Hi,

Please check the theme system status parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to make the modifications for you if needed. Then try to set the logo again.

Thanks

Hi,

There is currently an issue that is happening when attempting to login on mobile, we are aware of this problem and we will officially fix it in the next theme update. This will happen as soon as possible. Sorry for any inconvenience caused.

Thanks

Hi,

I believe there are plenty of coming soon/maintenance plugins that you could try. Search online and try choose the one you like. An example here
– http://www.wpbeginner.com/plugins/how-to-put-your-wordpress-site-in-maintenance-mode/

Thanks

Hi,

Please provide some more details about what exactly you would like to remove regarding the featured image, for a more accurate solution.

Thanks

Hi,

The page has to be edited and the videos in playlists modified there. This would be necessary in this case. Or maybe you could not use a video playlist and simply embed the playlist directly
– https://forum.tagdiv.com/topic/youtube-playlist-instead-of-each-video-individually/..

Thanks

Hi,

I could give you a code to make the titles in the footer have the same background color
– https://www.screencast.com/t/euNPTTx7HYk

.td-footer-wrapper div .td_block_template_3 .td-block-title > * {
background-color: #222222;
}

Regarding the ad, make sure the code used is valid, test it in a different ad spot and see if it is displayed
– https://forum.tagdiv.com/using-other-ads-non-adsense-ads/

Thanks

Hi,

The sticky sidebar will work only on a 2/3 + 1/3 row layout, in other layouts it will not work. Create the design based on this if you want to have a sticky sidebar on pages.
Since the latest update elements in rows, columns and rows can also be hidden based on device. Example
– https://www.screencast.com/t/lNfzowwXmU1
– https://www.screencast.com/t/ZsEDXvXZzN

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Hi,

The 500 error would be an internal server error
– http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
Basically the theme requirements are these
– https://forum.tagdiv.com/requirements-for-newspaper/
Additional modifications might be necessary to these WordPress and server parameters (hosting provider can make the changes if needed)
– https://forum.tagdiv.com/system-status-parameters-guide/
The most recomended method of installing a theme would be by FTP
– https://forum.tagdiv.com/install-via-ftp/
Let us know if there still is a problem.

Thanks

Hi,

A code like this will set a border for the top menu container with this result
– https://www.screencast.com/t/f6zTR7AWC

.td-header-style-7 .td-header-top-menu-full .td-header-top-menu {
border-bottom: 1px solid #e0e0e0;
}

If you want it full width this would be the code for that
– https://www.screencast.com/t/O5rUFRGunUcy

.td-header-style-7 .td-header-top-menu-full{
border-bottom: 1px solid #e0e0e0;
}

Thanks

Hi,

I see the issue now, we will make more investigations and fix the issues. Please try to remove the !important tag in these locations, in the theme stylesheet
– https://www.screencast.com/t/Z41iUAA4rrA
– https://www.screencast.com/t/5VkaaZxJIjN
Then check the results in the post pages.

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Hi,

Each block has filtering and sorting available, these settings can be used to display the posts you want in blocks and grids. This is a guide in the matter
– https://forum.tagdiv.com/block-settings-guide/
The demos have custom design, default theme elements may not look the same in a demo. If you installed the Lifestyle demo everything should look exactly as the live demo in terms of design.
If there is a problem please provide a link to your website if possible, or a screenshot of the issue.

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Hi,

We can take a look, but as I mentioned before the theme is not tested in these circumstances unfortunately. Send us an email at contact@tagdiv.com and provide admin login information. Also paste a link to this topic in the email.

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Hi,

That would be the case if there are multiple posts with the same name created. Note that even if the post is in the trash section the same name cannot be used until it is permanently removed
– http://www.wpbeginner.com/beginners-guide/how-to-remove-numbers-from-wordpress-urls/

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Hi,

You can upload the screenshot on a free image hosting service and paste the link to the image here, we will take a look. We have tested the theme and composer with the Safari browser, there should not be any issues.
Try deactivating all browser extensions if there are any, clear the browser cache as well.

Thanks

Hi,

Try entering the plugin shortcode in a text element, like this example with a contact form
– https://www.screencast.com/t/uy67FKyfB
– https://www.screencast.com/t/YLJ1ZCX5mZ5O
– https://www.screencast.com/t/acNJcCob

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Hi,

I have tested the WP User Avatar plugin while having Woocommerce active. I used the same authors box element
– https://www.screencast.com/t/91LC2FWxT
There is no problem in my tests. The user can set an image using User avatar settings
– https://www.screencast.com/t/ktDaVz14frN
And it is displayed regardless of Woocommerce being active
– https://www.screencast.com/t/QeS2ZR3d
That is how I tested, everything seems to work properly.

Thanks

Hi,

If you are referring to the page design, that is built with Visual composer, an older version of the theme is used it seems.
The top part would be a search form set on a row with a background, below that a block 3 followed by multiple single images and text elements.
Please correct me if I misunderstand.

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Hi,

That is unusual, the tagDiv composer is created specially for the theme, compatibility is not an issue between them. If you could provide the login details by email we will take a look.

Thanks

Hi,

If you would like to remove the default search, you could do that by removing it in the theme files entirely
– https://www.screencast.com/t/aLph2hww3gj
At the moment the theme does not have an option to remove the search, it may be available in the future.

Thanks

Hi,

Easiest way to use a plugin that has the functionality you need for the search, maybe try some of these
– http://www.wpbeginner.com/showcase/12-wordpress-search-plugins-to-improve-your-site-search/
There could be code solutions if you would like to try
– https://stackoverflow.com/questions/32958075/how-to-include-authors-users-in-the-results-for-the-native-wordpress-search

Thanks

Hi,

The Yoast plugin does not have any font settings from what I know. The default font values should be normal, this is how the Yoast options look for me
– https://www.screencast.com/t/MLr1V11kTx
Changing the default values would probably require to make modifications in the plugin files (stylesheet).

Thanks

Hi,

The thumbnails will be created from the featured images or videos you set for posts
– https://forum.tagdiv.com/featured-image-or-video/
If none of these are set, the theme will display a default placeholder image for that post.
The theme uses the default WordPress search functionality. I believe there are search plugins that you could try if you want to improve or add more capabilities on the search.

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Hi,

That may happen if both composers are active. Please check the plugins section and deactivate the tagDiv composer. If you are using Visual composer, deactivate the tagDiv composer.
At the moment it will be activated by default when the theme is installed or updated.

Thanks

Hi,

I have inspected the website, it seems there are no sidebars on the post page. Note that the theme has a primary category functionality
– https://forum.tagdiv.com/primary-category/
If a sidebar is not set manually for the post, the theme will try to display the sidebar set for it’s primary category (by default this is the first one alphabetically, from the post categories).
For example this post that does not have a sidebar
– https://soundically.com/2017/12/29/youngface-ft-skales-ororo-audio/
That happens most likely because it’s category does not have a sidebar set
– https://soundically.com/category/music/
Either set a sidebar in the post page, or for the category (Per category settings). That should solve the problem.

Thanks

Hi,

Please provide a link to your website if possible, so we can inspect it. If the image appears on the bottom of posts, it could be placed there by a plugin. Or by modifications to the post template files.

Thanks