Hi,

@Alastair Dixon Currently in a smart list there is no setting to choose the thumbnail or image size that it uses.
Smart list 4 uses the thumbnail size created by WordPress as mentioned above.

I could add a request on our list so that the respective smart list style uses a thumbnail created by the theme instead. That is all I can do. It will be considered for a future update. Sorry for any inconvenience.

Thanks

Hi,

That page is built with the tagDiv composer and contains multi-purpose elements, editing it with WPBakery will not work. The shortcodes will not be recognized by WPBakery.
The cloud library plugin also only works with the tagDiv composer
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
– https://forum.tagdiv.com/tagdiv-cloud-library-plugin/

Pages that are built with the tagDiv composer should only be edited with it.

Please let us know if you have more questions.
Thanks

Hi,

Smart list style 4 doesn’t have any pagination
– https://demo.tagdiv.com/newspaper/smart-list-style-4/
I can’t say I tried something lie you are describing, maybe it would be possible with CSS.

Thanks

Hi,

@Sydney Archdiocese
The result will be the same for codes you want to be loaded in the header, between the head tags. Either enter the code directly in the theme (or child theme if used) header file, or in the theme panel
– https://www.screencast.com/t/99JXi1lzzD

If you enter it directly in the main theme header file it will be lost after a theme update, since all the theme files will be replaced. Entering it in a child theme header file, or theme panel, it will not be lost.

Thanks

Hi,

Seems there is something wrong in the HTML itself. The sidebar container should be next to the main content, like this
– https://www.screencast.com/t/cd9U7x7xU7B
In the other post the sidebar container is inside the main content container
– https://www.screencast.com/t/HpYkiFexbHyr

Maybe something happened with the post template, or it has been modified. By default the sidebar is next to the content
– https://www.screencast.com/t/Jn1r2fkB
If a closing div is removed for example, that would explain why this happens. It could be other causes as well.

Hi,

Seems to refer to a cloud template. Please check if the cloud library plugin is active. If it’s not activate from the theme plugins panel
– https://www.screencast.com/t/jkiSSjvsdX
Let us know if this solves the problem.

Thanks

Hi,

Unfortunately the theme is quite limited when it comes to working with custom post types. These posts don’t have the same settings as default posts, blocks and grids have limited support for them (no filtering by taxonomy) etc.

For pages there is an option called unique articles, this will prevent duplicates
– https://forum.tagdiv.com/unique-articles/
Something similar may be made for posts, so that the currently viewed post doesn’t appear in widgets present in the same page.

There are plans for both the suggestions you mention. But I can’t say when the focus will be on them fully. There are some other priorities at the moment, and new features in work.

Sorry for any inconvenience, please let us know if you have more questions.

Thanks

Hi,

So something like this – https://www.screencast.com/t/VrRWW9GdO
Making small customizations such as this one is possible with the browser inspector tool, as mentioned in this guide
– https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/
In this case the code would look like this

.td-smart-list-button {
background-color: #4db2ec;
}
.td-smart-list-button:hover {
background-color: #000;
}

Thanks

Hi,

From where exactly did the sidebar disappear? I checked a few posts, they all seem to have a sidebar set (the same one from what I can see)
– http://prntscr.com/li64mv

Thanks

6. Only if the mobile theme is used will there be a different (so to say) website loaded. If it’s not active exactly the same content is displayed on mobile. Just like viewing the website on desktop and starting to reduce the width of the browser window. The elements will adapt.

Currently the background when set will be loaded at all times. I will however add this on our list and it will be strongly considered. Since the background is not visible on mobile, no point being loaded indeed. A solution will be found.

7. I get the same result with the image you are using, resized to 1920x1080px it is behind the content
– http://prntscr.com/li5sct
At about 2200px it would be right – http://prntscr.com/li5t0j
Can’t say why exactly this is happening. While the content is 1164px it should display differently, quite unusual. Maybe keep using your current work image, it looks fine.

Hi,

At the moment that is not possible. The top grid and bottom latest articles section are coded in the page template directly.
The mobile grid and modules are made specifically for the mobile theme, other composer shortcodes will not work.
Maybe this will change in the future, however currently I am not aware of such plans for the mobile theme. Sorry for the inconvenience.

Thanks

Hi,

That is unusual, we could take a look and make a few tests. Please send us an email at contact@tagdiv.com and provide admin login. Include a link to this topic in the email.

Thanks

I see ads as well at the moment, maybe it just took some time before they started to appear on the website
– http://prntscr.com/li4zoq

What exactly do you mean by zoomed in? Zooming is a browser function, if a user wants to zoom in they can do so.

If you entered the analytics script in the theme panel it will be loaded in each page of the website, in the header. Make sure everything is set properly on the Google side
– https://support.google.com/analytics/answer/1008015?hl=en
That is what the Analytics section in the theme panel does, it outputs the code you enter in the website header. Check in the page source for the script and it should be loaded visible. It may take some time before the statistics are available. You could check this as well
– https://support.google.com/analytics/answer/1008083?hl=en

For AMP the code has to be added of this form – https://www.screencast.com/t/QBkx8rs1PPh
– https://developers.google.com/analytics/devguides/collection/amp-analytics/
The rest of the tags and code will be added automatically.

