Hi,

That is not possible with a setting, the thumbnail will always direct to the post page by default, that cannot be disabled.

It could be done with some CSS, do you want this for the whole website, meaning all the modules everywhere? Or just for a specific page, block, grid, module etc. Let me know, also please provide a link to the website.

Thank you!

Hi,

Facebook should work fine in the counter, Instagram may not however. Please provide a link to the website, where the counter is displayed. I will check.
For Instagram you can use the fixed count if possible https://prnt.sc/ucvjnt in case it does not display a follower count.

Thank you!

Hi,

From what I can see the website is using the latest theme version at the moment, it seems to look correctly https://prnt.sc/ucvh4n
Did something happen after you updated the theme? If you cannot log in the website, these would be some suggestions https://www.fixrunner.com/cannot-login-wordpress-admin-area/

Thank you!

Hi,

Empty rows can be deleted in a few ways:
Click on the row icon and Drag and drop in the right corner https://prnt.sc/ucv8ln -> https://prnt.sc/ucv8t6
Click on the row icon and press delete on the keyboard.
Right click on the row icon and select delete https://prnt.sc/ucv9pd

Regarding the content, are you referring to text elements? https://prnt.sc/ucva9t Please mention the photo that you saw so I can see what element it refers to. If it’s in the composer you can use it. Let me know.

Thank you!

Hi,

It may have been something temporary, please check again. In case it is still not working, please check the value of the wp-memory, it can be seen in the system status panel https://prnt.sc/ucv6pv
If needed increase that as mentioned in the guide https://tagdiv.com/newspaper-theme-requirements/ then check again. Increase all the other parameters as well if they are lower then the recommendation.

Thank you!

Hi,

Are you maybe using the mobile theme plugin? That would explain if the content from desktop is not displayed on mobile. Is the slider inside a page? It can be displayed in a mobile page if that is what you want by entering its shortcode in the mobile editor for the desired page, for example
– https://www.screencast.com/t/VgOkSnGNH
– https://www.screencast.com/t/wl4DV430wn
– https://www.screencast.com/t/nYOxP1ac033

Maybe the issue is like this:

The super cache actually displays the mobile theme, and you are seeing the mobile theme version https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/

The rocket plugin does not display the mobile theme, so the same content from desktop will be used on mobile.

Let me know.

Thank you!

Hi,

Are there any errors when accessing the cloud library? All that would be required is to install the cloud plugin https://forum.tagdiv.com/tagdiv-cloud-library-plugin/ But there could be various issues in some cases. Please mention what is happening exactly.

About the WPBakery plugin, what do you mean exactly? The plugin is provided in the theme package https://forum.tagdiv.com/how-to-use-visual-composer/ We recommend the composer if possible, but if WPBakery is required for your website, you can install it and use it.

Thank you!

Hi,

That seems to be the same, there is a margin there.
After switching to the tablet viewports https://prnt.sc/ucurn8 click on any element from the header, like the menu for example https://prnt.sc/ucush2 then click on the zone. Check in the zone settings in the CSS tab if there is a margin bottom there. Do the same for both tablet viewports.

If there is a problem, I will take a closer look at it. You can send us an email at contact@tagdiv.com and provide admin login. Include a link to this topic in the email. Let me know.

Thank you!

Hi,

You could try a database clean, for example like this https://www.fixrunner.com/how-to-easily-clean-up-your-wordpress-database/ That should get rid of the data that is not needed anymore or that remained from various plugins maybe. Make a backup before doing it however.

Thank you!

Hi,

That could happen, the mobile theme is sensitive to caching. Did this happen only after enabling the CDN? If you clear the CDN cache does it solve the issue? https://support.stackpath.com/hc/en-us/articles/360001134763-How-To-Purge-files-from-the-StackPath-CDN

Maybe something like this would work but I can’t say for sure https://support.stackpath.com/hc/en-us/articles/360036571212-CDN-Settings-Dynamic-caching-by-header

Are you using a caching plugin besides the CDN?

Thank you!

Hi,

This button https://prnt.sc/ucu9zj will appear when viewing a post/category/tag etc page, not the template itself. From the screenshot I believe you are viewing a post template. Please view a post page and the button should be there.

Thank you!

Hi,

For a cloud post template the ad code must be entered in the template itself, in the single post content element https://prnt.sc/ucu56v
If that is what you did and it is not displayed, I could take a look.

At the moment from what I can see by checking a post from your website, there is no ad entered in the post content https://prnt.sc/ucu5zv
If you are using other cloud pot templates and entered the ads in them, please provide a link to a post that uses those post templates.

Thank you!

