Hi,

I have inspected the website, I see the problem as follows. All posts that have this “|” character in the post title have the sharing problem – http://prntscr.com/oczcle
Others that don’t contain the character can be shared correctly
– http://prntscr.com/oczd01
Having that character there will affect the URL.

A while back we identified this issue and made modifications in the theme to solve it. But in the theme version you are using it is not fixed.

If you do not want or can’t update the theme you could add the fix. Edit this file in the theme – http://prntscr.com/oczfk4 and locate the linkedin case in it.
Replace the line of code highlighted there with this one – https://pastebin.com/gUuK5Kdm
So after the modification it should look like this – http://prntscr.com/oczgvc

Clear all caching after doing this, then check to see if the issue is solved. Let me know.

Thanks

Hi,

I made some tests with the mobile horizontal menu, seems that on Android phones the scrolling action builds momentum, while on iOS phones the scrolling stops immediately when the finger is lifted (more like a dragging action).

I can’t provide a solution for this at the moment, but I will however make a note of it for more investigation. Sorry for the inconvenience caused.

Thanks

Hi,

How exactly are you adding categories to custom post types? From what I know that is no possible by default. Maybe with a plugin or through code it is possible to do. But even if the custom post types have categories, they wouldn’t appear in the category pages and theme modules. They will appear in the taxonomy pages.

We are currently working on providing the same child theme functionality as before the 9.7 update when there were major changes. Now the child theme is limited to just the required files, stylesheet and functions.

Thanks

Hi,

Now there is setting to set a custom placeholder for posts that do not have featured image set, in the theme panel – http://prntscr.com/ocyakg

Then all default posts and custom post types that do not have a featured image, will use the image you set there.

Thanks

Hi,

So you would like that when clicking on the images inside the gallery they should direct to the attachment page. Please enter this code in the theme panel custom javascript section – http://prntscr.com/ocy83z

jQuery(document).ready(function ($) {var magnificPopupEnabled = false;$.extend(true, $.magnificPopup.defaults, {disableOn: function() {return false;}});});

Then the images should direct to the attachment page, if you have set this when creating the gallery – http://prntscr.com/ocy8ro

Thanks

Hi,

As a first step you could try the suggestions from this topic
– https://forum.tagdiv.com/topic/invalid-reply-at-server-endpoint-trying-to-get-to-cloud-library/
If there is no need for modifications as the requirements guide suggests, we can take a closer look at it. Send us an email at the address mentioned in the topic. Please also include a link to this topic in the email. Let us know.

Thanks

Hi,

We can take a closer look at it, please send us an email at contact@tagdiv.com and provide admin login so we can recreate the problem, and try to identify why it is happening. We may need cPanel as well to have a look at the overall settings. Please also include a link to this topic in the email.

Let us know.
Thanks

You could remove all the itemprop, itemscope schema attributes from the file mentioned above – http://prntscr.com/ocxkjv
So for example if you want to remove the article and review meta this function should be deleted/commented – http://prntscr.com/ocxpcn -> http://prntscr.com/ocxnaw
-> http://prntscr.com/ocxphq
Then remove all of these – http://prntscr.com/ocxpyv – http://prntscr.com/ocxq8q
Then check in the page source to see if anything remains. Note that Yoast also loads schema, it could be removed like so – https://forum.tagdiv.com/topic/a-value-for-the-logo-field-is-required/

If the Google tester still is not detecting the theme lazyload, but the lazyload is indeed working on your website, I can’t say what could be done about it. There are similar topics online when Google simply won’t detect various lazyload implementations being used and working. Maybe reconsider using a plugin if that is detected correctly.

The booster doesn’t have any other capabilities, besides moving the loading of resources in the footer. There are more advanced plugins for this, that provide settings. It could be however a matter of time before Google sees this correctly.