Hi,

That would be a common WordPress error, there are various suggestions and solutions online to try and see why this is happening. Even the hosting provider may have an idea what the problem is.
But the easier solution would be to install the plugin a different way.By FTP for example
– https://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/
– https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

Thanks

Hi,

There isn’t such a setting. The sidebars will have to be removed the same way you have set them for the posts. Either manually for each post, through the primary category etc.

Thanks

Hi,

There should be a padding on left/right sides at all times. I checked with a mobile phone using the Chrome browser, this is how I see it at the moment
– https://www.screencast.com/t/B4lF6Id1Hw4R
– https://www.screencast.com/t/bq6lY4yCe
– https://www.screencast.com/t/Av5MXJpCu
There are always margins and padding set by default and automatically, to ensure that the content does not begin or end in the screen edges.

Hi,

Widget sidebars can be edited in Appearance->Widgets – http://prntscr.com/li4j4m
There you can edit the widgets inside your existing sidebars.

New sidebars can be created from multiple places – https://forum.tagdiv.com/sidebars-tutorial/
Just be sure not to use symbols or various language specific characters in the sidebar names, this may create problems with the sidebar.

Please let us know if you have more questions.

Thanks

Hi,

I have inspected the website you provided, checked the homepage, category pages, post pages. I see all the thumbnails at the moment
– http://prntscr.com/li4fn5
– http://prntscr.com/li4gjc
– http://prntscr.com/li4gfm
– http://prntscr.com/li4grt

Try and clear any caching you might have installed or use, and purge the CDN if you use one.

Thanks

Hi,

You can design a page with the tagDiv composer, display products in it with shortcodes for example (shortcodes can be entered in text elements)
– https://docs.woocommerce.com/document/woocommerce-shortcodes/

Then set this page as shop page in Woocommerce settings. An important note is that after you set this page as shop page, if you try to edit it again with the composer there may be an error.
Maybe that is what is happening for you. Editing the set shop page may result in an error.

Thanks

Hi,

1. From what I can see the title breaks when there is not enough space
– https://www.screencast.com/t/UkljSSad
If it would not the result is like this – https://www.screencast.com/t/rLHnv33V
– https://www.screencast.com/t/nuEuV19AwZ
From what I can find hyphenation of words is possible but not for all languages and may not work in all browsers
– https://css-tricks.com/almanac/properties/h/hyphenate/
I believe that is why the current word break was implemented.

2. It would be better to use a shadow, there are plenty of shadow generators online. For example a quick test I made
– https://html-css-js.com/css/generator/box-shadow/
– https://www.screencast.com/t/pABY7aPdQ
– https://www.screencast.com/t/TR7fI9Ras6p
You can design a shadow how you like it and use this code to apply it (code can be entered in Theme panel->Custom CSS) simply replace the values I used in the example

.td-header-menu-wrap {
-webkit-box-shadow: 0px 5px 31px 1px rgba(0,0,0,0.27);
box-shadow: 0px 5px 31px 1px rgba(0,0,0,0.27);
}

Header style 6 that you are using doesn’t underline the active menu items, it colors their background
– https://www.screencast.com/t/4TYnzCHPQY5P
I could give you a code to make it visible, like this
– https://www.screencast.com/t/1LsDVN0jIZD
– https://pastebin.com/VTwu8faP
If you want you can chnage the color of the underline in the code.

Thanks

Glad it works, thank you for the feedback. This fix will be implemented in the next theme update. Sorry again for the inconvenience.

Hi,

For me while checking with Google Chrome the post appears with no thumbnail, I checked again
– https://www.screencast.com/t/N6JcOvLEi

If a featured video is set as mentioned in the guide
– https://www.screencast.com/t/ZjnKWdflHzR
Then when the post is updated/published thumbnails will be created from the video
– https://www.screencast.com/t/Nyzom4Y7L5t4
Those thumbnails will then be displayed in modules
– http://prntscr.com/lhuiuo

If I misunderstand the problem please correct me. I am not seeing a thumbnail while checking with Chrome or any browser.

Thanks

Hi,

Seems the test detects that you do not use a CDN, that is not required however. You could use one and make tests. For example
– https://forum.tagdiv.com/cloudflare-cdn/
Using a CDN or a caching plugin may reduce the http requests as well
– https://torquemag.io/2018/02/how-to-reduce-http-requests-wordpress/

For expires headers you could check their documentation, maybe try what is suggested
– https://gtmetrix.com/add-expires-headers.html

The theme will serve a minified javascript already, for CSS minification you could do it manually for example
– https://cssminifier.com/
Or try plugins that can do this automatically (these could create problems in some cases).

Also check with your hosting, maybe they have optimizations services or modules they can activate server side.

Thanks

Hi,

@rights reporter I have inspected your website, browsed it for a while. Where exactly are the problems with the thumbnails happening? I don’t see anything wrong with them
– http://prntscr.com/lhu8i0
– http://prntscr.com/lhu8pn
– http://prntscr.com/lhu8u4
We have investigated similar reports but found no actual issues. There was a problem with thumbnails in the menus after the initial 4.6 update. It was quickly fixed and the theme re-uploaded on themeforest.

Thanks

Hi,

We have investigated similar reports with thumbnail issues after the update, but no actual issues have been found.

You can send us an email at contact@tagdiv.com and provide the website and also admin login so we can take a look. Include a link to this topic in the email.

Thanks