Hi,

Thant would be the normal behavior without any css to style the page on mobile screens. The theme doesn’t have an option to turn its responsiveness off and this is not an easy task so I suggest you also get someone to helps you with this and also make a backup of your current theme installation.
Sorry for the inconvenience!

Thanks for understanding!

Hi,

I’m not sure how you’ve set this. Please make sure you also get this behavior without any plugins active and this is still happening give us wp-access so we can also check this and send login details via email at contact@tagdiv.com and also provide an URL to this topic or specify your issues details.

Thanks

Hi,

Please make sure that after enabling or disabling this feature you empty all caches and also try this without any plugins active.
Also please consider that this feature, when enabled, it pulls and puts together the top most viewed posts that have been viewed in the last 7 days so it dose not matter if a specific post, added in a block which uses a post sorting of this type, it’s 5 or 6 or 7 years old as long as it has been the most viewed post from last 7 days, so it’s ok if a post that is old it’s added to this list.
Please let me know!

Thanks

Hi,

The error you have encountered usually appears when you are using the modal view and you link the images to the attachment page. You need to have your image to link to media: http://screencast.com/t/9dJcfGM0z

Thanks

Hi,

You have this option on block settings panel which you can try: http://screencast.com/t/tw4p2pd2x but I’m not sure how this will work for you and you will probably need additional customization to this as the theme hasn’t been designed to work with CPT.
I also suggest you also try to find a plugin for this or get someone to help you with if you don’t have any basic php/html/css knowledge.

Thanks for the message!

Hi,

You will need additional customization to the more art box for that. Here is the code for the more art box and the file you can add your code for fb like: http://screencast.com/t/0QIMqAUGpl
I suggest you get someone to help you with if you don’t have any basic php/html/css knowledge as this needs custom work and we cannot offer any custom work at this time.

Thanks for understanding!

Hi,

Use this sections to set the post format to video: http://screencast.com/t/Fizv7z9Gzl and use a YouTube/vimeo video URL.
You can also use the video URL into your posts content to add it to your posts.
Not sure about what space from video playlist you refer too when using just one video, please provide more details and a screenshot would also help.
Also send your site’s URL.

Thanks

Hi,

I have tried to recreate this but haven’t found any issues with this, the forum, mega menu and VC work well together.
I’m not sure how you’ve created the page you use as mega menu for the “brands” item but I suggest you do it like this as I’ve tested it an works just fine:

* create your menus from appearance > menus section: http://screencast.com/t/Q3QLXrdbsY
* set the page like this and chose your menus: http://screencast.com/t/xnvfjxoKVNa
* then sue the page ID an set it as mega menu for your menu item: http://screencast.com/t/s9JmMjMYi9h
result: http://screencast.com/t/zizshNjEp
I have also created a forum and test this as a normal menu item but haven’t had the issue you’ve described: http://screencast.com/t/eWF4oTKfyIly ..so please make sure you do this as I did.

Thanks

Hi,

Please try to disable all of your plugins then empty cache/purge files then check again. If you still have an issues after doing this please give us wp-access so we can also check this and send your wp-admin login details via email at contact@tagdiv.com and also provide an URL to this topic or specify your issues details and also mention what theme you use.

Thanks

Hi,

No. The theme uses different image sizes for on module/blocks/menu.
For old content the image thumbs don’t exist so the original image will be loaded and you need to regenerate thumbnails: https://forum.tagdiv.com/how-to-fix-strange-thumbnails/
I also suggest you empty cache/purge files if you sue any cache plugin or CDN host services.

Thanks

Hi,

You can try altering your code like this: http://screencast.com/t/YB0G2sfEaU

Thanks

Hi,

I’ve checked your site an noticed lots of js errors in your console: http://screencast.com/t/GzsCaOQc
I suggest you disable all plugins (leave just VC active) then make a backup of your current theme installation then re-upload your theme files and use this guide and the FTP method to do it: https://forum.tagdiv.com/how-to-update-the-theme/
Please let me know if you still have issue after doing this and if so please give us wp-access so we can also check this and send your wp-admin login details via email at contact@tagdiv.com and also provide an URL to this topic or specify your issues details.