Our developer team is still investigating the disqus issue. I can’t say when this will fixed, or if the plugin will be officially supported. Remains to be seen. Currently disqus works fine if the comments are not closed, there is an issue when they are closed for specific posts or if enabling comments on pages (seen a few cases). Sorry for the inconvenience.

Hi,

I will add this as a request on our list, it will be considered. Thank you for mentioning it. Let us know if you have more questions.

Hi,

So you want to remove the search icon in mobile and AMP, from what I can see it is removed at the moment.
Mobile – http://prntscr.com/ocxhgq
AMP – http://prntscr.com/ocxhk3
If I misunderstand the problem, please let me know.

Thanks

Removing all the theme structured data can be done only manually, from the code itself. But this will have to be done again after a theme update, when the theme files are replaced.
Currently there is no setting to remove it all at once, but I will add this as a request on our list. An option for enable/disable the theme structured data will be considered.

Regarding the lazy load, the one the theme provides works only on pages at the moment. I tested the live theme demo, seems to say that it passes – http://prntscr.com/ocmmrk

The speed booster will help with render blocking, by moving the resources in the footer. This can be checked in the source of a page from the website. As a note, the booster will not be active if it detects active plugins that are not part of this list
– http://prntscr.com/ocmok4
So for example – http://prntscr.com/ocmp3a
This check could be disabled if needed, like mentioned in this topic
– https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

We have managed to recreate the disqus problem when the comments are closed, on our end. We will try to identify why this happens and what can be done about it. Sorry for this inconvenience.

Hi,

I installed the plugin you mention, to see what happens when using it’s shortcodes. I tried one of the shortcodes it provides here – http://prntscr.com/ocibun
In a column text element – http://prntscr.com/ocic6m
I saved the page and viewed it – http://prntscr.com/ocicmr
Then I edited it with the composer again – http://prntscr.com/ocicwk seems to work fine for me. Are you sure the problem is caused because of the shortcode?

Thanks

Hi,

I don’t quite understand exactly what you mean unfortunately. Some mode details or screenshots if possible would be very helpful.

The theme has the capability to display a login button in the top bar, or anywhere in the page with a dedicated login element in the tagDiv composer
– https://forum.tagdiv.com/login-how-to-enable-user-registration/

Let me know.
Thanks

Hi,

Do you use a child theme maybe? if you update and disable the child theme, does the website display correctly?
There was a modification in the child theme functions file in update 9.7.3
– https://forum.tagdiv.com/topic/site-messed-up-upgrading-from-9-7-2-to-9-7-3/
So if you use an older child theme there may be such problems. Try and make that modification, then check again. Let me know and sorry for the inconvenience.

Thanks

Hi,

That is not possible unfortunately, that demo contains design that was created specially for it to be black. It will always look as it does unless that black design is removed, which will affect the whole website.
Currently there is no way to provide a website visitor an option to change the colors of the website defined in the demo stylesheet, to other colors, and only for that instance. Sorry for the inconvenience. let me know if you have more questions.

Thanks

Hi,

I believe that happens because of caching. Logged users will not be given a cached version of the website, while others will see it cached. What caching are you using? Some caching plugins or settings from them will cause problems for the mobile theme.

We recommend where possible to use the WP super cache – https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
This should work fine with the mobile theme.

Let me know if you have more questions.
Thanks

Hi,

So you mean the featured image thumbnail does not appear in modules/blocks/grids? if there is a featured image set, the theme will display thumbnails created from it
– https://forum.tagdiv.com/featured-image-or-video/
Please provide a link to the website so I can take a look. Or in case I misunderstand the problem you are having, post some more details about it. Let me know.

Thanks

Hi,

1. I checked the website https://www.fossguru.com with Safari, looks fine for me
– http://prntscr.com/och6nb
For me there is no top red bar as in your screenshot. Does it maybe appear only when being logged in?

