Hello!

I would like to investigate this issue further, Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look!

Thank you !

Hello!

This is how I see your website on the mobile device: https://www.screencast.com/t/hSujnUJdfGIV You can test and try to see if you have any cloudflare setting that blocks your view on certain countries.

Thank you!

Hello!

I would like to investigate this issue further, Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look!

Thank you !

Hello!

Unfortunately at the moment there is no fix for this.

We are sorry for the inconvenience!

Hello!

I would like to investigate this issue further, Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look!

Thank you !

Hello!

Please check in the cloud library what templates you have set for mobile: https://www.screencast.com/t/r0tHSRa2Cf And also check to see which one is the one used globally: https://www.screencast.com/t/mtrm37CxZ66b

Thank you!

Hello!

I would like to investigate this issue further, Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look!

Thank you !

Hello!

Those are mega-menus as you can see here: https://forum.tagdiv.com/mega-menu/

Thank you!

Hello!

Please make sure that you have installed and updated all the plugins. TagDiv Composer and TagDiv Standard pack plugin.

Let us know the result!
Thank you!

Hello!

I have just checked and my colleague replied to your e-mail 6 days ago: https://www.screencast.com/t/iFPnreRuc

Please check your e-mails and get back to us.

Thank you!
Thank you!

Hello!

I would like to investigate this issue further, Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look!

Thank you !

Hello!

I would like to investigate this issue further, Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look!

Thank you !

Hello!

This is how your website is looking at the moment in the posts: https://www.screencast.com/t/FQkRr9iVBW59 I’m not sure what exactly is not in order with your website. Can you please be more specific?

Thank you!

Hello !

This happens due to cache. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the result.

Thank you !

Hello!

You can use the column text element in order to render shortcodes or use codes.

Simply copy the shortcode and insert it in the text area of the column text as you can see here: https://www.screencast.com/t/UEMEsVKog
Column text is an element from tagDiv Composer.

Thank you !

Hello!

Unfortunately for this at the moment there is no option. I have sent this to our developers to take in consideration in the future updates.

Thank you!

Hello!

Please send us a link to your website where we can find the logos

Thank you!

Hello!

If you open tagDiv Composer you will be able to save the element as is ( already configured ) by right clicking on it and Save Element button . If you save it you will find it at the bottom in tagDiv Composer here: https://www.screencast.com/t/euKZmmR4QUmb

Thank you!

Hello!

Can you send us a photo on how they look on desktop and how it looks on mobile? I’m not fully sure I understand the issue.

Thank you!

Hello !

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. You will have to contact your host and let them know that your admin-ajax.php is blocked either by firewall or the security settings.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Let me know the results!

Thank you !

Hello!

If this issue appeared after installing that plugin then it means that was the cause. You will have to restore a backup and check what that plugin is changing to your website.

Thank you!

Hello!

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the results.
Thank you !

Hello!

Can you let us know where exactly you have inserted your ad codes ?

Thank you!

Hello!

Please follow this topic: https://forum.tagdiv.com/topic/problems-to-add-content/ From what we have seen, usually this issue is not coming from the Theme.

Thank you!

Hello!

Unfortunately without a plugin this option is not available in Newspaper Theme.

Thank you!