There are known issues with the latest theme version. These issues are not general, they only happen in some specific cases. We are trying to identify these circumstances and make changes in the theme. A theme update will soon follow, hopefully at the beginning or as late as the middle of the next week.

If you are using 8.6 please use that until we release the new update. We are very sorry for any inconvenience caused for you. Thank you for understanding.

Hi,

WordPress by default does not allow the upload of svg files, there is a solution provided in this topic
– https://forum.tagdiv.com/topic/svg-logo-not-visible/
So you could upload them and try to use them where you want.

Thanks

Hi,

Do not hesitate to let us know if you are experiencing issues. The composer should work at any moment. Usually that issue is caused by insufficient resources, please check the theme system status
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the allocated resources if needed. Then check if the issue is solved. Let us know.

Thanks

Hi,

No need to enable it, simply open it and start entering code
– https://www.screencast.com/t/vJyZfphkfEN
If you cannot actually write in that field, then there is a problem. I would suggest to try as a first step to deactivate all plugins except theme plugins and clear all caching. Then test to see if this solves the issue.

Thanks

Hi,

In almost all cases the sliding issue was caused by the rocket loader feature of Cloudflare. This is recommended to be disabled, because it may affect the theme functionality
– https://forum.tagdiv.com/cloudflare-cdn/
You could try disabling this in the Cloudflare settings and clear all caching after doing this. The issue should not be happening anymore.

Thanks

Hi,

As a first mention, please note that the tagDiv composer is not a copy of Visual composer. So not elements available in Visual composer are present in the tagDiv composer, or the other way around. We have added multiple new elements and options in the tagDiv composer (also the multi-purpose plugin) and we will continue to do so. There will be a considerable amount of functionality added to our page builder.

Indeed a gallery element is not available at the moment, there are only image elements
– https://www.screencast.com/t/lLDrEHXEl
A specific gallery element might be added in the future.

Switching between builders is highly not recommended, there will be issues. Choose a composer and use only that one.

You could use the column text element, text can be styled and entered thorough the WordPress editor
– https://www.screencast.com/t/Heteu27tu

Thanks

Hi,

That would indicate a caching issue. Maybe you have a caching plugin installed or caching service provided by the hosting. Usually the cache would automatically clear itself when changes are made to the website, in order to serve fresh content. Check if you have a form of caching active, and see the settings that it provides.

Thanks

Hi,

The menu items do not lead anywhere on desktop as well
– https://www.screencast.com/t/w0oSCYodGO
That happens if you did not add those menu items as categories. Please edit the menu and re-add the menu items as categories
– https://www.screencast.com/t/Cz0tWtc4Vtx
Then the menu item will direct to the category page when clicked.

Thank you!

I could not say why that is appearing twice on the page. Check the plugin settings. Maybe it is trying to display a top and bottom sharing, but these are both displayed at the bottom.

Hi,

You can set custom excerpts for the posts you want, when editing the post
– https://www.screencast.com/t/WcdCVwNZD3U6
An option like that is not available. Only the length and type can be changed, not the starting point of the excerpt. I could not say how something like that would be possible.

Thanks

Hi,

Not all plugins are compatible with the theme. If you are absolutely sure that plugin is causing issues, then maybe try other plugins that have the same capabilities and make tests. We have not tested that plugin, I could not say why it is happening or what a solution would be.

Thank you!

Hi,

The theme will store the page views in this field in the database
– https://www.screencast.com/t/XNF8uKU1XeQ
But I could not say how you could import the previous views. There could be solutions online for importing elements in the database.

The view count for each post can be modified in this field if needed
– https://www.screencast.com/t/1m9hs8Gftn8j

Hi,

@jacobevansj Check the theme system status, maybe insufficient resources are causing the issue
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the parameters mentioned in the guide if necessary. Let us know if there is still a problem.

Eu am inspectat site-ul, nu vad problema cu acel slide. Site-ul este foarte rapid, pentru mine paginile se incarca aproape instant.

