Hello !

Please make sure that you are using version 10.3 of Newspaper and also we recommend removing and re-installing the Newspaper Theme.

Also you will need to integrate the youtube api key as you can see here: https://forum.tagdiv.com/youtube-api-key/

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look and help you with this !

At the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look and help you with this !

At the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.

Thank you !

Hello !

You will have to add this before the email: mailto:EMAIL ADRESS

I hope this was helpful !

Thank you !

Hello !

For the youtube to work please remove and re-install the tagDiv Composer plugin.

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme.

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC

Thank you !

Hello !

We recommend disabling the standard pack and using only cloud library which offers way more options to the user. In order to change the logo on cloud template you can follow this tutorial: https://www.youtube.com/watch?v=HXQQygkCCJo&t=9s

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

This option is available here: https://www.screencast.com/t/8WhRtTZHQF

I hope this is helpful !

Thank you !

Hello !

You can use the column text element in order to render shortcodes or use HTML codes. Simply copy the shortcode and insert it in the text area of the column text as you can see here: https://www.screencast.com/t/UEMEsVKog

Column text is an element from tagDiv Composer.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look and help you with this !

At the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look and help you with this !

At the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.

Thank you !

Hello !

Those can be hidden from Theme panel as you can see here: https://www.screencast.com/t/U6ebtmPybj

Thank you !

Hello !

You will need to remove and reinstall the tagDiv Composer.

Please do not leave your credentials to the public here.

Unfortunately we couldn’t log into your website. Please let us know if reinstalling tagDiv Composer plugin worked for you.

Thank you !

Hello !

Please make sure you have integrated your API code as you can see here: https://forum.tagdiv.com/youtube-api-key/

Thank you !

Hello !

CTRL + SHIFT + R on the page. For cache we recommend using the WP Super Cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/ We have tested your website and everything seems to work fine.

Thank you !

Hello !

For the header in order to apply the background color you will have to remove this class from here: https://www.screencast.com/t/C2tfwKBi9 And after that you will be able to apply the settings from Theme panel – theme Colors.

Thank you !

Hello !

Please provide a link to your website in order to inspect.

Thank you !

Hello !

Yes, you can hide them as you can see here: https://www.screencast.com/t/tDar4330NbM Select the viewport and set the hidden mode in CSS tab.

Thank you !

Hello !

Unfortunately that option is not possible with tagDiv Composer.

Thank you for your understanding !

Hello !

Please provide a link to your website in order to inspect.

Thank you !

Hello !

Your host may offer caching options that you will not see. You can ask them to turn those options off and you will use only the plugin for cache.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look and help you with this !

At the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look and help you with this !

At the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.

Thank you !

Hello !

Please clear your cache. For cache we recommend using the WP Super Cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/ We have tested your website and everything seems to work fine.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look and help you with this !

At the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.

Thank you !