Search Results for 'cache'

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Also please check the options from Google AdSense account, like this one for example http://prntscr.com/nc11h0

If there is still a problem, please provide me a link and some more details and screenshots with the problem you are facing.

Thank you!

Hello !

First thing first please disable all non-theme related plugins and clear your cache. We do recomend using WP Super Cache plugin since it has been tested by our developers: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/

The message ” Header Succesfully Saved ” is an automatic message and it will always apear. Also your content modifications should save and that should be fixed by following the steps above.

For the font customization please take a look at our documentation here: https://forum.tagdiv.com/font-customization/

And for the header image please provide a url to your page so we can inspect more and provide a proper solution.

Also please note that support team is answering the topics from latest to newest. So if you keep replying to your topics or creating multiple topics you only make the waiting time longer. And our working hours are 08:00 AM to 17:00 PM ( Monday to Friday ) GMT+2

Thank you !

Hi,

How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
Theme Install Guide -> https://tagdiv.com/how-to-install-newspaper-theme/

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email and as many details you can and some screenshots with the problem if is possible.

Thank you!

Hi,

For amp logo, you can add this custom css and the logo will have the normal size -> https://www.screencast.com/t/IRR8SCLyU
.td-main-menu-logo amp-img img {
width: 100%;
}
-> https://www.screencast.com/t/UEdtyvUmTm
In order to clear AMP cache that Google please check this article -> https://developers.google.com/amp/cache/update-cache

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, please provide me a link where I can inspect it.

Thank you!

Hi,

I understand the problem, I mentioned that this is not how it is supposed to display.

After investigating the problem seems that IE doesn’t support a few CSS properties in the mega-menu design, has some limitations on that part.

Please try to enter this code in the theme panel->custom CSS section, then clear the cache and check again. Should be fixed after doing so – http://prntscr.com/o6remi
Here is the code

.ie8 .tdb_module_header .td-image-container,
.ie9 .tdb_module_header .td-image-container,
.ie10 .tdb_module_header .td-image-container,
.ie11 .tdb_module_header .td-image-container {
height: auto;
flex: initial;
}

Regarding the second question, as far as I know the menu cannot be navigated with the keyboard. Let us know if the code works, also if you have more questions.

Thanks

Hi,

Please make sure that the CDN is set as in our documentation -> https://forum.tagdiv.com/cloudflare-cdn/

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Also please check with some banner to see if the ads are working properly, for the moment I can see only 2 ads on your mobile posts ( the header ads and bottom ads ).

Let me know the results!
Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

There can be some errors in the console related to that font
– https://webmasters.stackexchange.com/questions/71630/font-blocked-from-loading-by-cross-origin-resource-sharing-policy-no-access-co
– https://www.gomahamaya.com/fix-access-font-origin-blocked-access-control-allow-origin-policy/

If there is still a problem, please provide me a link where I can inspect this issue.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, please provide some more details and some screenshots or a link where I can inspect this problem.

Thank you!

Hi,

I’ve checked this option and for me is working properly -> https://www.screencast.com/t/0RcAproK -> https://www.screencast.com/t/DRoB8So6TqA

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If the problem persist, please provide some more details and a link.

Thank you!

Hello !

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

If there is still a problem, please provide me a link where I can inspect this issue.

Thank you!

Hi,

I tried to create a code for this, as it is not possible by default (unless a cloud header template is used).
Based on the current header style the website uses, a code like this should work as needed
– https://pastebin.com/WwPAErrv
The code can be entered in the theme panel custom CSS section, clear the cache after entering it.

Thanks

Hello !

It seems that you are usign an older version. Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again. Also make sure that all the theme requirements are up to date: https://tagdiv.com/newspaper-theme-requirements/

If the problem persists please let me know !

Thank you !

Hello !

First of all please try clearing your cache since it appears that your website needs cache clear as you can see here: https://www.screencast.com/t/gm7h0DyKI We do recommend using the WP Super Cache plugin. Find out more about it here: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/

After you’ve cleared your cache please check if the thrive comments are working. Also you can disable the original comment box from here: https://www.screencast.com/t/Oa8Csf9WEU6

Hope this was helpfull !

Thank you !

Hi,

I have made some tests with on my website with the latest version of the theme and seems to works all of the header styles, without any problems. On the mobile, you can see the social icons only when you press the toggle mobile menu, before your main menu, like this -> https://www.screencast.com/t/i2LaDPN0 Please ensure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge all the CDN files and check the results. It is possible that your caching plugin to be very strong and so you may not see the changes in frontend. After you have checked all of these steps and if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, very important is to provide there the link of this topic so we can quickly identify you.

Thank you for your understanding!
Best regards!

That may be what is causing the mobile theme issues. You could either experiment with the cache plugin settings, or use the WP super cache plugin. Please let us know if you have more questions.

Hello !

Hello !

The designs do not match because you are using the mobile theme. The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme. Cloud templates are included. They do no work while having mobile theme.

Also what are you saying can be a cache problem. After you do a change to your page and enter on mobile refresh the page and clear the cache. We recommend using the WP Super Cache plugin. Find out more about it: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/

Hope this was helpful !

Thank you !

Hi,

Most likely, you do not correctly add the auto amp ad in the right section. Please check the following steps from here -> https://support.google.com/adsense/answer/7480616?hl=en
-> https://support.google.com/adsense/answer/9011465?hl=en -> https://prnt.sc/npctxz Clear all the caches, purge CDN files and check the results.

Thank you!