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dansmith
tagDiv Member

Thanks for the reply.
I’ve disabled all plugins and cleared cache without any luck.
Do you have any other ideas why the ads are not displaying?

Calin
tagDiv Staff

Hi haipo, if I’m right you are using the module builder, right?
Please update the theme to Newspaper v12.6.7 clear all cache and see if the problem persist, for me on last version is working correctly – https://i.imgur.com/JQbADu9.pnghttps://i.imgur.com/hdxqt6j.png
Thank you!

Anamaria
tagDiv Staff

Hello,

Please clear the cache and cookies of the browser and use other devices.

Thank you!

Anamaria
tagDiv Staff

Hello,

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Better deactivate the mobile theme plugin and see the results, and assign the mobile page for page, like this => https://www.screencast.com/t/lektAhyjd
Also, clear your cache.

Thank you!

Bettina
tagDiv Staff

Hello Dan!

Sometimes, the issue can be from a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.

Thank you!

Bettina
tagDiv Staff

Hello!

I can see that the modal popup notification is loading first and then the image. I suggest to improve your page speed and images.
Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Our developers are aware of this issue and try to synthesize the composer, which is big, and fix the major problems of the theme and speed.
I recommend you use fewer features on the page, so the requests will be less as well.
Improving page speed in WordPress is crucial for providing a better user experience and optimizing your website for search engine rankings. Here are some tips to help you enhance your WordPress site’s page speed:

Optimize Images: Compress images before uploading them to your WordPress site. You can use plugins like WP Smush or EWWW Image Optimizer to automatically optimize images without losing quality.

Utilize Caching: Implement caching to reduce server load and speed up page loading times. WordPress caching plugins like WP Super Cache or W3 Total Cache can generate static HTML files of your pages to serve users instead of dynamically generating them each time.

Minify CSS and JavaScript: Minify your CSS and JavaScript files to remove unnecessary characters and reduce file sizes. This can be done manually or through plugins like Autoptimize or W3 Total Cache.

Enable GZIP Compression: Enable GZIP compression on your server to reduce the size of files sent from your server to users’ browsers. Most hosting providers offer GZIP compression, but you can also enable it through plugins like WP Rocket or W3 Total Cache.

Optimize Database: Regularly clean up and optimize your WordPress database to remove unnecessary data and improve performance. You can use plugins like WP-Optimize to automate this process.

Limit External Requests: Minimize the number of external requests your website makes by reducing the use of external scripts and widgets. Each external request adds overhead to your page’s loading time.

Enable Lazy Loading: Implement lazy loading for images, videos, and iframes so that they are only loaded when they are visible on the user’s screen. This can significantly reduce initial page loading times.

Optimize Server Response Time: Choose a reliable hosting provider with fast server response times. Consider using a content delivery network (CDN) to serve your content from servers closer to your users.

Regularly Update Plugins and Themes: Keep your WordPress core, plugins, and themes updated to the latest versions to ensure compatibility with the latest performance optimizations and security patches.
Ads can significantly impact the speed of your WordPress website since they often involve loading external resources and scripts. You can try to limit the number of ads, optimize ad sizes and formats, and implement lazy loading on your ads.

By following these tips, you can significantly improve the page speed of your WordPress website, leading to better user engagement, higher search engine rankings, and overall improved performance.

Thank you!

Anamaria
tagDiv Staff

Hello,

The issue differs from one user to another, so if it is local, unfortunately, we can’t help because we can not investigate the issue.
Please delete the cookies, cache browser, and check after.

Thank you!

Bettina
tagDiv Staff

Hello!

We have a guide with some tips on why our Composer is not working properly; please check it here: https://forum.tagdiv.com/tagdiv-composer-not-working/.
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

hamzaaboufirass
tagDiv Member

Disabled litespeed cache and deleted object cache but still no luck.

Anamaria
tagDiv Staff

Hello,

Please disable the Litespeed cache, delete the object cache file and check after -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Bettina
tagDiv Staff

Hello!

Please check if these issues are from a plugin conflict or not, cache issue or a custom code that you have.
If the issues are still there, then we would like to investigate them.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Bettina
tagDiv Staff

Hello @bryanbai!

