Glad it worked. The sticky setting will work for columns resulted from splitting the main rows, not inner rows. This setting is not available for inner columns
– https://www.screencast.com/t/m3flWjwZb65b
In your example the main row is not split into multiple columns
– https://www.screencast.com/t/G4cEomzkULXr
So there is no column to make sticky in the main row.

Hi,

1. That’s unusual, so this happened after the update and by it’s own? Looks like there still is a gradient set for the modules. That gradient is set in the flex block->style settings-> module color overlay
– https://www.screencast.com/t/Qqve5oIE
If no value is added manually there should be no gradient.

2. I see the problem you mention, I will add it on the list and it will be investigated and a solution will be found. A solution which will work is to make a small modification in the cloud library plugin
– https://www.screencast.com/t/pYTJrvtuLyz
Remove the condition as shown around the code, then if the value is at 50% (default) the images will be truly centered. Let me know if this works, in my tests it seems to work.

Sorry for this inconvenience, it will be fixed.
Thanks

Hi,

There was an update released on Monday. That is indeed the update guide, it specifies the update methods. The theme can be download from your themeforest account, that is the only place to download it. A changelog can be seen at the bottom of this page (also an update log in the theme package)
– https://themeforest.net/item/newspaper/5489609

You can download the full package or just the theme, and only the latest theme version will be available
– https://forum.tagdiv.com/whats-included/

Thanks

Hi,

The main menu will display the menu items one after the others in the available space
– https://www.screencast.com/t/TscynPPX
If there are many menu items they will drop to a second row.

What exactly do you want to do with the main menu? maybe it is possible with some CSS. More details and a link to the website would be helpful.

Thanks

Hi,

I can’t say about other ticker plugins, we only tested with the plugin that the cryptocurrency demo is using. This one
– https://wordpress.org/plugins/cryptocurrency-price-ticker-widget/
But the plugin has issues in the latest version and it will cause problems until fixed
– https://wordpress.org/support/topic/last-update-broke-my-ticker/
– https://wordpress.org/support/topic/can-you-please-send-1-8-2/

From what I can see the ticker looks alright in your website
– https://www.screencast.com/t/nmVXCaKUHVQf
What exactly is wrong with it?

Thanks

Hi,

Please see this topic – https://forum.tagdiv.com/topic/tagdiv-composer-doesnt-have-a-scroll-bar-after-the-update/

Hi,

So you want to load a javascript in the cloud single template, maybe try and enter the javascript in the template code
– https://www.screencast.com/t/wBqEPRtk
– https://www.screencast.com/t/ZoBCMszs
Try placing it at the end or beginning. It could cause problems with the template, make a backup of the template code in case something goes wrong.

Thanks

@bonnsusport From what I can see currently the website provides a 500 error
– https://www.screencast.com/t/4lBSw4Yoe

The most important things to check is if there are sufficient resources
– https://forum.tagdiv.com/requirements-for-newspaper/
Check if there is enough WP memory, for most users a value of 256M is enough.

Maybe re-install the theme in case something went wrong during the update. The most recommended and reliable method is by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/

If you still cannot login after the update, disable all plugins by FTP
– https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
Check if the website works. Delete the theme plugins and reinstall them from the package.

The theme is compatible with PHP versions up to 7.2, 7.1 would be a good version to use.

Let us know what you find.
Thanks

Hi,

Try a code like this – https://www.screencast.com/t/jwhr3psw

@media (max-width: 767px){
.td-header-top-menu-full,
.td-header-sp-top-menu {
display: block!important;
text-align:center ;
}
.menu-top-container {
margin-right: 0;
}}

I could modify it if needed, let me know. Enter it in Theme panel->Custom code->CSS section.

Thanks

Hi,

The theme does not have any URL settings or can it control how the URL structure looks. If you use a translation plugin please check it’s settings for the URL if it has such settings.

Thanks

Hi,

@Gonzalo That is an old solution, the theme code has changed over the years. What exactly do you want to do with the ads? Maybe there are other solutions.

Thanks

Hi,

If you use the optional mobile theme plugin, the mobile version will be different
– https://forum.tagdiv.com/the-mobile-theme/
This plugin is not necessary, if you deactivate it the same content you have on desktop will be displayed on mobile. So you can deactivate and there will be no problem.

Thanks

Hi,

Glad you solved the ad issue.

The modifications were made in the plugin for the social counter. The whole functionality in case of Facebook was modified, now it only requires an ID and no other information.
Maybe try to replace the Facebook case in the social counter plugin you have, with the one from the latest plugin
– https://www.screencast.com/t/F53GkXmoWd6
But maybe there were modifications in the theme files as well, can’t say for sure what has been modified in order to work.

