Hi,

Are there any errors when you try and use the composer? Does the same happen for all pages, even a new page?

You could check as a first step the theme requirements guide
– https://forum.tagdiv.com/requirements-for-newspaper/
Maybe there are insufficient resources, that may create problems.

Let us know.
Thanks

Hi,

I see it now, sorry for misunderstanding. Seems that heading don’t have word break as paragraphs do, in the post content. I will add this on our list and it will be investigated.

I could give you a code to fix it – https://www.screencast.com/t/JnoNd7jy

.td-post-content h2 {
word-wrap: break-word;
}

It will apply to h2 in the post content, if you also have other heading types in the same situation, it will be like this

.td-post-content h2,
.td-post-content h3,
.td-post-content h4 {
word-wrap: break-word;
}

Please let me know if you have more questions.
Thanks

Hi,

In most cases the issue is caused by one of the cases below.

Could be caused by insufficient resources
– https://forum.tagdiv.com/requirements-for-newspaper/

Or it could be a security setting, module or firewall as in this case where the theme panel was not saving any settings
– https://forum.tagdiv.com/topic/cant-save-theme-options-2/

Also if you use Wordfence try to set it on learning more
– https://www.wordfence.com/help/firewall/learning-mode/

If you already checked or tried these, we could take a look. Send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Please include a link to this topic in the email.

Thanks

Hi,

What exactly is happening? Is the composer active? maybe it got deactivated. When updating the theme the composer tries to update automatically, sometimes this fails.

In that case it will deactivate itself and there will be an update button in the theme plugins panel
– https://www.screencast.com/t/ZoXUalgGn

Let me know.
Thanks

Hi,

So you are referring to the newsletter widget – https://www.screencast.com/t/CDAoCkszN

Currently the newsletter provided by our plugin can be used only on pages, not as a widget in posts. So only where the tagDiv composer can be used.

If you were to use a cloud library template for the posts, it will be possible
– https://forum.tagdiv.com/tagdiv-cloud-library-plugin/
You can preview the cloud post templates here
– https://affiliate.tagdiv.com/#/load/Single

So all that is needed is to import or create a cloud post template, then drag the newsletter element in it
– https://www.screencast.com/t/rzFarPlKh79

Let me know if you have more questions.
Thanks

Hi,

That is a customization made in the demo stylesheet directly
– https://www.screencast.com/t/th6GTWCsP0
That is because in the theme panel you can only set a solid color as background, not gradient
– https://www.screencast.com/t/YusfYYz1pI

To change the colors used you could override the demo customization with a similar code but use the colors you want. For example
– https://www.screencast.com/t/c64R74TlqC49
If you should consider it, this is the code for it

.td-fast-news .td-header-wrap .td-header-menu-wrap-full,
.td-fast-news .td-header-menu-wrap.td-affix {
background: linear-gradient(to right, #aebc22 0, #4f6565 25%, #8b0081 100%) !important;
}

Replace the colors with the ones you want, then enter the code in Theme panel->Custom code CSS section.

Thanks

Hi,

That is a block with the block title and ajax filter circled
– https://imgur.com/a/ocpQ0jT
What exactly is the problem with these elements?

Thanks

Hi,

If the images you use as featured are small, then the theme won’t be able to create the larger thumbnails that grids use for example. If larger thumbnails are not created the images will be displayed as they are, not stretched.

In case that you cannot set larger images as featured for the posts, you could maybe try some thumbnail upscale plugins that could stretch the images to fill the modules.

With CSS it may be possible as well. I could give it a try, provide a link to the website where I can test.

Thanks

Hi,

That issue will be fixed in the next theme update. The fix for it is provided in this topic, you could give it a try and check if the problem is solved
– https://forum.tagdiv.com/topic/templates-resetting/

Disqus will not work with cloud post templates, I have already added this on our list to see what can be done about it. Sorry for the inconvenience.

Thanks

Hi,

As a first step please check if wp debug is set to false in the wp-config file, as mentioned in this guide
– https://forum.tagdiv.com/requirements-for-newspaper/
If it’s not, set it to false and check again.

Thanks

Hi,

I believe all the theme panel settings are stored in the wp_options table->td_011 option name
– https://www.screencast.com/t/jImrjY3fNp
You could try and import the wp_options table only, that should work.

The theme panel can be exported for backup, there is a setting for it This is an useful feature to use and have a backup of the theme panel settings in case something happens
– https://forum.tagdiv.com/import-export-theme-settings/

Thanks

Hi,

So you want to add Facebook comments on mobile when using the mobile theme. The above should work same as before, there were’t any changes made to the mobile theme.

When using the mobile theme it will not matter what post template is used for desktop. There will be one predefined post template used for all the posts
– http://www.screencast.com/t/RkXH3FXXiWJv

To display Facebook comments in the cloud templates would not be possible, these don’t have php files in which you can add the code, like for default post templates.

Hi,

Glad you found a workaround. That new issue would require some modifications to the mobile theme files. You could copy the homepage loop code in the page template file
– https://www.screencast.com/t/M9HjPo2HBl2
– https://www.screencast.com/t/95x0Twob
Then wrap that code in a condition like this to make sure it appears only in the page you want
– https://developer.wordpress.org/reference/functions/is_page/
Next add an additional parameter to make the loop display posts from a specific category you want
– https://www.screencast.com/t/dnoo7WyqkZy
That should display posts from a specified category in that page only.

