No search results were found in Documentation!
Hi jabad83, most of the time when this is happen is do to a plugin conflict most of the time from plugins that have object cache, also check on your host if you use object cache.
If you do not use it, please make a test using only tagDiv plugins and if the problem persists, please make a full backup and contact us at contact@tagdiv.com and provide wp-admin and cPanel, we’ll take a look at it, also include the link of this topic in email.
Thank you!
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hi Calin. Thank you very much for your answer.
Sure, I am happy to give you access to my website as admin. I provided credentials via email to the address contact@tagdiv.com a few minutes ago.
What are you using for your homepage? Did you use simple text with image as in a default WordPress theme? or you are using blocks, grids and more elements from theme builder? Because when you disable the composer, will be only shortcodes on desktop and this will be actually a text that will be loaded quite fast without any queries.
I am using TD Composer plugin for my homepage. There are blocks, rows and other elements in the homepage. If I disable all the plugins, then shortcodes appear on the page and the page loading is very fast: about 500ms. If I keep all plugins disabled but I enable just the TD Composer Plugin, shortcode disappear, blocks appear and the homepage takes about 30 secs to load, if I’m logged in. For non-loggedin users I use a cache plugin (Hummingbird).
I installed Query Monitor plugin and when I load the homepage, in the plugin panel I see about 40 “slow queries” by the TD Composer plugin, as you will see when you’ll login as admin.
If you want to test the compatibility issues, I installed “Health Check and Troubleshooting” plugin, so if you enable the Diagnostic mode you can disable and enable the plugins one-by-one without compromising the site functionality.
I took a look even at the server’s processes with a ssh connection (bash command: top). I noticed that it indicates 200/400% CPU usage for the process “mysql”. Maybe this could help you to understand what’s going on.
Thank you very much.
I haven’t been using any cache plug in.
Should i install the WP Super Cache plug in and try clearing the cache?
Will that make the needed change?
Hi Calin,
I have deactivated all plugins (expect TagDiv Composer) and cleared the cache, but that had no effect. The problem still occurs.
Best regards
Andre
Hi,
As I can see in your video this problem is possible to be from a plugin, maybe the cache plugin, please make a test using only tagDiv plugins and see if the problem persist, if not enable the plugins one by one and see when the problem appears.
Thank you!
Hi vorilask,
Most of the theme when a submenu is not displaying when this is hover it is related to a plugin conflict, it maybe be form some cache plugin or optimize plugin…. Please make a test and disable all non theme plugins and checked to see if the problem still persist, if not, enable the plugins one by one and check the menu until you find the plugin that made the problem, then check to see if this do not have some options related to css or JavaScript or simply let it disabled.
Let us know the results!
Thank you!
site url: https://crictamil.in/
I have already done the below steps
1) In Theme panel –> template settings I have enabled the comments option.
2) In setting -> Discussion, already enabled “post comments”
3) Cleared the cache
Please let me know what I’m missing to show the comment section in all the post.
Hello,
This problem can be from the cache plugin used, after that clear all cache.
We tested and recommend the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Hi,
It looks that right now you have those structured detected for that post ->https://i.imgur.com/6cYT3Q7.png ->https://search.google.com/structured-data/testing-tool/u/0/ also if the option from theme panel is disabled and you use another seo plugin, then it should get the schema from it, just make sure that all steps were made as in our guide from here -> https://rankmath.com/kb/rich-snippets/ after that just make sure that you have clear all cache and the new schema should be used.
Thank you!
Hello,
Please make sure this code is set in .htaccess => https://www.screencast.com/t/YMLZf32uQ
Have you checked for admin-ajax error? Please verify the console when you try to import the template, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello !
This happens due to cache. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Let us know the result.
Thank you !
Hello. I use main-menu from WordPress Menus in Menu Bar of Newspaper theme of tagDiv, but when the drop down menu of the Menu Bar for the parent categories that acquire sub-categories cannot be displayed, unless I am a logged-in user. The parent categories names are also not clickable under these circumstances. Categories that have no child categories are clickable. All these happen once you are a plain visitor (logged-off user) of the website: https://www.bet3.gr/
If you are logged-in, everything is being set as normal. Is it maybe a settings or a cache issue?
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello!
For the header logo please follow our guide here: https://www.youtube.com/watch?v=HXQQygkCCJo ; For the favicon please make sure to remove the old one, add the new one and clear your cache.
Yes, multiple thumbs will affect your page speed and your cPanel size. Our recommendation is to only use the necessary ones.
Thank you!
Hello!
First of all, please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
The second step is to try to optimize your website. If you follow the steps which are presented in this tutorial here: https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Please give it a try and follow the steps which I presented above about page speed.
Also, check our guide from here: https://forum.tagdiv.com/how-to-make-the-site-faster/
Please make sure to use our newest tool from the latest update called tagDiv CSS Analyzer which comes in handy to resolve some of your issues. Take a look at the video guide here: https://www.youtube.com/watch?v=tnkVapqhIHc
“This custom tool performs an automatic test to find missing CSS rules applied by user interaction. Moreover, you can manually interact with a chosen section/component from the page while the tool records all the involved CSS. It will generate the final CSS file for this page and also will split the rules in Critical CSS to be loaded in the website’s header.” ( https://tagdiv.com/whats-new-in-the-newspaper-theme-10-4-update/ )
We tested our tool on our demos, and we have such great results!
Take a look in this topic because it could help you: https://forum.tagdiv.com/topic/css-analyzer-step-by-step-and-doubts/
Thank you!
Hello,
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, this is a video of how you can import a template https://www.youtube.com/watch?v=6m8-EebnfM0 -> https://www.youtube.com/watch?v=I1R3j1QYod0
Hope this helps you!
Thank you!
Hello,
Unfortunately, we have not tested Litespeed Cache Plugin, it can interfere with the theme when doesn’t recognize mobile theme plugins and mobile pages, for example, but you can try it.
We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you for your understanding!
Hi,
Is possible to be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Hope this will help you!
Thank you!
Hi, jihoon park, so when you activate the mobile theme and cache plugin, the mobile theme is disabled(turned off)? If is so it may be a plugin conflict or other problems, therefore please make a full backup for your website and database and send an email at contact@tagdiv.com and provide wp-admin access, also include in email the link of this conversation. We’ll inspect this situation as quick as we can.
If this is not the problem, please let me know!
Thank you!
Hello,
If you have a Pro Prebuilt Website installed, you can disable the button with tagDiv Composer => https://www.screencast.com/t/JKhbawk3Hg ->https://www.screencast.com/t/ON5zB4scE
Also, please do a test using only tagDiv plugins, clear all cache, and see if the problem persists.
Thank you!
