Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also please make sure that you are taking safety cautions regarding your website security.

Thank you !

Hello !

At the moment our developers are working to fix this issues since Instagram changed they policy: https://forum.tagdiv.com/topic/instagram-legacy-api-permission-basic-permission-was-disabled-on-june-29/

Thank you !

Hello !

Please make sure that you are following our guide carefully in order to use child theme: https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you !

Hello !

At the moment this is available only in the classic editor. In gutenberg you can add the classic editor and from there you can add the gallery: https://www.screencast.com/t/VoKieRvij8b

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Yes, you can disable it, in that way the schema from yoast would be loaded.

Thank you !

Hello !

If you don’t have mobile theme or amp then your Website runs on the responsive type of the theme. That view counter is the one from desktop version. Please make sure to clear your cache.

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

No, unfortunately Newspaper Theme does not support RTL.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

This seems to be a SEO issue. You will have to contact a freelancer in SEO in order to fix this.

Thank you for your understanding !

Hello !

At the moment you can have only 1 page / menu element as you can see here:https://www.screencast.com/t/o0tvJV7Yfydi

Thank you !

Hello !

For that you will have to edit your category template using tagDiv Composer as you can see here: https://www.screencast.com/t/wDtauqxlx

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Hello !

Send us the information you have, the one above is a standard message but most users will only require WP-admin.

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Hello !

For Warning: getimagesize, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please enable the option in PHP.Ini as you can see here: https://stackoverflow.com/questions/37531149/php-getimagesize-not-working-on-external-links That allow url is 0 on your side.

Thank you for your understanding!

Hello !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC

Thank you !

Hello !

I am sorry for misunderstanding !

For this you will need to edit one of the themes files as you can see below:

Go to: wp-content/plugins/td-composer/mobile/includes/modules/td_module_mob_1.php

Open the file and find this: https://www.screencast.com/t/Yk8aYIJW it should be the start of the code.

Add this line: <?php echo $this->get_author();?>

And this should be the result: https://www.screencast.com/t/P2h1NLli0u3

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please note that Newspaper Theme support team can help you only with issues that are related to the Newspaper Theme. You will have to hire a freelancer for this.

Thank you !

Hello !

By using Cloud library templates you can set one header worldwide or customize your pages in which way you want. Find out more about it here: https://forum.tagdiv.com/header-manager/

Thank you !

Hello !

It looks like your weather api key is not entered correct or it is invalid.

Please follow our guide here for more information about the weather API: https://forum.tagdiv.com/weather-widget/

Thank you !

Hello !

I’m sorry for the misunderstanding.

Unfortunately this option is not possible at the moment.

Thank you for your understanding !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

You can only use tagDiv Composer on tagDiv templates. Using any other page builder will cause conflicts.

Thank you for your understanding !