Hi,

You can send them at contact@tagdiv.com and we will take a look as soon as possible. Include a link to this topic in the email.

Thanks

Hi,

Seems that clicking anywhere in the page content tries to open a modal, that should happen only when clicking on images set like this
– https://www.screencast.com/t/hRTJWclS
In your case when clinking on text it tries to open a modal for some reason. Could be a plugin causing this, or something loaded in the page.
There are also some errors only in that page
– https://www.screencast.com/t/YTpuwOMtk0yz

In this one it does not happen for example
– https://www.bizcatalyst360.com/advertise/

The other issue with the appearing slash characters “/” will be fixed as soon as possible. The quick fix is to make a small addition in a tagDiv composer plugin file here
– https://www.screencast.com/t/puvDjsNCSvIS
– https://pastebin.com/RWbR8vGG
Once the modification is made, modify the text elements where it happened and remove the unwanted slashes, they will not appear anymore after that. Sorry for the inconvenience.

Hi,

Maybe it was something you did before this happened. In my tests the slider works same as always. Try to remember if possible. Also try to remove it from the page and place it again, place it in a different new page see if that works.

Try as a test to import a new demo slider, check if the same happens with that one as well
– https://forum.tagdiv.com/import-revolution-sliders-on-demos/

It could be also a conflict with a code you used in the website or a plugin. Deactivate all the plugins as a quick test, leave only theme plugins and the slider active. Check if this has any effect.

The theme does have a lazyload for the images, this should work as intended. It is quite sensitive however and may fail in case of conflicts with plugins for example. I see you also use the Jetpack lazy load.

Now the slider images are not base64 format, they appear properly in the slider
– https://www.screencast.com/t/qyN1pl5BM
Maybe Cloudflare is serving images like that, and it seems to cause problems with the slider. I don’t remember seeing something similar before. Can’t say what exactly you should do.

Hi,

So you already tried with no plugins except theme plugins active, plugins are usually the case. There are a couple of other solutions you could try

Does the issue happen for all pages you try to edit with the composer? Be sure to edit only pages that were initially built with it and contain no extra content or content that was not added with the composer.

If that is not the case here, in some similar cases the solutions from these topics worked for various composer problems, you could give them a try if possible
– https://forum.tagdiv.com/topic/gray-page-tagdiv/
– https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/

Let us know what you find.
Thanks

Hi,

The cloud template which you use for a smart list should not contain the post content element, only the smart list element. A discussion about this here
– https://forum.tagdiv.com/topic/smart-list-block-see-the-entire-list/

Disqus doesn’t work currently with cloud templates. This may change in the future however.

Thanks

Hi,

Seems to be hidden by the theme for some reason, can’t say exactly why. A code like this will make it visible
– https://www.screencast.com/t/QuxmqdIBA
I will add this on our list and see why it is set as it currently is. Thank you mentioning it and sorry for the inconvenience.

.woocommerce .page-title {
display: block;
}

This code can be entered in Theme panel->Custom CSS code section.

Thanks

Hi,

Glad you worked it out eventually. The result should have been like in my example. Let us know if you have more questions.

Thanks

So you entered the video in the post content or in the template in the end?

If it is in the post content it will be there regardless of device used to view the website.
Maybe it could be hidden for mobile devices with CSS, on AMP it will not work however, code will not apply.

If you left it in the template you can hide it per device, most elements can be hidden in the CSS tab and selecting the view port you want. Example
– https://www.screencast.com/t/bh1P37dunRC
– https://www.screencast.com/t/FYgsu25P64

If you switch to the standard post format the play icon should not be displayed anymore. If it does, it could be caching or even browser cache. Try to clear both if possible and check again.

When you set a featured video a featured image will be displayed from the video. You can remove that image and set a different one if needed, while keeping the featured video.

If I misunderstand please correct me.

Hi,

No point in adding it, even if it was enabled in the theme code it would only try to display the theme demos images and links to the demo pages.
It wouldn’t have any practical usefulness or add any value to the functionality of the website. Sorry for any inconvenience.

Thanks

Hi,

Let’s try to solve the problems you are having.

Should be exactly the same basically, demo vs installed version. The images might be different only. I tried installing it myself, found no problem.

In your case there seems to be some design missing. The projects page also should look exactly like in the demo.