Sometimes, the issue can be from a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.

Thank you!

Anamaria
tagDiv Staff

Hello,

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Better deactivate the mobile theme plugin and see the results, and assign the mobile page for page, like this => https://www.screencast.com/t/lektAhyjd
Also, clear your cache.

Thank you!

hospitality-school
Participant
#0

I AM NOT USING ANY CACHE PLUGIN BUT ONLY Cloudflare SERVICE FOR CACHING. HERE IS MY SITE:

https://www.hospitality-school.com/

My homepage version for mobile and desktop are different. But time to time I am seeing mobile version while visting from laptop or pc. What’s the solution? I have enabled mobile theme plugin but not amp.

This is my cloud template settings: https://tinyurl.com/24xcq6os

This is how I set my desktop version to be visible through cloud template: https://tinyurl.com/2cnehzgx

and the mobile version: https://tinyurl.com/2b73ohv7

But EVERY NOW AND THEN I AM SEEING THIS MOBILE VERSION IN DESKTOP. WHAT’S THE SOLUTION. WHY IT CANT PROPERLY DELIVER PROPER VERSION FOR PROPER DEVICES?

simchris
tagDiv Member

Theme does not control FB scraping images from your OG tags. If you look at the header for your posts, and you have proper OG (open graph) tags for FB to scrape, then that is how they grab stuff. Sometimes they have caching issues due to billions of images at a time. Sometimes the only way to get them to recapture image is go to your post on FB, click the little … or drop down for post and do “refresh share attachment.”

This is not new issue and happens from time to time with FB, as you should probably know by now. Not theme related. Theme does not control your featured image on server – if it’s readable by FB, then it’s an issue with FB showing a captured image not cached on their end properly.

As to ‘stock answers’ (I don’t work here), but TagDiv go out of their way to help folks and have for many many years, even when it’s nothing to do with their product.

Michelle26
tagDiv Member

Thank you, I followed the instructions and created mobile pages. However, the mobile version does not always load.
I looked it up and the recommendation clearing the cache. I did that, but a few hours later the mobile version stops loading.
We have talked to the server people and they said the error log shows its a problem with TD Composer.
These are the errors they showed me:

2024/08/28 13:18:08 [error] 936811#936811: *49657 FastCGI sent in stderr: “PHP message: PHP Warning: Undefined array key “tdb_templates” in /home/wplive/web/wp-live/wp-content/plugins/td-cloud-library/includes/tdb_functions.php on line 634″ while reading response header from upstream, client: 207.46.13.150, server: , request: “GET /iconos_gem-ai-01/ HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php/php8.1-wplive.sock:”, host: “panamagemcharters.com”

2024/08/28 12:57:34 [error] 936811#936811: *49132 FastCGI sent in stderr: “PHP message: PHP Warning: Trying to access array offset on value of type bool in /home/wplive/web/wp-live/wp-content/plugins/td-composer/legacy/common/wp_booster/td_video_support.php on line 88PHP message: PHP Warning: Trying to access array offset on value of type null in /home/wplive/web/wp-live/wp-content/plugins/td-composer/legacy/common/wp_booster/td_video_support.php on line 88” while reading response header from upstream, client: 181.197.54.47, server: , request: “GET /en/offshore-fishing-tour/?gad_source=2&gclid=CjwKCAjwiaa2BhAiEiwAQBgyHtR0v0Xhz_uTK3kEoZCwEjW8kfL0CpAiIBFhnWyhtSrTMEOe9BtXIBoCHIoQAvD_BwE HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php/php8.1-wplive.sock:”, host: “panamagemcharters.com”, referrer: “https://m.youtube.com/”

2024/08/28 12:36:17 [error] 936811#936811: *48843 FastCGI sent in stderr: “PHP message: PHP Warning: Trying to access array offset on value of type bool in /home/wplive/web/wp-live/wp-content/plugins/td-composer/legacy/common/wp_booster/td_video_support.php on line 88PHP message: PHP Warning: Trying to access array offset on value of type null in /home/wplive/web/wp-live/wp-content/plugins/td-composer/legacy/common/wp_booster/td_video_support.php on line 88” while reading response header from upstream, client: 190.218.50.143, server: , request: “GET /en/offshore-fishing-tour/?gad_source=2&gclid=EAIaIQobChMInZWYm_z8hwMVx-XjBx0_ey7yEAEYASAAEgIY__D_BwE HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php/php8.1-wplive.sock:”, host: “panamagemcharters.com”, referrer: “https://m.youtube.com/”

could you please help?