Hi,

@mcoli Have you tried what is suggested above? If you did and it is still not working, please send us an email at contact@tagdiv.com and provide a link to the website, and admin login. Include a link to this topic in the email. We will take a closer look at the issue, as soon as possible. Sorry for the inconvenience.

Thank you!

Hi,

Most multilingual websites are made with plugins, these will allow you to create the content in multiple languages, and through a language switcher the language can be changed. Depending on what exactly you would like to translate and how, there may be other ways.

At the moment the cloud template can be exported by copying the code from each, for example https://prnt.sc/uctwdf -> https://prnt.sc/uctwk6 into a cloud template of the same type on the other website, in my example a header template.
You can use the blank templates https://prnt.sc/uctxat Replace the code from the blank template with the code you copied from the template you want to import https://prnt.sc/uctxpq

Maybe an option to export/import them will be added in the future, remains to be seen.

Thank you!

Hi,

So that is the code that actually displays the ads? What kind of ads are you using exactly that have to be entered in the theme files directly in order to be displayed?

The theme provides ad spots and ad boxes for displaying ads https://prnt.sc/uctomi https://forum.tagdiv.com/custom-ad-spots/ No need to enter them in the theme files and loose them after a theme update.

So depending on the header and footer template you use, ads can be displayed in them, without having to enter the actual ad code in the header and footer theme files.

If you use predefined header/footer templates enter the ads in the theme panel ads panel. If you use cloud templates, enter the ad codes in ad boxes, inside the templates
– https://forum.tagdiv.com/header-styles/
– https://forum.tagdiv.com/footer-templates/

Let me know if you need help. I tried to view the website, it seems to be offline at the moment from what I can see https://prnt.sc/uctrdr

Thank you!

Hi,

That is the whole error message? I would suggest to begin by checking the requirements guide https://tagdiv.com/newspaper-theme-requirements/
Increase the wp-memory if needed and the other parameters mentioned in the guide.

Also note the code at the bottom, enter it in the htaccess file https://prnt.sc/uctmex Then check if the issue is solved.

Thank you!

Hi,

The composer can be used per page, and per cloud template. So with it you can edit pages and cloud templates, one at a time, not all at once https://tagdiv.com/tagdiv-composer-page-builder-basics/

What exactly would you like to do? Please mention as many details as possible about it. I will try to help.

Thank you!

Hi,

I believe I have replied in one of the other topics you have created. No need to create multiple topics with the same issue. Also please note the support schedule https://prnt.sc/uctisr
Sorry for the inconvenience.

Thank you!

Hi,

In order for the cloud post template to display the post subtitle https://prnt.sc/uctgss it must contain the post subtitle element https://prnt.sc/uctgex Please add that element in the post template with the composer.
Not all the demo cloud post templates have it by default, but it can be added if needed.

Thank you!

Hi,

Does that happen after using the codes from above? Or when does that happen exactly? All blocks and grids have responsive design by default, making modifications to them could cause problems.
Each block and grid (except flex blocks) will use a thumbnail specially created for it, so they will all be the same.
How can I see that issue happening exactly? So I can try and find what causes it.

Thank you!

Hi,

Are you using the mobile theme? There is a setting specially created to enable/disable the sign in / join https://prnt.sc/ucsr5r

If you are not using the mobile theme, the general option should work https://prnt.sc/ucss8r

Is there a problem with these settings when you use them? There would be no need to use CSS if there are settings for it.

Thank you!

Hi,

How are you embedding the post in the post content exactly?

I tried it by simply pasting the link to the respective post in the post content https://prnt.sc/ucspz4 -> https://prnt.sc/ucsq7e
Seems to work fine. Are you doing it differently?

Thank you!

Hi,

The Newsmag theme doesn’t have such filters. Are you referring to Newspaper? Newspaper has an option for blocks to filter them by current category, but not by current tag. Maybe that will be added in the future, I can’t say for sure.

If you are using a tag cloud template, you can use the loop elements to automatically display the posts by the current tag, in the tag pages https://prnt.sc/ucsoqh

Thank you!

Hi,

Yes we can. Please send us an email at contact@tagdiv.com and provide a link to the website, admin login and the purchase code. We will try to activate the theme. Let us know.

Thank you!

Hi,

Does the post display correctly once you publish it? Could be something wrong just with the preview, if it displays fine when published. I made a quick test on my end with the latest theme and latest WordPress, the preview seems to work properly.

We could take a look at the issue that is happening for you, please send us an email at contact@tagdiv.com and provide admin login so we can preview a post to see what happens exactly. Include a link to this topic in the email.

Thank you!