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Hello Marta,
Our email to contact us is contact@tagdiv.com.
Also, please check this topic https://forum.tagdiv.com/topic/my-site-isnt-update/ and search after the object cache file on your website.
Thank you!
Hello @loverblessed!
Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look !
Thank you !
hello all please help me, i have a problem
” Installing a theme from uploaded file: themeforest-RqSrkBBc-newspaper.zip
Unpacking…
Installing a theme…
The package could not be installed. This theme does not have a style.css stylesheet.
Failed to install theme.
Some of your translations need updating. Please be patient for a while as the translation is updated.
Updated translation for LiteSpeed Cache (id_ID)…
The translation update was successful. “
Hello, the formatting of our youtube playlist has completely disappeared. Everything looks normal when I’m in TagDiv Composer but the formatting disappears on the published page. The videos and links are functioning.
It was working fine for a while without ever any issue.
I’ve tested with the Vimeo shortcode with the same result.
I’ve imported different templates and the same thing happens to each.
I suspected a caching problem and cleared and deactivated Super Cache to no avail.
The Formatting everywhere else looks fine and no major update was made before this started. Any help or advice? please
Thanks
offthehooksports.com
Can you add “no defer” to mega menu?
I want to delay script (but not delay “no defer”) to increase page speed.
I see mega menu can not cache
I figured it out, I had to manually delete all cache files via SFTP.
they were not actually being cleared out by any of the options offered by the server or the plugins on the site.
Also, after clearing the object cache on the server, it appears correctly or logged in users. but not for logged out users.
Hello @filipg!
Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look !
Thank you !
All plugins are deactivated, only tag div plugins are activated, we deeleted cache and same happens. In last email I forgot to mention that this happens only on posts, on categories and pages footer is showing good. So the main issue with footer is on posts.
Hello @ljubisa!
Deactivate all the non-tested plugins and also the cache plugins. Check in a private window.
Thank you!
Hi commandeleven,
For the cache plugin you need to use FTP/file manager to go to that location and remove/delete the mentioned files.
For the mobile header, do you use more headers? Or you have on some of pages/cloud templates the mobile page template -> https://i.imgur.com/i5SfJ6f.png -> https://i.imgur.com/iCANaZN.png ??
HI,
I just checked your website and when you access the mobile menu you get some errors in console, those seems to be related to the rochet loader from cdn (our guide)-> https://prnt.sc/EsgoGe5DkHCz please disable it, clear the cache and cdn and the problem should be resolved.
Thank you!
Hi Calin,
I seem to have been able to remove the logo from the mobile version, but now I can’t seem to get it to come back. It appeared in the proper location for a couple of articles and then was gone again. Here’s what I did. I removed the logo from the theme panel windows and the logo became visible on the mobile version. After a couple of pages, it disappeared again.
Second thing, I tried to active a caching plugin, but was given the error below:
-Error: Configuration file /home3/wahhvg0aeqdc/public html/wp-content/wp-cache-config.php missina. Please reload the page
Warnina! You mav not be allowed to use this plugin on vour site
The file /home3/wahhvg0aeqdc/public html/wp-content/advanced-cache.php was created by another plugin or by your system administrator. If it was created by another caching plugin, please uninstall that plugin first before activating WP Super Cache. If the file is not removed by the action, you should delete the file manually.
Can you delete the file so that I can active WP Super Cache?
Hello Ketan Prajapati!
You need to add the API Key and the location here: https://prnt.sc/nCxsFvw2maxz
Also, if your posts are not displaying on a category page, then make sure you choose a category for them and check in the settings if there is an offset or limit on that module. Let the offset field be empty with no space, no value, and see the results: https://www.screencast.com/t/peVbVmUDE. For more information about the offset feature, please check out this tutorial: https://forum.tagdiv.com/offset-feature/.
Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away. Some other possible factors which can interfere with our theme are: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
I hope that helps you!
Thank you!
Hi,
When you are logged in the problem with the mobile logo appears? If the problem do not appear, then it is from some cache option or optimize made for the images.
Also, you have some errors in console that should be resolved -> https://i.imgur.com/s930hjP.png the mixed content usually it can be fixed using a ssl plugin, you can try this one -> https://wordpress.org/plugins/really-simple-ssl/
the 1.jpg image it can be a background image set in the theme panel -> https://i.imgur.com/WETGEWq.png and the newsletter.jpg is from here -> https://i.imgur.com/LbmNTPW.png (newsletter element)
Thank you!
Hi there.
I have followed your documentation suggestion but getting this problem
https://ibb.co/jwNX5kn
I need you to access the website asap.
Thanks.
Hi,
Hmm, do you use object cache? Also, if you try to se only a text is this saved?
Another thing that can be tried is to check the plugin conflict, please do a test only with tagDiv plugins!
Thank you!
Hi,
please check this topic https://forum.tagdiv.com/topic/tagdiv-composer-does-not-save-only-content-of-homepage/ if the settings are not saved.
Also, please make sure you don’t have an object cache.
Thank you!
Please don’t give a standard reply saying your recommended plugin is WP Super Cache because it is the tested one with the theme. I know that!
My question is if the developer team knows of any conflict or cache issue related to redis objet cache and our specific configuration.
Thank you!
Hi
I am running the latest version 12 and I managed to change the title in all the versions (desktop, mobile etc…) by modifying the menus but, for the AMP version, I cannot find the way to do so… I modified the settings > general of wordpress and deleted cache etc… But no… I still get the same
Any idea?
Thanks
Hi,
We are running our site on a cloudways server and as you may know Redis Object Cache is part of their multiple cache layers. I’d like to know if the theme is compatible with Redis once we are facing multiple issues in the last few weeks.
To increase the site’s performance, we combine Redis objet cache with W3TC and cloudflare.
thanks,
Marta
Hello Paolo,
Please do a test using only tagdiv plugins and Molongui and clear/purge the cache and see if the problem persists.
Thank you!
Hi commandeleven,
Did you use the tagDiv CSS analyzer too? If yes, then it is possible that the css that was been generate to be the problem. Normally the tool needs to check the mobile version and it is possible to generate the wrong css.
If you use the tool, please remove the generate css, clear all cache and try again.
” How can I get a copy of that?” do you want to check the css file that is generate?
Thank you!
This error appears if Google thinks that you are a bot or spammer or something and therefore it tries to force you to do something and gets an error. Had a similar problem.
You can change recaptcha score, make it easier to let go through users with worse score too, and see does it fix your issue.
Also, check your plugins that none of them already offer Recaptcha, you know two recaptchas do not work properly together. Remove all other recaptcha plugins or plugins which is coming already with recaptcha. Then set it up through theme panel, check that you use recaptcha v3 and all keys are correct. Clear your cache. It should work now.
Hello @genymedium!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, and see if the problem goes away. Please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. install TagDiv Composer
4. activate TagDiv Composer
We have also a guide with some tips why our Composer is not working properly, please check: https://forum.tagdiv.com/tagdiv-composer-not-working/
Check some other possible factors which can interfere in our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Let me know the results!
Thank you!