Did you by any chance edit the demo homepage or edited the projects page with WPBakery page builder? These pages are built with the tagDiv composer and only this should be used to edit them.

Thanks

Hi,

That is quite unusual, the theme panel settings including logos, basically everything you configure in it, are saved in the website database.
If they are resetting by themselves then this could mean there are instabilities with the database causing the settings to be lost.

You could get in touch with the hosting provider as soon as possible so they can take a look at error logs, or try to investigate potential database issues.

Thanks

Hi,

So you want to change the color in the footer for the email link only? You can use some CSS for that.
You could do something like this – https://www.screencast.com/t/2IMXIPzw

.td-footer-wrapper a[href^="mailto"] {
color: yellow;
}

Change the color as you want, then enter it in Theme panel->Custom CSS code section.

Thanks

Hi,

@Dhiren You mean in the top section of the website? That is a row background image applied to a full width row (stretched), you can set that as well if you want.
Rows can have background images, colors or YouTube videos.

Hi,

@Watashi10 You could use some CSS for that, the theme panel will allow a color to be set as background, but not a gradient.
There are quite a few gradient generators if you want to use one, for example
– http://www.colorzilla.com/gradient-editor/

Apply it like this – https://www.screencast.com/t/S5Xk15t0gotE

.td-header-main-menu {
your code here
}

More about gradients here – https://www.w3schools.com/css/css3_gradients.asp

Also a guide for the browser inspector tool here
– https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thanks

There would be no functionality errors there. That validator finds errors in everything it seems. Here it seems to say that line-breaks in the code are errors
– https://www.screencast.com/t/d9PvoL7I

Maybe you should not worry about that test, it is to strict. It finds errors anywhere
– https://blog.codinghorror.com/html-validation-does-it-matter/

Hi,

Only the post loop element will have numbered pagination
– https://www.screencast.com/t/O287dsTSm4X4
This can be used in pages now as well. Blocks do not have numbered pagination.

Hi,

It could be caching, most caching plugins will not serve a cached version for logged in users, others will see pages from the cache.
The cache should be cleared when you make modifications or publish a post, may depend on the settings however.
Try to clear all caches, provided by plugin, by the server/hosting, clear browser cache as well or force refresh the page (for most browsers is Ctrl+Shift+R). Check what happens after doing this.

Hi,

With the cloud templates it will be possible. Import a cloud template or create a new one, then place the newsletter element in it
– https://forum.tagdiv.com/tagdiv-cloud-library-plugin/

The newsletter widget can only be placed with the tagDiv composer. This widget will simply add some style to the form. However most forms have design of their own, so they can be entered in simple text elements as well.

Hi,

Please check this element here – https://www.screencast.com/t/OLErsu1Ck
Edit the page in the composer and click on that element, check in the CSS background settings. Click on remove background image and save the page
– https://www.screencast.com/t/sfk5dJODzQR2
Then check if the problem is fixed.

Hi,

Also be sure to read the theme requirements guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/

500 errors could be caused by insufficient WP-memory. Your hosting provider should be able to increase it along the other mentioned parameters, if needed.

Hi,

I could investigate, please provide some more exact details about this problem so I can try to recreate it.

Hi,

Seems the ul and ol are set to have no style – https://www.screencast.com/t/15MyiigsTy
Can’t say exactly where this is coming from, doesn’t seem to come from the theme. You could re-add the style to the ul like this
– https://www.screencast.com/t/bdRmOEPh

ul {
list-style: disc;
}

I tried exactly as you, a text block in the tabs element, with a list, seems to display the list style
– https://www.screencast.com/t/9BLbejp2Gc

Hi,

Does it work for other websites? The theme will not interfere with the browser functionality.
Maybe it’s a problem with your browser, could be browser extensions. Start it up in incognito mode (this will disable extensions) and test
– http://googlesystem.blogspot.com/2010/02/google-chrome-safe-mode.html

Thanks

The theme can be used with WPBakery, no problem about that. We will still provide this page builder in the theme package. Updates for it will be included along theme updates (when available).

Currently the latest version of WPBakery is included in the theme package, version 5.5.2.

For users who purchase the plugin we recommend that they don’t update the plugin until we get a chance to test the new version with the theme, then we will include it in the package
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/