Hi,

@rozemarijn If you want three images in a row in the post content you could simply add them there like that, when writing the post. For example
– https://www.screencast.com/t/2VuZDboble

We don’t recommend WPBakery on posts, as the guide mentions
– https://forum.tagdiv.com/how-to-use-visual-composer/
In the past that created layout problems when also the tagDiv composer was active, we fixed most of them however.

I can’t say at the moment if the tagDiv composer will be available for creating actual posts (post content). I am not aware of such plans at the moment. Sorry for any inconvenience.

Thanks

Hi,

That is the Newspaper theme from what I can see, this is the Newsmag forum.

Newspaper has a few block header styles to choose from
– https://demo.tagdiv.com/newspaper/block-header-1/
Most of theme are left aligned however, or center aligned. This is because the right side is where the ajax filter is displayed
– https://www.screencast.com/t/gTQAf2T1Lzu

If you don’t plan on using ajax filters you could use some CSS
– https://www.screencast.com/t/U7XnTHaM9Ky
This code is general, it will affect all the block titles in the website when used

.block-title {
text-align: right!important;
}

Thanks

Hi,

The social counter plugin must have been disabled. It will be deactivated automatically after an update, if it cannot update itself.
There should be an update button for it in the theme plugins panel
– https://www.screencast.com/t/zcxXfD0TO
Once it is updated it should work same as before.

Thanks

Hi,

From what I can see there are three ad codes in the visible desktop container
– https://www.screencast.com/t/f5yEqPi94C
Maybe check the codes you entered, make sure there is only one ad code in the visible desktop container.

Please check with a different phone using the Chrome browser, for me everything looks alright when checking.
Also check the theme live demo with the phone you mention to see how it appears
– https://demo.tagdiv.com/newsmag/

I checked again with the same Google Chrome browser and it looks like this for me
– https://www.screencast.com/t/1lySdmxULAdm
I also tested with a couple of different phones with Chrome, found no problem
– https://www.screencast.com/t/R5XGJJuNF8
So it would be unusual that this is happening on your side.

Hi,

@GianBell92 Checked the website you provided as well, tried with Chrome and Firefox
– http://prntscr.com/liksk8
– http://prntscr.com/liksp7
– http://prntscr.com/likssf

There have been similar reports with the same issue from our users, but when we check the thumbnails are loading fine. Please let us know if we should check in a different way, or how we can see this problem.

Thanks

Hi,

1. I believe you are referring to the category tags – http://prntscr.com/likf3f
Those have predefined colors, they could only be changed with CSS, not by a theme setting.

I could try and give you a solution, mention for which elements you want to change the color, which blocks and where. A link to the website/page would be helpful so I can test.

For example something like this would work for all the category tags at once
– https://www.screencast.com/t/kFYKB3RkS

.td-post-category {
background-color: blue;
color: black;
}

2. Maybe something like this – https://www.screencast.com/t/1IPmNEYmVI
The menu will start from the right if you enter this code in Theme panel->Custom CSS

@media (min-width: 767px) {
#td-header-menu .sf-menu li {
float: right;
margin-right: 14px;
}}

3. I could take a look, provide a link to where the grid is in your website and exact details about what you want to do.

4. Seems the theme will override the font weight on mobile, it will set a font-weight of 600, so the one from the theme panel will not apply anymore
– https://www.screencast.com/t/rhlVigkI6Hh
I will add this on our list of issues, I don’t think this is intended to happen. As a quick fix I could give you a code to make sure your desired font weight applies. For example
– https://www.screencast.com/t/t5hkyCyH

.td_block_big_grid_4 .td-small-thumb .entry-title {
font-weight: 100!important;
}

Let me know.

Thanks

Hi,

That page isn’t hard to make with Newsmag as well. It consists of a single image element at the top, then a column text. The next two sections are made with Woocommerce shortcodes, for example
– https://www.screencast.com/t/liO6o09Px
– https://www.screencast.com/t/qCg9WJSBmYQH

The section at the bottom (product loop) will appear after the page is set as shop page
– https://www.screencast.com/t/ySV3nyI16p
– https://www.screencast.com/t/XHHPrJeMelig

Thanks

Hi,

That is the cloud smart list style 4, sorry for misunderstanding. Can’t say I know how exactly that would be possible. the position will snap to the top when the pagination is used.

There are a couple of default smart list styles (not cloud styles) that scroll differnetly
– https://demo.tagdiv.com/newspaper/smart-list-style-1/
– https://demo.tagdiv.com/newspaper/smart-list-style-3/
Maybe use one of these styles.

Hi,

The gallery will not work like that, all will be loaded in the same page. Maybe what you are looking for is a smart list that can be made in posts
– https://forum.tagdiv.com/smart-lists/

Like this style which has pagination
– https://demo.tagdiv.com/newspaper/whitewater-rafting-day-trip-new-york-east/

Or maybe use a gallery plugin that works the way you mention.

Thanks

Hi,

I believe the Google test tool will simulate how the website will load on a medium tier mobile device, with an average internet connection. Having a mobile theme enabled will significantly improve this result.