Hi,

I will mention this to our developer team and they will take a look, we will take action if needed. Usually these are false positives however.

Thanks

Hi,

Try the suggestion from this topic, then check if it solves the problem
– https://forum.tagdiv.com/topic/gray-page-tagdiv/

In case there is still a problem, please send us an email at contact@tagdiv.com and provide admin login as well as cPanel or FTP if possible. We will take a look.

Thanks

We could take a look, send us an email at contact@tagdiv.com and provide admin login, as well as cPanel and FTP if possible. Include a link to this topic in the email.

Hi,

1. Jetpack can indeed be resource heavy, if you don’t use it for anything you can deactivate it. This plugin is on our tested plugins list but it is optional to use it, not required. The theme will work just fine without it.

The cloud library plugin is provided by us, it is optional as well. Here you can see what you gain by using it
– https://forum.tagdiv.com/tagdiv-cloud-library-plugin/
If this is not useful to you you can deactivate it, it’s not required.

2. The speedbooster plugin is also optional. it will deactivate itself when it detects plugin that are not part of a predefined list
– https://www.screencast.com/t/t2UPwcLqZaD
This is intended, as the speedbooster can cause problems with other plugins.

Thanks

Hi,

I could take a look if possible. Post a link to the website and I will check it. If that is not possible try a code like this to change the color and hover color

.tdm-sub-footer-email a {
color: white;
}
.tdm-sub-footer-email a:hover {
color: blue;
}

I tested in my case with the multi-purpose sub-footer style, I believe that is what you are using. Let me know.

1. From what I see the Twitter count is outdated too
– https://www.screencast.com/t/vBBhcV6uI7

You could download the latest theme version package from themeforest and install the social counter plugin from there. Test to see if it works.

2. The ads are displaying fine now – https://www.screencast.com/t/255U9DzPl
– https://www.screencast.com/t/Fyl6xJ9wgPGt
If you did something it seems to have worked. I have to say I never encountered something like this before, a connection between a woocommerce shortcode and Adsense ads.

Hi,

I have inspected the website, the main page seems to be empty from the header down. Other sections of the website like category pages and posts work fine.

I would suggest that you check the theme requirements guide. Check if there is enough WP memory and the necessary PHP extensions are available (especially mbstring – https://www.screencast.com/t/YX4mKZmlUPFw )

Also try the suggestion from this topic and add the mentioned code in the htaccess file
– https://forum.tagdiv.com/topic/gray-page-tagdiv/

Let us know the results.
Thanks

Hi,

There seems to be indeed a problem with the footer and sub-footer color picker panel, I will add this on our list and it will be fixed. Thank you for mentioning it and sorry for the inconvenience.

Regarding the email, the address should use the color you set as theme accent in the theme panel. Please check the theme accent color setting and let me know.

Thanks

Hi,

1. Actually Facebook, Twitter and Instagram counts will most likely not work. Due to changes made by most socials on their side, we had to adapt the theme by updating to work with these socials
– https://www.screencast.com/t/ab0TgHLjt
– https://themeforest.net/item/newspaper/5489609 (changelog in the bottom half of the page)
So using older theme versions than 8.7.3 the social counter will not work. There were also various fixes in the theme when WordPress was updated, mentioned in the changelog as well. It would be best to try and keep both WordPress and the theme updates when updates are available.
The theme current version is 9.1. if you should consider to update here is a guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/

2. From what I can see in both those pages the ads provide an error
– https://www.screencast.com/t/WuNXpiFlA6H
You could check some topics I found online about this (there may be others), could be helpful
– https://productforums.google.com/forum/#!msg/adsense/g-Ekt68_EXY/U2vEUQcYCAAJ
– https://groups.google.com/forum/#!topic/page-speed-service-discuss/20ujBgsYv4s

Thanks

Hi,

Try to force refresh the mentioned page in the browser (should be Ctrl+Shift+R). If the templates are still not displayed, please send us an email at contact@tagdiv.com and provide admin login as well as cPanel or FTP so we can take a look.

Include a link to this topic in the email.

Thanks

Hi,

That would indicate that there is not enough WP memory available. Please try to increase it as mentioned in the guide or higher if possible (maybe contact your hosting provider and ask about it)
– https://forum.tagdiv.com/requirements-for-newspaper/
For most users a value of 256M would be enough. Using resource heavy plugins may require even higher values for the WP memory.

Thanks

You could hide it with some CSS, enter a code like this in the Advanced CSS code phones section

.td_flex_block_3 .td-next-prev-wrap {
display: none;
}