper/includes/td_config.php -> http://prntscr.com/psluu8

Thank you!

Hi,

I think that you want to anchor the first elements -> https://prnt.sc/plx9rp one these elements -> https://prnt.sc/plxbex if is so please check this similar topic -> https://forum.tagdiv.com/topic/scrolling-to-anchor-on-another-page/ and instead to set the url on button, you can set it on https://prnt.sc/plx9rp

Hope this will help you!
Thanks!

Hi,

I’m glad that you manage the problem -> http://prntscr.com/pslifo if you have other questions related to our theme, just let us know!

Thank you!

Hi,

If you are using a single post template from tagDiv Cloud Library, then you should be able to edit it with tagDiv Composer and set the column text at the beginning the post content and at the end of post content -> http://prntscr.com/pslgqa -> http://prntscr.com/pslh0e -> http://prntscr.com/pslh9b -> http://prntscr.com/pslhh6

Thank you!

Hi,

Sorry, I still can not access your website -> http://prntscr.com/psleam
Please try to edit the website using the tagDiv Composer and check this sections -> http://prntscr.com/pslevp

Thank you!

Hello,

If you used a cloud header, then you’ll need to edit it and make the setting from this screenshot -> http://prntscr.com/psld92

Thank you!

Hello,

Please provide me a link to inspect this situation, is possible to have set the page content in the header, or something like that.
“The current content hasn’t been created by TagDiv Composer” – that is just a notice, isn’t be the result of actual issues in most cases. If you can successfully edit the page or could template then there is no problem, usually after you save the page/template in tagDiv Composer this message is not longer display.
It could also mean that the page contains elements that are not part of the tagDiv composer, or the page was saved in backed and not in TagDiv Composer, or the page has been built with with a different method, this can create problems.

Thank you!

Hello,

You are using a very old theme, there were a lots of changes since Newspaper v7.5, also now the core of our theme is tagDiv Composer, the theme builder.
Making update from v7.5 to the last version will be a very big difference in the theme, it will be almost a new theme, also please make sure that you are making the update according to our documentation -> https://tagdiv.com/update-newspaper-theme/, first please make a full backup to the theme, also it will be recommend to test first the new theme on local install or on sub-domain, and only after that to make the theme update ( delete all the old theme plugins and the theme and install the new one), also please use only the WPBakery Visual Composer that is coming with our theme, because only these version that comes with the package are tested to work with our theme.

Thank you!

Hello,

In the last version of the theme the most theme functionality was moved in tagDiv Composer, you can check more about this in our article from here, now you need to set the code in this file -> wp-content/plugins/td-composer/legacy/Newspaper/functions.php

hope this will help you!
Thank you!

Hello,

From what I can see you already have the top menu on mobile -> http://prntscr.com/pskzyd -> http://prntscr.com/psl0ae if this is not what you mean, please provide some more details.

Thank you!

Hi,

The retina is displaying on 4k -> https://www.screencast.com/t/8AKD57Jb please make sure that the thumbs that you are using are enable in theme panel -> http://prntscr.com/pskyg1 also make sure that you regenerate the thumbs using this tool, after that the retina images should display on 4k.
IF there is still a problem, please provide me a link where I can inspect your website.

Thank you!