Hi,

Indeed there is a 404 error on the admin ajax file, when the website is loaded
– https://www.screencast.com/t/bQBgFOIeBwF
And another 404 when the pagination is used
– https://www.screencast.com/t/GVGqNa8Xuy6B
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.

You should also check that the system status and make sure that it’s set properly, you can check this in system status section within theme’s panel
– https://forum.tagdiv.com/system-status-parameters-guide/
Let us know the results.

Hi,

That would only be possible by making modifications to the post template files. This would be a similar topic to move the comments section which by default is displayed at the bottom of the post page
– https://forum.tagdiv.com/topic/move-comment-section-to-below-post-and-over-all-comments/

Hi,

We could take a look at this issue, please provide a link to your website so we can inspect it.

Thanks

Hi,

That code will work, if you have h2 and h4 in the text with title element with that code you can change the color of the font and also font-weight
– https://www.screencast.com/t/0cQgnrls88

.td_block_text_with_title h4 {
color: yellow;
font-weight: 100;
}
.td_block_text_with_title h2 {
color: blue;
font-weight: 100;
}

Please check if this thumbnail size is enabled in the theme panel
– https://www.screencast.com/t/KNkZbKRBh
If it is not, enable it and regenerate the thumbnails
– https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

I believe there were similar cases when an incompatible PHP version was used by the server, in combination with the theme. I see you are using theme version 8.5.1 that supports PHP versions up to 7.1
You could check the PHP you are using in the theme system status
– https://www.screencast.com/t/xpjl4lKha
If needed ask your hosting provider to use a lower PHP version if possible.
Support for higher versions of PHP (7.2) was provided in update 8.7.

Let us know the results of the investigation.

Hi,

The page seems to not exist on desktop as well from what I can see
– https://www.screencast.com/t/tiV2rdKhDQ
If you created and published the page there would be no problem displaying it on desktop and mobile.

Thanks

@Ginfox Maybe Atelier Shen can help you with more on the matter if related to his solution. I would have nothing to add unfortunately, we have not made any tests with a different caching system up to this point.

Hi,

Tried that as well – https://www.screencast.com/t/4Xm6KCwWDF
For me the homepage is loaded on the right of the customize sidebar
– https://www.screencast.com/t/kQoEKJbde

If that is not happening for you, then that would mean there is a problem. If you are using an older version of the theme and latest WordPress there could be issues. There were changes in WordPress and theme updates were released to fix various issues. You could consider updating the theme and theme plugins to the latest version if that is the case
– https://forum.tagdiv.com/how-to-update-the-theme-2/

@Talent10 I see the images appear in the Instagram widget, but they are not the latest ones. Please try as mentioned and if you have a form of caching clear (delete) the cache. Also I see you might be using Cloudflare, purge files in Cloudflare as well
– https://support.cloudflare.com/hc/en-us/articles/200169246-How-do-I-purge-my-cache-

Hi,

That would be the more articles box, these would be all the settings it has at the moment
– https://forum.tagdiv.com/more-articles-box/
It can only be configured in general, not by specific posts.

Thanks

@fametaxi That would be not related to your case, the theme used here is an older version (7.3), also there seem to be some javascript conflicts that could cause the issue
– https://www.screencast.com/t/eI0CUmgmc
Those conflicts could be caused by plugins, code entered in the theme panel, theme files or child theme.

Hi,

I don’t believe there are any plans to provide compatibility with other page-builders. The main page builder in the theme is the tagDiv composer, this will be further integrated with the theme and will receive many more options.

I cannot say much, but in a coming major theme update there will be consistent changes to how the post templates can be used, among many other new features. I also cannot provide a time estimate for this update unfortunately.

Thanks

Sorry, wrong file in the screenshot, this would be the right file
– https://www.screencast.com/t/d2TK6WJEVemQ
Then all of the containers will be the color you set there, but note that the demo contains other customization, so for example if you would change the color to white some elements will not be visible.
This demo was created to be black, if you require a different design you could consider using a different demo
– https://demo.tagdiv.com/select_demo/select_demo_newspaper

We could take a look, send us an email at contact@tagdiv.com and provide admin login information, as well as FTP and cPanel access if possible. Check the theme system status before
– https://forum.tagdiv.com/system-status-parameters-guide/
And deactivate all non theme plugins to exclude possible conflicts. Include a link to this topic in the email.

The flex block has at the moment 3 image sizes you can choose from and use inside the block, the setting is here
– https://www.screencast.com/t/pmBDm0DzlJg4
The smallest image size that can be used for the flex block would be small (696px). Use the smaller size to reduce the size of the images. More image sizes may be added in the future.

Hi,

It should not be different, the default page template should be selected when adding a new page
– https://www.screencast.com/t/AcNB4bRv
If needed a different page template can be selected by choice. That would the functionality regarding the page templates.

Thanks

Hi,

Maybe that will be possible with some CSS. Please provide a link to your website and detailed information about what space you need removed. I will try to give you a solution. Some screenshots with comments will also be helpful if possible, in addition to the website link.

Thanks

HI,

The theme has predefined ad spots throughout the website, but there are no options for pop-up ads. That could be done with a plugin if required for you. Search online for pup-up ad plugins or implementations for WordPress and try a few.

Thanks

Hi,

A specific template or element for tables does not exist in the theme, but I believe there are HTML table generators online that you can use to easily create tables. Then insert them where needed.

Thanks

Hi,

We do not provide a robots file with the theme. That would have to be created/configured by the users. You could check online guides and tutorials in the matter
– https://yoast.com/wordpress-robots-txt-example/
– http://www.wpbeginner.com/wp-tutorials/how-to-optimize-your-wordpress-robots-txt-for-seo/
– https://torquemag.io/2015/04/wordpress-robots-txt-seo/
– https://www.bloggertracks.com/easily-edit-robots-txt-seo/

Thanks

Hi,

The post exclude option should not be affected by anything, once as admin you exclude that post from the grid it should never be displayed anymore in that grid. Maybe a plugin is interfering with this function.

Please try as a first quick step to deactivate all plugins except theme plugins and check if this has any effect in the matter.

If there is still an issue please send us an email at contact@tagdiv.com and provide admin login information so we can investigate. Also include a link to this topic in the email.

Thanks

Hi,

Visual composer is not enabled for posts in our theme because it is not recommended to use it on posts, only on pages
– https://forum.tagdiv.com/how-to-use-visual-composer/
It could be enabled to be used on posts if this is absolutely required for you, in the plugin settings
– https://www.screencast.com/t/MjQXwAwxllU

The bundled version of Visual composer provided in the theme package does not require activation, please ignore the activation messages
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

That is an unusual issue you are having, so in the backend the post content is not visible despite the post having content. You could try as a first step to deactivate all plugins except theme plugins, check if this has any effect. Also take a look at the theme system status
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the allocated resources if needed. Let us know the results.

Thanks

Hi,

The setting for that is in the block settings section, in the theme panel
– https://www.screencast.com/t/udoS36HWD

Thanks

Hi,

You could follow the steps described in these guide, try the mentioned solutions
– https://docs.presscustomizr.com/article/229-fixing-errors-when-uploading-images-in-wordpress
– http://www.wpbeginner.com/wp-tutorials/how-to-fix-image-upload-issue-in-wordpress/

Thanks