2/3. I tested the website with the mobile friendly tool – http://prntscr.com/ochew7 everything looks in order now. Those issues are usually detected when the website loads slow, or there is a delay before the CSS loads. Without the CSS, elements are detected as too close together, small text font etc. While actually there is no visual problem accessing the website and browsing it, Google can see it as an issue.

That is why for increased performance on phones we recommend the mobile theme plugin
– https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/
This plugin will receive many more settings and options in coming updates. You can see how it looks and works in this live theme demo which has the plugin active
– https://demo.tagdiv.com/newspaper_local_news/ (check with phone or mobile emulator).

Thanks

Hi,

That plugin has been removed, it will not work anymore with the latest theme version and future updates. There is a new plugin now with an example
– https://forum.tagdiv.com/developer-info/
We will update the documentation as soon as possible.

However I can’t say if there will be any future modifications in this matter, in coming updates. Remains to be seen. We are also working on a way to provide the same capabilities for the child theme as before the previous updates (prior to 9.7).

Thanks

Somehow I missed that question, sorry about that. I see the problem, it is happening because the header menu elements don’t have a visibility priority one over the other. They are the same, regardless of how many are in the page.

I could give you a CSS solution for this, it will make the top header menu element display over the bottom one – http://prntscr.com/ocgpoe

The code can be entered in the theme panel->custom code->CSS section

.td-header-desktop-wrap .tdb_header_menu:nth-child(3) {
z-index: 998!important;
}

Let me know if you have more questions. Either here or create a new topic.

Hi,

Currently the AMP plugin is not added in the exception list of the speed booster plugin. The list looks like this at the moment
– http://prntscr.com/ocg9nd
This should be corrected in the next update.

If there are other plugins active and they are not part of that list, the speed booster will not be active.

If you want it to be active regardless of what plugins are active, try what is suggested in this topic by Bogdan – https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
Then it will be active at all times.

Thanks

Hi,

I see you are using a cloud header template. With these headers you can customize the desktop and the mobile version of the header.

Edit the cloud header template with the composer, and select the mobile viewport
– http://prntscr.com/ocg2r2
Then customize the mobile version of the header as needed.

You can also customize the sticky version of both desktop and mobile header. While editing the template activate the sticky version – http://prntscr.com/ocg3gi
This option will activate the sticky mode in the composer, not actually enable/disable the sticky mode for the website.
If you don’t want a sticky header, remove all the elements from the sticky mode
– http://prntscr.com/ocg3yk

Here is some more information about cloud headers – https://forum.tagdiv.com/header-manager/

Let me know if you have more questions.
Thanks

From what I can see at the moment, you have removed the empty space element, looks fine
– http://prntscr.com/ocfvmo

I could provide a CSS code to better align the ad and give it a margin bottom
– http://prntscr.com/ocfynp
Here it is if you want to use it

.home .td-main-content-wrap .adsbygoogle {
text-align: center;
margin-bottom: 48px;
}

Let me know if you have more questions.

Hi,

There is something you can try as a first step. Please enter the code mentioned at the bottom of this guide, in the htaccess file – http://prntscr.com/ocfsvl
– https://tagdiv.com/newspaper-theme-requirements/
This code has solved similar issues to the one you are having. Also check the rest of the requirements guide and if needed increase the parameters mentioned in it.

If everything is set properly and the problem remains, please send us an email at contact@tagdiv.com and provide admin login, also cPanel will be very helpful. Include a link to this topic in the email.

Let us know.
Thanks

Hi,

Most elements in the tagDiv composer have options to set a background color. In this case the row containing the big grid has a background color set.

So first select the row with the grid inside – http://prntscr.com/ocflg7 in the CSS tab set a background color of your choosing.

Then in the general tab of the row select the stretch row option
– http://prntscr.com/ocflu5

To add some space above the grid, add a padding of 48px to it, it will be similar to the space below the grid – http://prntscr.com/ocfqel

That would be all there is to it. If you have more questions let me know.
Thanks