Search Results for 'cache'

Hello !

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again. For Cache we do recommend using WP Super Cache. Find out more about it here: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/

Let me know how this works !

Thank you !

Hi,

Please make sure that you have clear all cache and you do not have a plugin conflict; if the problem persist you can try this custom css
https://www.screencast.com/t/E30s8M5NVE
.td-post-template-1 .td-post-content p, .td-post-content {
clear: none;
}
The code need to be set in Theme panel>Custom code>Custom css

Thank you!

Hi,

Unfortunately, the theme does not have any such an option that allows you to stop this menu functionality on the mobile theme, sorry! If you want to do this, you will need to add the following custom CSS code inside your Advanced Custom CSS section from your theme panel, like this -> https://www.screencast.com/t/5rDj0jJk Clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

Thank you for your message! If you want to roll back the WPBackery to the version of the plugin which comes bundled with our theme you will need to remove it and load it again from the theme packet folder from here -> https://www.screencast.com/t/Tsl4LnTuw In the future, please do not update it. Keep the version which comes bundled with our theme. After you have made these steps, please clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

Normally there should not be a smaller featured image.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Thumbnails – Fix strange looking images on blocks -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

If there is still a problem, please provide me a link where I can inspect it and provide you a better answer.

Thank you!

Hi,

Please check this article for when tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email and as many details you can and some screenshots with the problem if is possible.

Thank you!

Hi @itechguides,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!

Hi,

Please provide some more details about this problem ( the image that you want to load is from media library or an external link ? ) also please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

1. Please make sure that you do not have the child theme activate, if you have the child theme the post template will not longer apply.

2. Please check our documentation for sticky sidebars, also make sure that the smart sidebar is enable in Theme panel> Templates settings -> https://www.screencast.com/t/Kga12OyehrB

3. You need to set the inline option on the lements like this -> https://www.screencast.com/t/l0Yj7w7IJ

4. Indeed the share text in tagDiv Composer will not hide when you’ll check the option, but if you’ll set the single post template on a post , clear all cache this should be hide.

Thank you!

Hello !

We are sorry for the inconvenience !

Please disable all non-theme related plugins and also delete your cache and check again. For cache we do recommend WP Super Cache. Find out more about it here: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/

Thank you !

Hi,

In order to change the background color for mobile theme you need to check in Theme panel> Mobile Theme> Theme color -> https://www.screencast.com/t/spegHVFrnRyZ clear all cache and check the results -> https://www.screencast.com/t/TooFo95i -> https://www.screencast.com/t/4i2sWbSWP

Thank you!

Hello,

This can be a plugin conflict!
Unfortunately, we did not tested the Memberpress plugin with our theme and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins ( support policy -> https://forum.tagdiv.com/support-policy-2/ ).
This is our list with tested plugins with our theme -> https://www.screencast.com/t/cmPkh9jba4sZ
What you can do is to remove the code for MailChimp’s from your website, clear all cache and try again; notice that the code for MailChimp’s is not coming from our theme.

Thank you for your understanding!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

If there is still a problem, please provide me a link where I can inspect this problem.

Thank you!

Hi,

If you want to remove/hide the sticky menu, you need to edit the header template with tagDiv Composer, click on the sticky menu, click on the css tab -> https://www.screencast.com/t/T3TJ2hvJlD and check the display option, set it on hidden -> https://www.screencast.com/t/D57O79FFainD save the template and clear all cache.

Hope this will help you!
Thanks.

Hello !

Please disable all non-theme related plugins and also delete your cache and check again. For cache we do recommend WP Super Cache. Find out more about it here: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/

Thank you !

Hello !

I’ve reviewed your website but it appears that is not working. And you need to activate WP Bakery only if you have used it before and have elements made with it. Also please make sure to check for a plugin conflict. Please disable all non-theme related plugins and delete the cache.

Let me know how this worked out !

Thank you !

Hi @irisdesign,

Please check this article for when tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email and as many details you can and some screenshots with the problem if is possible.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Also you could try some suggestions to see if they work
– https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/
– https://forum.tagdiv.com/topic/font-blocked-from-loading-by-cross-origin-resource-sharing-policy-no-access-co/
– https://webmasters.stackexchange.com/questions/71630/font-blocked-from-loading-by-cross-origin-resource-sharing-policy-no-access-co
– https://www.gomahamaya.com/fix-access-font-origin-blocked-access-control-allow-origin-policy/

Thank you!