Thanks

Hi,

We haven’t made any tests using this plugin so unfortunately I can’t help you with this. I suggest you also try to address this matter to plugin support page also.
Sorry for the inconvenience!

Thanks for the message!

Hi,

You can use this solution and import the styling from the js_composer.css file: https://forum.tagdiv.com/topic/buttons/

Thanks

Hi,

Thanks Chris!

@frubun
You can use header styles 3 or 6, upload your logo at the size you want it as it’s set to be displayed and fill the whole containers width(max 1074px).

Thanks

Hi,

Thanks Chris!

@kovachx
You can also try using this topics below and add you logo as a menu item then style it as you like:

* https://forum.tagdiv.com/topic/show-small-logo-on-smart-snap-menu/
* https://forum.tagdiv.com/topic/logo-in-menu/

Thanks

Hi,

Sorry for the delay! Glad you’ve managed to solve other issues.
Unfortunately we don’t work on weekends!
I have checked your site and noticed that now the fb sharer also works now: http://screencast.com/t/ZwrUS8tMSy
Please let me know if you still have this issue and provide the link of a post that still has this issue.
Sorry for the inconvenience!

Thanks

Hi,

You have this option in big slider settings panel which you can try: http://screencast.com/t/wuA0b7xfNA3 but please note the the slider was designed to work with posts and using pages with it could cause issues or may need additional customization.
I also suggest you try top find a plugin for this.

Thanks

Hi,

Thanks Chris!
@Faheem Hafeez I have checked your site using the latest version of opera browser and haven’t found any issues as you’ve described: http://screencast.com/t/BTjKTb4Wg
If this still happens in your case please make sure you check this without plugins(Lave just VC active) empty cache then check again.
For your site’s speed you can use the guides I’ve pasted below and the tagdiv speed booster plugin to do it:

* https://forum.tagdiv.com/how-to-make-the-site-faster/
* https://forum.tagdiv.com/topic/can-i-add-plugins-css-to-footer/#post-6348

You can also follow this topic to find out how others fixed their issues regarding pagespeed: https://forum.tagdiv.com/topic/pagespeed/

Thanks

Hi,

Thanks Chris!

@ankush
Sorry for the delay!
Please also note that our daily support hours is between 8:00 AM – 17:00 PM (GMT+2) from Monday to Friday and we take message one by one starting with the older ones. For some messages we need more time to test and research the issues/requests/reports so we will replay to your massages as soon as we will can.

Thanks for understanding!

Hi,

I have edited the reply above, just follow the mega menu documentation and you should figure this out: https://forum.tagdiv.com/how-to-use-the-megamenu/

Thanks for the message!

Thanks Chris!
Replied here: https://forum.tagdiv.com/topic/mobile-menu-problem-2/#post-35691

Hi,

Use it like this: http://pastebin.com/ipAucJUq here: http://screencast.com/t/jqIIRCQW
Result: http://screencast.com/t/jJ3J60il
I suggest you get someone to help you with if you don’t have any basic php/html/css knowledge as this needs custom work and we cannot offer any custom work at this time.

Thanks for understanding!

Hi,

I’ve checked your site an noticed that bootstrap css is missing and returns and 404 error massage: http://screencast.com/t/bK37ybff
This file represents the css for the grid, that is why your site looks broken.
I suggest you re-copy your theme files and please use this guide and the FTP method: https://forum.tagdiv.com/how-to-update-the-theme/
To use rtl you should localize your WordPress: http://codex.wordpress.org/WordPress_in_Your_Language
Install WordPress in your language then automatically the theme will use the rtl.
Search the forum for suggestion and fixes for the issue you may encounter with this and you should also consider that unfortunately we recently have decided that starting with the next theme update we will not include rtl support within the theme. You can still use the theme as it is but unfortunately you cannot updated it as you will lose the rtl support.

Sorry for the inconvenience!
Thanks for the message and for understanding!

Hi,

Do you have your font set from theme panel: http://screencast.com/t/YtwLH2XZank
Please let me know and also point me to an title/content which you’ve set to use this font and it doesn’t as I have checked your site and haven’t found any and also tested this and haven’t found any issues.

Thanks