If you use the Jetpack sorting, note that no other settings in the filter tab will work. So the IDs you entered there will have no effect. The Jetpack plugin will handle the sorting when that setting is selected, not the theme
– https://www.screencast.com/t/SwpKygzz

Hi,

I have inspected the website, at the moment everything seems to work properly
1. The menu is present – https://www.screencast.com/t/sL8Pt9hvKC
– https://www.screencast.com/t/En0ueYpFn0

2. That cannot be done, it will lead to a 404 page if you do so, that URL does not exist. The “#” is a link placeholder with properties used by the theme for the mobile menu and search icons.

3. I believe that is the footer, there are options to set a background color in the theme panel
– https://www.screencast.com/t/sR0Dllwf
The footer can be disabled in the theme panel for desktop. It will not be displayed on mobile as well.

4. I could give you a code to remove the footer on mobile while displaying it on desktop, if that is what you want. Something like this code entered in Theme panel->Custom code->Advanced CSS in the phones section

.td-footer-wrapper {
display: none;
}

Please let me know if I misunderstood something or you have more questions.

Thanks

Please provide a link to your website if possible,, so we can inspect it.

Hi,

It could be a combination of colors set in the theme panel here
– https://www.screencast.com/t/oNH8NyEHj
Try changing the colors found there.

Thanks

The files contained inside the provided child theme are the same, the files you modified or code entered in your child theme may not be the same or work properly anymore. Update the main theme and check if the child theme customization still works by activating it. If there are problems the child theme modifications will have to be adjusted for the new main theme version.

Some files are subject to change in each update, if you have modified those files in the child theme, the modifications might need to be redone, or they might not. Make tests and check. An important note, do not change the child theme name, there will be issues.

Thanks

Hi,

Please provide a link to your website where this is happening, I tried embedding an Instagram link in a post content and there is no problem
– https://www.screencast.com/t/SzWXy4ABotb
– https://www.screencast.com/t/ttgnA1s43kM
– https://www.screencast.com/t/a69pxerBo

Thanks

Hi,

First please check the theme system status parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
Then deactivate all other plugins except theme plugins and test again to see if the error message is still displayed when using the composer.
If it is, send us an email at contact@tagdiv.com and provide admin login information and FTP access, we will investigate further. Also include a link to this topic in the email.

Thanks

Hi,

From what I see the website has quite a nice score on gtmetrix
– https://www.screencast.com/t/FEsb7cIm
Seems there is no more need for image optimization, the website is very fast as I browsed it. Please correct me if I misunderstand something.

Thanks

Please clear browser cache as well. For me the page looks like this now
– https://www.screencast.com/t/hKANUwyt

Hi,

Each module has a predefined thumbnail size, this cannot be changed. The thumbnails that the theme creates are cropped center top, that is considered the best overall method in the matter
– https://forum.tagdiv.com/featured-image/
The resulting thumbnails are also affected by image aspect ratio
– https://forum.tagdiv.com/thumbnails-vs-featured-image-size/
So the same image can produce different results depending on the module used to display it. You could use other modules/blocks which features a taller thumbnail, check the results with that.
See all the grid types here
– https://demo.tagdiv.com/newspaper/big-grid-1/
– https://demo.tagdiv.com/newspaper/full-big-grid-1/

Thanks

Hi,

Social login is not an option of the theme. The theme uses the default WordPress login functionality, so you will have to make modifications to the theme files, if you would like to implement that. Check this similar topic
– https://forum.tagdiv.com/topic/where-i-can-add-a-line-of-custom-php-code-on-the-login-page/
Implementing a social login system might be considered in the future, and made available by default.

Thanks

Hi,

1. You can download the theme once and use it for both installs, there will be no problem. The same package is provided.

2. You should download the full package, this will contain all the plugins (both required and optional) child theme etc
– https://forum.tagdiv.com/whats-included/
The latest theme version is 8.7.1.

The most recommended method of updating is by FTP upload
– https://forum.tagdiv.com/how-to-update-the-theme-2/
After updating check if the tagDiv composer and multi-purpose plugins have been updated automatically. The composer should be version 2.1 and the multi-purpose plugin 2.0
– https://www.screencast.com/t/qUQ9uTJkd

Let us know if you have problems. In the following week there will be a theme update released which will fix some issues that are currently happening for some users.

