Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello !

It looks like on desktop and mobile you are using 2 different headers on those pages. Please use the web manager and set your headers to be the same everywhere:
https://www.screencast.com/t/gRrk3dz6

Let us know the result !

Thank you !

Hello !

What you said is correct ! Unfortunately there is no option in setting different headers for different pages.

Thank you!

Hello !

Please provide a link to your website so we can take a look.

Thank you !

Hello !

Please note that Newspaper Theme only edits Post templates not post content. Mobile theme cannot be edited. The background can be changed from Theme Panel – Background: https://www.screencast.com/t/Qx4CVC2RBaC

Thank you !

Hello !

Now your mobile theme works but unfortunately it displays on desktop too. This happens due to cache. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the result.

Thank you !

Hello !

I have replied here: https://forum.tagdiv.com/topic/el-editor-de-entrada-se-dana-automaticamente-black-version-pro/

Thank you !

Hello !

I have replied here: https://forum.tagdiv.com/topic/el-editor-de-entrada-se-dana-automaticamente-black-version-pro/

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If the problem persist, please set this code in functions.php -> wp-content/plugins/td-composer/legacy/Newspaper/functions.php
add_action(‘admin_head’,function() {
echo ‘<style>.td-gutenberg-editor .editor-styles-wrapper .wp-block {max-width:726px;}</style>’;
});

Or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello !

Unfortunately the child theme works only with standard templates. Cloud library and Child theme do no work together.

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello !

Now your mobile theme works but unfortunately it displays on desktop too. This happens due to cache. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the result.

Thank you !

Hello !

Those elements do not have a save button. You will have to simply close them and the content will be saved.

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello !

My personal recommandation is to first create a full backup of your website.

After that you should easily update your php without any problems.

What theme version are you running at the moment ?

Thank you !

Hello !

That can be done from here: https://www.screencast.com/t/h5PKOqAQ. Please make sure to do this on all the viewports.

Thank you !

Hello @cgranier !

This unfortunately is a general issue which can have a ton of reasons to pop up. Send us an e-mail and our team will happily take a look to see what is the issue and fix it.

Please note that at the moment we are a bit crowded and it can take up to 48hrs to receive an answer.

Thank you !

Hello !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC

You are now able to create mobile viewport templates as you can see in our guide here: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

! Atention ! If you are using mobile templates you will have to remove the mobile theme plugin and also at the moment AMP is not working with mobile templates.

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

Please use this css code: .td-fashion-pro .wp-caption .wp-caption-text {
border-left:solid 10px red;
}

Simply change red to any color you want.

The code must be inserted here: https://www.screencast.com/t/J1Nxw5s5

Thank you !

Hello !

Are you using a new demo ? Or it is a post template from cloud library ? Please provide a link to your post where you DO NOT have comment section anymore.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– Your ad code or image element
– A screenshot of your settings until now.

Our team will take a look !

Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.

Thank you !

Hello !

You can create custom templates for each category as you can see here: https://forum.tagdiv.com/cloud-library-category-templates/ Also as you can see here, you can customize post templates and assign them to your specific category: https://www.screencast.com/t/BNqLEvhJi

You can create your sidebar for a category, assign it on the post template X for example, and then assign post template X to the category.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.

Thank you !