Hi,

Seems the post doe not use the cloud post template, is the cloud library plugin active?
– https://www.screencast.com/t/NV9e5oBMDA
The demo uses a cloud library template for the post page, if the cloud library plugin is not active it will display the default post template
– https://www.screencast.com/t/IbO4GMDn
Let us know what you find.

Thanks

Hi,

From what I can find a 520 error is related to Cloudflare, some topics I found adn may be helpful to you in this case
– https://community.cloudflare.com/t/why-do-i-get-error-520-for-24-hours-after-updating-my-website/16496/5
– https://community.cloudflare.com/t/i-am-getting-520-error/18162
– https://community.cloudflare.com/t/intermittent-520-error-in-webpage/34491/26
– https://support.cloudflare.com/hc/en-us/articles/200172506-My-website-is-offline-or-unavailable-

Thanks

Hi,

Each theme version works with the composer version provided with it. The composer will try to update itself, but if this fails it will remain deactivated.

There will be a message mentioning if the plugins were deactivated and that you should update them
– https://www.screencast.com/t/1EFP3tx1nE

In that case you have to update it manually (by update button) in the theme plugins panel, like this example for some plugins that were deactivated
– https://www.screencast.com/t/8jMMCjOg7y1W

@Jair Prandi In some cases login issues (I believe you get a 500 error) were solved by increasing the WP memory to a higher value. For most users a 256M value would be enough
– https://forum.tagdiv.com/requirements-for-newspaper/

@Sydney Archdiocese If you would create a new topic and mention the problems you are facing in detail, it would be very helpful. Also we will be able to help you in that case.

If shortcodes are displayed in pages, please check if the tagDiv composer plugin is active after the update.

Thanks

Hi,

From what I can see the website uses footer template 2, that has a three column layout.

So if you want to add a newsletter to the first column (the one with the logo and socials), enter the newsletter code in a text (or text with title) element placed in the Footer 1 column
– https://www.screencast.com/t/Ld3cyscDt
– https://www.screencast.com/t/zuJHyRu70CAJ
The form will then be displayed in the footer.

Thanks

The cloud category templates will not show the pull-down filter at the moment, this may change in the future. The plugin will be improved and more options will be added to it. Sorry for any inconvenience.

Hi,

You could try a plugin for that, like this one
– https://wordpress.org/plugins/product-carousel-slider-for-woocommerce/
Seems to provide a carousel for woocommerce products, and implementation by shortcode you can place in the post content or pages (by a text element). Give it a try if you want to.

Thanks

Hi,

Check if there are any errors in the browser inspector console when this happens, then let us know by some screenshots if possible, and mention what you were doing or editing at the time.

Thanks

Hi,

@TerrenceLP If you wish to use local fonts you can upload them in the theme panel for example, like mentioned in the guide.

The Google fonts can then be disabled in the font settings
– https://www.screencast.com/t/ae0Hdu23RpIh

Thanks

Maybe try it like this – https://www.screencast.com/t/td8WIZIrBi3
– https://www.screencast.com/t/4oEPC0t3qwi

.td_flex_block_3 .td-next-prev-wrap {
left: 200px;
top: 30px;
width: 65px;
z-index: 99;
}

Note that on mobile devices this modification will not look good however
– https://www.screencast.com/t/FZoR8RMMue
There is no design for the pagination in that location where the ajax filter is displayed.

We could take a look, send us an email at contact@tagdiv.com and provide admin login as well as cPanel or FTP if possible. Include a link to this topic in the email.

Hi,

Seems there is some HTML and some text between the sharing buttons and some code
– https://www.screencast.com/t/zWZwoJjYjE
I believe this could be coming from a subtitle plugin you currently have installed
– https://www.screencast.com/t/xlQJ7UCh
For some reason it is trying to add a subtitle to the LinkedIn share button. Try to see if disabling it solves the problem.