Acea implentare pentru AMP facebook comments nu este dispaonibila in tagDiv AMP plugin, la momentul acesta. Plugin-ul este doar la inceput, pe parcurs vom adauga mult mai multe optiuni sugerate sau considerate necesare. Acestea trebuie testate temeinic, nu e ceva relativ usor. Paginile de AMP nu vor fi validate daca sunt detectate erori sau customizari facute fara testare.

Hi,

All the demos are created with the tagDiv composer, this is the main page builder in the theme at the moment. WPBakery page builder will still be provided in the theme package.

1. It is recommended to choose a page builder and use only that one, to avoid possible issues. Note that the tagDiv composer has already received many options and features and many more will come. There are plans to implement a considerable amount of functionality in the composer.

2/3/4. You can disable the WPBakery page builder, it is not a required plugin.

Thanks

You can send us an email at contact@tagdiv.com and provide admin access, also FTP access. We will take a look. Also include a link to this topic in the email.

Thank you for posting this solution, it may be helpful to other users with similar issues.

Hi,

Indeed that setting is only for desktop, on mobile you could only remove it with CSS if needed
– https://www.screencast.com/t/64xok4pWhdv

.header-search-wrap {
display:none;
}

This code can be entered in Theme panel->Advanced CSS phones section when not using the mobile theme. If the mobile theme is used this is the code
– https://www.screencast.com/t/ORVGCy6377K

.td-search-icon {
display:none;
}

This can be entered in The Mobile theme Custom code section in then theme panel.

Thanks

Hi,

I believe you have installed the News Magazine demo
– https://demo.tagdiv.com/newspaper_magazine/
This demo has a condition in the custom design, the block titles are set to transparent and also the left padding is removed. This condition overrides the colors you are setting in the composer. It could be removed if needed, remove this code from the demo stylsesheet
– https://www.screencast.com/t/nZPSdF2Jn
The result will be like this
– https://www.screencast.com/t/yrXFDlli

Thanks

Hi,

That is the Related articles/More from author section, it will be displayed below the posts when enabled in the theme panel. It also has some settings
– https://forum.tagdiv.com/more-articles-box/
A setting to remove either the Related articles or More from author tabs is not available if that is what you are trying to do. There are solutions with modifications in the code. Removing either one from the code can be done in this file if this is required for you
– https://www.screencast.com/t/smUPibCf

Thanks

Hi,

That menu is custom made, it is not available in the actual theme. It is meant for presentation purposes only. You can create different types of mega-menus and page menus
– https://forum.tagdiv.com/mega-menu/
– https://forum.tagdiv.com/page-menu/
– https://forum.tagdiv.com/main-menu/
Simple default drop-down menus are also possible.

Thanks

You could try to do that, you will have to add that link parameter to the module article title
– https://www.screencast.com/t/0DPWaMDu
And the module thumbnail (same file) – https://www.screencast.com/t/FGcGLdaMa

For me the ads are loading on mobile, see here
– https://www.screencast.com/t/TqUg6dPl2Qnx
– https://www.screencast.com/t/22ibc1PsPk
– https://www.screencast.com/t/A75HZqWrymC

Hi,

The slide does not have any settings to increase it’s width and height values. It is a complex element, the height is calculated automatically. You can use the revolution slider, there are some demo sliders provided in the theme package. All the ones in these demos are included
– https://demo.tagdiv.com/newspaper_blog_baby/
– https://demo.tagdiv.com/newspaper_blog_cars/
– https://demo.tagdiv.com/newspaper_politics/
– https://demo.tagdiv.com/newspaper_blog_travel/
– https://demo.tagdiv.com/newspaper_book_club/
– https://demo.tagdiv.com/newspaper_wedding/
The revolution slider has a post limit as well
– https://www.screencast.com/t/jhgrAXnyg

Thanks

Indeed the images are not displaying on mobile. Usually in similar cases this issue was caused by plugin conflicts. If it is possible try to go into the plugins section and deactivate all plugins, leave only theme plugins active. Check if this has any effect.

These conflicts cause the lazyload theme feature to not function properly, try as well to deactivate it from the theme panel
– https://www.screencast.com/t/MvVuLftyD6