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Hello,
Have you tried to see that this issue is not caused by a plugin conflict?
Usually, this issue is caused by a plugin conflict, please do a test using the theme plugins, clear all cache and see if the problem persists.
Thank you!
Our Big Grid flex has failed after installing a plugin (now removed). When I Edit our Home page (only page with Big Grid) using the tagDiv composer, the Big Grid Flex looks fine, but when I turn off the composer, the Big Grid flex only shows the Text, No images, and no layout. I also checked it again, after turning off my WP rocket cache plugin but that hasn’t made a difference. Appreciate your help!
Kevin
I’m using w3 cache
Hi, I have a quick update. I was able to find my old custom CSS and other tweaks in an old cached version of my site. So now I am trying to just switch to Newspaper 12 and update my changes/settings.
However, the same issue occurs when trying to activate it. I add the purchase code and get a message that it was activated. But afterwards the theme still says ‘Your Theme is not Registered”, and also flashes UNREGISTERED at the top.
Is there something other than “Activating” it I need to do, or why won’t it save the status as registered after the activation says it was successful?
Thanks
Hi, I can’t seem to style any tagdiv elements – the fields appear locked. I can’t place my cursor in the field. I also can’t upload an image from my library or computer – this appears like an uneditable field. The system status is all good. I have deactivated cache plugins etc. Any suggestions?
Hi Calin,
I have made the recommended configurations in the Wp-Super-Cache plugin. Check this https://imgur.com/puSBmb4 but the result is the same. It is not stable, sometimes serving the responsive version and sometimes the mobile page.
Should I use another plugin like wp-rocket or is there any JavaScript that I have to rule out from caching?
Thanks.
Hello,
I was editing some posts for my website and when I published them I noticed that Header 8, which I use for almost everything on my website, is malfunctioning and displaying another line for some reason.
Here’s the image so you can see what I’m talking about:
I updated the theme and purged cache, but it’s still like this. I tested it with different browsers and on mobile, and the problem is present there as well.
The URL to my website is: https://jebanje.rs/
Thank you in advance for your help.
Hi Calin, it is also happening when I am logged in. Also we noticed now, that on Safari only the first slide is showing but not the other ones.
We have checked and emptied caches, but this seems not to help.
It also does not work in incognito mode.
We also completely deactivated WP Rocket our cache plugin but this also did not help
For chrome, the slides were also not showing. But restarting Tag Div Composer (deactivating and reactivating the plugin) did at least make the slides show up again in Chrome.
Many thanks for help
Sven
Hi,
Is this problem also happen when you are logged in? If no, then the problem is from the cache and optimizer settings.
Thank you!
Hello Aditya Goel,
I just checked your website and I see that now you also have the WP-Super-Cache -> https://i.imgur.com/BoGzRih.png please check it to be set like in our guide ->https://forum.tagdiv.com/cache-plugin-install-and-configure/ -> https://i.imgur.com/fBdxPbZ.png
I hope this will help you!
Thank you!
Hello,
I think the problem is from the plugin for the cache that you use.
Please let me know what plugin for the cache you use.
Thank you!
Hi EWL_WEB, most of the time when this is happening something is interfering with the theme, most of the time is an object cache, but in other situations are extra plugins, extra code, and security settings…
We’ll like to investigate this problem, for this please contact us via email at contact@tagdiv.com and please provide wp-admin access and the license key, we’ll check it as soon as we can.
Thank you!
Hi,
Please open the console and check which errors you have, so we can investigate the issue.
Make sure there is not a plugin conflict or a cache issue. Please make a test, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Thank you!
Hello,
Did you use tagDiv Analyzer on the homepage? if yes, please remove the Remove Generated CSS, clear all cache and check the menu.
Thank you!
I was able to figure it out by starting over from a brand new cloud template and also by utilizing the page caches.
However, changes don’t get updated unless you go into each post, and “update” it. Is this a bug?
For example, lets say I modify the single post template. It won’t show for any of the posts until i go into each single post, update it (with no changes) and refresh/clear objects.
This doesn’t seem like the right functionality because if you change something on the single post template, it would be unreasonable to go into each post manually and to do a phantom update by changing nothing and hitting ‘update’.
Does that make sense?
Hi,
I am using Cloudflare for caching (no other plugin). I have created a mobile page for the homepage of my website – https://www.buzinessbytes.com/
Sometimes it shows the mobile page on the mobile but sometimes it shows the responsive version of the desktop homepage. I have tried disabling the caching from Cloudflare and even purged the cache several times but nothing is working.
Can you help me with any guidelines to make it work or any JavaScript that need not be minified or create any sort of rule in Cloudflare caching?
Hello Realnets!
Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away.
Let me know the results!
Thank you!
Hello, we have built a website and hosted on a space provided by default with a system of high speed cache, that cannot be deactivated. We also cannot change hosting.
We saw that some other users issued the same problem: cache always, for every single page, returns the first display mode (mobile/desktop) used. We have just applied ALL of your suggestion: our provider has an hight speed cache and he cannot deactivate it.
So, if the first device after a cache clearing is a mobile, than all the users, including desktop users, will see the mobile version of that single page, until the next clearing procedure.
In this way we cannot offer a professional website to our visitors and also a service to our advertisers.
This is the website: https://www.rottadeitrasporti.it/
Please, help us with a corrective update because we never seen this kind of behaviour before with a WordPress theme, and we used to set up hundreds of them.
Thank you in advance for your kind help.
Below I’ll copy and paste all the settings & statuses from the system status page:
Server software i Apache
PHP Version i 7.4.32
post_max_size i 5160M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 30000
max_input_vars 70000
SUHOSIN installed false
mbstring available
GD library available
WP version i 6.0.3
WP multisite enabled i No
WP Language i en_US
WP Memory Limit 512 MB/request
WP_DEBUG False
Caching plugin WP super cache – for best performance please check the plugin configuration guide here.
When I go to my homepage and click to open the editor – the editor opens on the left side but the preview where the website should show – is blank.
Thanks. I tried inserting the code and clearing cache but it didn’t work for some reason.
I’m using a flex box to display the posts. Any ideas why it’s not working? thank you
Hello @novabach !
It could be a problem with the cache or a plugin conflict. Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away.
Let me know the results!
Thank you!
We are running on Litespeed and use Litespeed cache
Hello @bjpscott !
It could be a problem with the cache or a plugin conflict. Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away.
Let me know the results!
Thank you!
Hi,
Please purge the cache a few times, also check if you don’t have an object cache -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ -> https://kinsta.com/blog/w3-total-cache/#object-cache.
Also, please provide the link to your website.
Thank you!
Hello mgiannelis,
If you used the tagDiv Analyzer tool, then please use FTP, cPanel, or File manager and remove the generated files from this path wp-content/td_cache (sample delete all files from inside the td_cache). Normally the cache should apply only when the analyzer displays a green bullet.
On Cloudflare settings, a developer just tested the mentioned settings from this guide https://forum.tagdiv.com/cloudflare-cdn/ and using those settings there were no problems, we hope that he will also test Cloudflare APO in the following days.
About the litepseed and Guest Mode, as we have already discussed, it is an untested plugin and has many options that can interfere with the theme, if you want to use it is your choice, only that we cannot help with the options that must be set, mostly css and javascript options it interferes with the theme.
As for the “warnings” it is happening on Newspaper v12.1? if yes, can you please actually let us know what is that warning? In the screenshot, we see only the files but not the working message.
Thank you!