Thanks

Hi,

You can make the elements inside the page have a higher width or full width, not the actual page as a whole.
For example you can stretch the rows used in the page
– https://www.screencast.com/t/RmCEWTPmqOB
Then you could use flex blocks in the page, flex grids or full width grids.
There are 10 types of full width big grids – https://demo.tagdiv.com/newspaper/full-big-grid-1/

Through the cloud library you can import blocks designed by us based on flex blocks, preview and even edit them here
– https://affiliate.tagdiv.com/#/load/Blocks

Please let us know if you have more questions.
Thanks

Hi,

From what I can see you are using an older theme version (7.4) the latest being 9.1. This may create problems when using the latest WordPress or newer PHP versions. You should strongly consider to update, that may fix the issue.

There were quite a lot of changes and new additions since that version. It is good practice to keep both theme and WordPress updated when updates are available and when possible.

A changelog for each update can be seen here for example
– https://themeforest.net/item/newspaper/5489609 (bottom of the page)

An update guide is here – https://forum.tagdiv.com/how-to-update-the-theme-2/
The most reliable and most used method to update is by FTP. Remember to make a backup of the website before updating, just to be safe.

Thanks

Hi,

That incompatibility message would appear if the composer plugin you want to install is not from the theme package from which the theme is installed.

Try installing it from the theme plugins panel
– https://www.screencast.com/t/eiLOyxfGEZX

If you moved WordPress maybe check if it has been done properly
– https://codex.wordpress.org/Moving_WordPress
– https://www.wpexplorer.com/migrating-wordpress-website/

Thanks

Hi,

Using the tagDiv composer for the post content is not possible. You can design post templates around the post content only. From what I know there aren’t any plans currently to make changes in this matter. Sorry for any inconvenience.

As a first note, it is important to decide which page builder is more suited for the website and use only that one. Having both active at the same time may result in various problems.

We don’t recommend WPBakery on posts, only for pages
– https://forum.tagdiv.com/how-to-use-visual-composer/
It can be activated for posts in it’s settings and you can use it however, if required.

So at the moment if you want to create posts similar to pages, you can only do that with WPBakery activated for posts. And the tagDiv composer should be deactivated.

Please let us know if you have more questions.
Thanks

Hi,

That would be the footer Instagram section, the settings for it are in the theme panel
– https://www.screencast.com/t/PfpqDkbc
Check if the ID entered there is valid.

Thanks

Hi,

I could take a look at that issue. Set the widget again in the sidebar and provide a link to the page or post where it should appear.

Ads are not difficult to use. The theme has ad spots in the theme panel
– https://www.screencast.com/t/P6TBnuG5u
Ad codes can be entered in the spots you want and they will be displayed accordingly. You can use Adsense but other ad types should work as well
– https://forum.tagdiv.com/ads-adsense-overview/
– https://forum.tagdiv.com/using-other-ads-non-adsense-ads/

Regarding blocks there is a guide here
– https://forum.tagdiv.com/block-settings-guide/

If you have problems using ads or blocks, please mention them and I will try to help you.

Thanks

Hi,

Could be caused by insufficient resources, may get worse in this case. There is a theme requirements guide that you could check
– https://forum.tagdiv.com/requirements-for-newspaper/
Those would be the recommended values for some server and WordPress parameters. The WP-memory can be set higher if possible. For most websites 256M would be enough.

Thanks

Hi,

Using similar filtering and sorting in blocks and grids will lead to them displaying the same posts, that is normal.

If it’s necessary to use the same filtering and sorting, either use the unique articles setting, or the offset setting for each block
– https://forum.tagdiv.com/offset-feature/

The homepage blocks and grids will show what you set them to show, according to the categories you choose in the filter settings
– https://forum.tagdiv.com/block-settings-guide/

The latest articles section below your content in the homepage has filtering settings as well
– https://www.screencast.com/t/nwFw6H533
So basically every element currently in a page can be filtered differently. You can exclude categories from each element if needed (by IDs), example
– https://www.screencast.com/t/s8moK1Qt
Or even specific posts (also by IDs) – https://www.screencast.com/t/gRsj0Yb40

Thanks

That is quite unusual, so no matter what template you select in the theme panel the posts don’t use it.
Did you do anything specific before this happened?

We could take a look if you send us admin login at contact@tagdiv.com maybe we can identify why this happens. Include a link to this topic in the email.

Hi,

Quite unusual. We could take a look at this, please send us an email at contact@tagdiv.com and provide admin login. Include a link to this topic in the email.

Hi,

I believe that happens when both the tagDiv composer and the WPBakery page builder are active at the same time.
Single image elements work differently in each of the builders, but they use the same shortcode. So there will be design loaded from each builder resulting in a conflict.

If you plan to use WPBakery for the website, deactivate the tagDiv composer plugin and the problem will be fixed.

Thanks

Hi,

There should be an option to translate pages, regardless of what was used to build them. For example in these places
– https://www.screencast.com/t/1oK4HvabbcL
– https://www.screencast.com/t/tBjxdAK4yLx
None of those options are appearing in your case? Or maybe I misunderstand the problem. Let me know.

Thanks