Thanks

Hi,

Most demos contain custom design, in this case the fitness demo ads a predefined color to the header menu among others
– https://forum.tagdiv.com/topic/links-color-over/

You could remove that demo customization from the demo stylesheet as mentioned in the topic.
Or use some CSS in the theme panel to override it – https://pastebin.com/cJijjEqA
The color will be the one you use in the code – https://www.screencast.com/t/mZlzfE7FZT

Thanks

Hi,

I don’t quite understand what you want to do. All blocks have the same forms of pagination, including flex blocks.
The pagination is displayed below the block, to not interfere with the block title and ajax filter menu if used
– https://www.screencast.com/t/L8Xa8WhOzP

Thanks

Hi,

There is no view counter for pages, only for posts. Posts can then be sorted by popularity based on the number of view they get, in blocks, grids etc. Sorry for any inconvenience.

Thanks

Hi,

The og data is handled through a SEO plugin, the theme does not have any settings for this. I see you use the Yoast plugin, testing a post on your website with the debugger looks like this
– https://www.screencast.com/t/MYTh2e4u

Check to see if only the title tag is set in Yoast settings, and not the site title
– https://www.screencast.com/t/C0GuHye5oem
Or set a custom title for the post in the post edit screen Yoast options
– https://www.screencast.com/t/SwfJTeOXkwLE

Thanks

Can’t say I have, most unusual. The general setting also affects category loops, there it seems to have worked as it displays 6 posts
– https://staging1.mycentralfloridafamily.com/category/back-to-school/
So this is happening only in the homepage it seems. What if you try to create a test page and select the latest template, does it work there?

Hi,

Currently a dedicated carousel element does not exist in the tagDiv composer, it may be added in the future.

If you require such an element you could try some plugins, choose the one you like and works best with the theme. Sorry for any inconvenience.

Thanks

But that would work then, it states that it doesn’t work for wordpress.com websites only. So it should work fine in your case, give it a try as the guide suggests.

It would be with some CSS, something like this – https://www.screencast.com/t/Oka1VqzYkE

.category .td-pulldown-filter-list li:not(:nth-child(5)) {
display: none;
}

Hi,

Just as I thought, the art creek demo has a color defined in it’s custom design for the menu when sticky
– https://www.screencast.com/t/UHO4P636G
So the theme panel setting does not apply. Please enter this code in Theme panel->Custom code->CSS section

.td-art-creek .td-header-style-10 .td-affix.td-header-menu-wrap {
background-color: #222222;
}

It will change the color of the sticky menu to the one you want
– https://www.screencast.com/t/rNFgpi9z9J

Thanks

Hi,

You could simply disable the theme login, in the theme panel
– https://forum.tagdiv.com/login-how-to-enable-user-registration/
That is the only location where the login link is displayed by the theme.

Thanks

Hi,

We will try to reply as soon as possible, in the allocated support hours (please check top banner and right sidebar). Also if you reply in your own topic multiple times it will refresh the topic date and move it to the back of the line, we answer from oldest to newest.

If you also sent us an email, we will take a look and continue the discussion by email. The website seems to be offline at the moment – https://www.screencast.com/t/mnqlH9VgNpn

Thanks

Hi,

Either way should work, in the composer – https://www.screencast.com/t/8qPkHfPXSN
Or in the backend of the respective page – https://www.screencast.com/t/xY2JwmZHL

If the setting is saving properly and the page does not change, could be a caching issue. If those fields are empty the value from WordPress settings will be picked
– https://www.screencast.com/t/fd3wMgLgz

Hi,

Maybe with a plugin if there are some that can do this. By a theme setting it is not possible. You can select an image from the media library and set it as featured, but you can’t set a link for it.

Or use a post template that does not display the featured image, insert the image in the post content at the top instead. Set a desired link for the image in the post content, that is possible.

Thanks

Hi,

Changing the permalink to the new structure should work just as before in terms of AMP. Save the permalinks again and open a new post, add /amp after it’s URL and there should be no problem. Maybe also clear your cache and CDN if used.

Thanks