Hello !

We are not aware of any malware and didn’t have any reports on this. As mentioned above, in order for out products to be displayed on Envato Market they have to be “clean” and we have tested and also the Envato theme tested it.

Please make sure that your wordpress install is clean.

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

There is a known bug meaning that if you activate amp plugin the plugin will look like it is inactive. This is just a display bug that will be fixed in the next update. You can press once on your AMP plugin and then test your website. You will see that AMP is running.

Thank you !

Hello !

That can be changed from Theme Panel – Background : https://www.screencast.com/t/kRVw7r19b ; And the colors from Theme Panel – Theme Colors.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

The color can’t be changed by editing the block using tagDiv Composer: https://www.screencast.com/t/5grZwwkOaP8a

Thank you !

Hello !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC

Thank you !

Hello !

Unfortunately your website is unreachable at the moment. Please check it and let us know.

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Hello !

Please provide a link to your website in order to inspect.

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Hello !

Please provide a link to your website in order to inspect.

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure that you remove the tagDiv Plugins and Newspaper Theme and update the new theme files: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

The only SVG available can be added in Header Logo element here: https://www.screencast.com/t/i2FBfltQH

Please clear your cache for the other problems. Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

You mean this border ? : https://www.screencast.com/t/vsK7h8ZP

Thank you !

Hello !

Unfortunately this option will require custom coding which is not covered by the Newspaper Theme.

Thank you for your understanding !

Hello !

Yes, you can select the view port and hide them on specific one using tagDiv Composer: https://www.screencast.com/t/XWSoShmQvVi0

Thank you !

Hello !

Please follow our documentation regarding the post template: https://forum.tagdiv.com/design-post-pages-using-default-templates/

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Hello !

Please provide a link to your website and let us know here you want to show this change.

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Hello !

Please provide a link to your website.

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Hello !

Unfortunately your e-mail went into the Spam folder, My colleagues will reply to your message as soon as possible.

Thank you for your understanding !

Hello !

For a proper update we recommend you to completely remove tagDiv plugins and Newspaper Theme and reinstall them via WordPress.

The update button is available from 10.3.2

Thank you !

Hello !

1. Please make sure that you are inserting the right code into the right spot: https://forum.tagdiv.com/ads-adsense-overview/

2. You will have to integrate the youtube API key: https://forum.tagdiv.com/youtube-api-key/

3. Where exactly have you placed the facebook url. Please provide a screenshot.

Thank you !