Bettina
tagDiv Staff

Hello @anp!

Normally, the plugins should remain installed and active. Our plugins are not set up to deactivate themselves. Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away.
Delete the plugin and re-install it again: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Follow these threads: https://forum.tagdiv.com/topic/tagdiv-plugins-automatically-deactivate/ -> https://forum.tagdiv.com/topic/tagdiv-cloud-library-auto-deactivated-a-few-minutes-after-i-activated-it/

I hope that helps you!

Thank you!

productivedigital
Participant
#0

https://staging.nicktimothy.com/about-me/

Trying to set up an about me page here, looking to use the Text with title as the other text modules only allow one paragraph of text but the editor does not load. Screenshot below.

There is a 403 error in the console failing to load wpeditor.

I’ve cleared my browser cache and the server cache (it’s siteground hosting), this is a fresh install with no other themes or plugins present.

https://www.dropbox.com/scl/fi/jtbpofqu0vk6gzv068ao6/Screenshot-2024-08-28-at-07.17.54.png?rlkey=gf5oznmacar64wfcbj5qp9n8d&dl=0

Calin
tagDiv Staff

Hi Amaro, please contact us via email at contact@tagdiv.com, there we can have a private conversation.
It is recommended to use a cache plugin and an optimize css, html and JavaScript code, most of cache plugins (like WP Rocket, Litespeed) have this option, others like WP Super cache need to be used with an extra plugin like autotomize – https://forum.tagdiv.com/how-to-make-the-site-faster/
Also you need to check your website with https://pagespeed.web.dev/ and try to resolve the situations mentioned there.
Thank you

Anamaria
tagDiv Staff

Hello,

To increase page speed, I recommend checking which thumbnails you are using on your blocks. You might want to avoid having all of them enabled and optimize and regenerate images. You can use the EWWW Image Optimizer for image optimisation, and the OMGF plugin for fonts. Additionally, you can use the WP Rocket plugin.
here are many optimization guides provided by our users here in the forum, some made by us; you could check some of them
https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/

https://forum.tagdiv.com/cache-plugin-install-and-configure/
https://forum.tagdiv.com/how-to-make-the-site-faster/
https://forum.tagdiv.com/topic/high-number-of-ajax-request/
https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
https://www.andraware.com/wp-rocket-for-newspaper-theme/
https://forum.tagdiv.com/topic/page-speed-guide-for-2023-beginners-and-advanced/
https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
https://forum.tagdiv.com/cloudflare-cdn/
https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
https://forum.tagdiv.com/topic/sql-querys-high-cpu/
https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/
https://premium.wpmudev.org/blog/optimizing-your-wordpress-database-a-complete-guide/
https://underconstructionpage.com/optimize-wordpress-database/
https://crunchify.com/better-optimize-wordpress-database-all-in-one-guide/

Thank you!

Abder Fath
tagDiv Member

Hello,

I’ve talked to my hosting provider and it was indeed a cache problem (redis cache to be exact).

Is there a way to bypass this and solve the problem?

Thank you!

amarozeta1
tagDiv Member

Sorry for the delay in replying.
The site is https://ahora.com.ar

I would like to communicate privately with you to see the possibility of improving the performance of the site and get 100 in all aspects for the site to be indexed by Google as a “fast” page.

In the tutorials they recommended using WP SUPER CACHE, we are using Cloudflare PRO, tired cache, APO, etc.
We are not using Litespeed but we are using a server with Cloudlinux and giving all the server resources to the hosting account.

I look forward to hearing from you

Thank you.

Best,
Amaro.

Atithya
Participant
#0

Hi, I have tried multiple times adding fevicon in electronicsforyou.biz but fevicon is not changing, cleared cache also. What can be the issue?

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