Thanks

Please contact us by email at contact@tagdiv.com and we will provide the patch you need. Sorry for the misunderstanding.

Hi,

That issue was solved in theme version 8.7.1, there was indeed a problem in 8.7 when the social counter will not appear in Visual composer unless the tagDiv composer was active. However now it is fixed, update the theme and there should be no problem.

Thanks

Hi,

Those sections were removed in the current theme version. There are plans to change the functionality and how widgets are used in the theme, in the coming updates. I could not say exactly what options will be available in the future, but it will be an improvement.

Thank you!

Hi,

There are some quote styles available
– https://demo.tagdiv.com/newspaper/blockquotes-pullquotes/
These are located in the Formats section
– https://www.screencast.com/t/24KVFSWnhWkL
You could style these differently if you want to, with the browser inspector
– https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thanks

Hi,

Please try the manual theme activation
– https://www.screencast.com/t/dVxHLPVRpn
If there is still a problem, please send us an email at contact@tagdiv.com and provide admin login details We will take a look.

Thanks

Well that will surely take a while before they will be indexed. If you made the modifications properly it will be picked up eventually
– https://www.screencast.com/t/507cjvUUo

Hi,

@CulturaEnSerie I see no problem with the Facebook share on your website
– https://www.screencast.com/t/a8cStdo6J
The Yoast SEO plugin will always add the necessary OG data to the head
– https://www.screencast.com/t/PvLCgheTI

@Olya As long as the Yoast plugin is installed and configured there should be no problem
– https://forum.tagdiv.com/facebook-share/
– https://kb.yoast.com/kb/why-doesnt-facebook-display-an-image/
If you are experiencing 403 errors on the website, you could contact the hosting provider. There could be an issue with the server.

Thanks

I see them like this at the moment – https://www.screencast.com/t/m9YbVAp3PgG
If you want different sizes select them by device in the theme panel, and they should be delivered accordingly
– https://www.screencast.com/t/o9esBjsSM
Or maybe consider using a different ad implementation, the Adrotate plugin is recommended by theme users who require more advanced control over the ads.

Hi,

There are some issues with the latest theme version. These issues are not general, they only happen in some specific cases. We are trying to identify these circumstances and make changes in the theme. A theme update will soon follow, hopefully at the beginning or as late as the middle of the next week.

If you updated the theme and theme plugins and there are issues, please consider reverting to theme version 8.6.

If you are using 8.6 please use that until we release the new update. We are very sorry for any inconvenience caused for you.

In some cases there were 500 errors caused by a setting in cpanel
– https://www.screencast.com/t/bTBuIp7590RX
– https://www.siteground.com/tutorials/cpanel/lets-encrypt/#How_to_issue_and_install_a_new_Lets_Encrypt_certificate_yourself
We are working to see why that setting is causing the 500 errors. Sorry again for this inconvenience.

Thank you for understanding.

Hi,

Make sure the theme system status is configured properly
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting to increase the parameters mentioned in then guide if necessary. Test without having other plugins except theme plugins active.

As instructed above, if there is still an issue please send us an email at the address mentioned above and provide the admin login information. We will take a look. Also include a link to this topic in the email.

Thank you!

Hi,

1. In terms of homepage layout there are many possibilities in which you can create it. There are many elements in the tagDiv composer and also added by the multi-purpose plugin, which can be used on pages. So you can begin and build your page in any way you like, with the tagDiv composer.

A thing to note would be that the menu will be displayed in the header of the page, not the sidebar.

2. You could try to make speed optimization by yourself, if you require professional services you could use freelancers/service providers from Envato studio
– https://studio.envato.com/

Thank you!

There is a know issue, please see this topic
– https://forum.tagdiv.com/topic/eta-on-fix-for-td-composeradmin-issue/

In some cases there were 500 errors caused by a setting in cpanel
– https://www.screencast.com/t/bTBuIp7590RX
– https://www.siteground.com/tutorials/cpanel/lets-encrypt/#How_to_issue_and_install_a_new_Lets_Encrypt_certificate_yourself
We are working to see why that setting is causing the 500 errors. Sorry again for this inconvenience.

Hi,

For mobile the recommended logo sizes are mentioned in the same guide provided above
– https://www.screencast.com/t/xKOvH5aMm

Thanks