Also having an AMP plugin active and serving AMP content through Google search result page will ensure quite fast loading speeds. Our mobile theme and AMP plugin can be active at the same time.

Thanks

Hi,

So you mean an automated update process? Currently only the tagDiv composer and the social counter plugin will update automatically. Sometimes this process fails however, in that case there will be an updated button for them in the theme plugins panel
– http://prntscr.com/lia7il

Through the Envato plugin the theme can be automatically updated
– https://forum.tagdiv.com/how-to-update-the-theme-2/
This update method can fail sometimes for various reasons.

If this is not what you are referring to, please correct me.

Thanks

Hi,

Maybe an option to sort by random from a defined period of time you can set, that may even replace all three current random sorting methods. I will make a note of this in the request list.

Thanks

Hi,

I have some trouble browsing the website, trying to access a post seems to automatically download a file
– https://www.screencast.com/t/40Aalmg5xjq
The menu is also not working for me. Clicking some menu items produces a warning
– https://www.screencast.com/t/OA3jdcOi
That may be a server issue, or caused by a plugin maybe, can’t say for sure.

From what I can see the website uses theme version 7.4, this is quite an old theme version (over 2 years old). Using such an old theme version with the latest WordPress might cause problems. It is highly recommended to keep both WordPress and theme updated when possible.

Here you can see what changes have been made in each update (latest version is 9.1)
– https://themeforest.net/item/newspaper/5489609
There is a changelog for each update, further down that page.

You should consider to update, this is a guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/

Also be sure to check the updated them requirements guide
– https://forum.tagdiv.com/requirements-for-newspaper/

Thanks

Hi,

That may happen if the unique articles option is enabled on the page
– https://forum.tagdiv.com/unique-articles/
Please check if that is the case. This setting should not be used when there are blocks with pagination in the page. It will cause duplicates from the second page.

Thanks

Hi,

This is the ajax filter – https://www.screencast.com/t/MDkMnhhfuCJ
Each block can display this filter when enabled – https://www.screencast.com/t/pezZ9ewX

By default (when set to display categories) the filter will show all your categories. If you want specific categories to appear there, enter their IDs
– https://www.screencast.com/t/baVqyWLpNhak
– https://www.screencast.com/t/0gbLEDUlR

If I misunderstand something please correct me.

Thanks

Hi,

Some header style display indeed a gradient – https://www.screencast.com/t/fuMlZbHDJp
It could be removed if needed, with a code like this
– https://www.screencast.com/t/RdIk2Ym2

.td-header-gradient:before {
display: none;
}

The code can be entered in the theme panel custom CSS section.

Thanks

Hi,

What did you use before? Was it a cloud post template? If the template used was deleted or the cloud plugin deactivated, they will switch back to the general default post template set in the theme panel.

Changing the general post template in the theme panel will work, if the posts are set to inherit the general template
– https://www.screencast.com/t/SxOgxpAx

Thanks

Hi,

You have currently a background image and also gradient colors set. If you want only the image, remove the colors
– https://www.screencast.com/t/IIgCbnG9g9Vx
Clear the colors that are set there, then only the image will be visible. Or make the colors more transparent
– https://www.screencast.com/t/h7HUFay1

Thanks

Hi,

I can’t say I could help you with this unfortunately. If the problem is only when using cloud templates, then the cloud plugin would be the problem.
We haven’t made any testing in this matter with the plugin and cloud templates, I don’t know what could be the problem.

Maybe consider not using a cloud template for that category and have a working podcast feed. Our plugin is still in beta so it’s functionality will be improved in various aspects, over future updates. I am very sorry for the inconvenience.

Thank you!

Hi,

That is the latest articles section. It will appear at the bottom of the page, when the page uses the required template
– https://www.screencast.com/t/bfygyJNq3q
If you don’t want to display it, select a different page template. The default template for example.

Please let us know if you have more questions.

Thanks

Hi,

Please check the permissions on your upload folder as suggested. More information here
– https://codex.wordpress.org/Changing_File_Permissions
– http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/

The second step is to make modifications to these parameters if needed, according to the guide
– https://forum.tagdiv.com/system-status-parameters-guide/
Hosting providers can do this for you, most do.

Also check what PHP version are you using (should be higher than 5.6), check in the theme system status panel for example. There was a similar case before when using an older PHP version caused problems when installing a demo.

The last step if you have made all the above mentioned changes and the result is the same, is to contact us at the mentioned email address and provide all the necessary information (admin login, FTP access or cPanel if possible).
Also paste a link to this topic so we can identify you.

Thanks

Hi,

It may have been something temporary with the cloud server, does the same happen if you try again now? Please let us know.

Thanks

Hi,

@Mauricio Freitas From what I can find there was an investigation by email in this matter. My colleagues tried to login but couldn’t due to invalid credentials.

If you could provide them again in the same email we will investigate more and try to identify the problem.

@trailblazer That was a simple problem with the database, it was fixed and the website is online again. Sorry for the inconvenience.

Thanks

Hi,

So just text as in the post titles and meta? The problem is just with flex grids? What if you place a default grid, or flex block? Try in a different page as well. Let us know what you find.

Thanks