- NewsmagRequirements for Newsmag
- NewsmagHow to update the theme
- NewsmagtagDiv Social Counter tutorial
- NewsmagTop bar templates
- NewsmagAjax view count
Hi,
I have checked your website on mobile and the GRadient seems to works as expected, as you can see here -> https://www.screencast.com/t/3gk6uySTo1L Try to clear all the caches, purge CDN files and check the results.
Thank you!
Hi,
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
If the problem is still there please provide me a link were I can inspect this problem.
Thank you!
Hi,
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Thank you!
Looks mostly alright now, still when I browsed the website there are some problems. For example this page – http://prntscr.com/n0cikk The mobile theme should not apply on desktop, in almost all cases when this happened it was caused by caching.
One solution would be to use a different caching plugin, we recommend the WP super cache
– https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
Note that when the mobile theme is active each page will require 2 versions, one for desktop which you can build in any way possible with the theme, the other for mobile built with the mobile editor – http://prntscr.com/n0cld8
– https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/
So the mobile version will be different from the desktop version.
The other solution is to not use the mobile theme plugin. Or use it only for AMP, now it is possible in theme update 9.6.1 – https://tagdiv.com/amp-newspaper-theme/ – http://prntscr.com/n0cmkf
Hi,
Please make update to v9.6.1 follow our documentation for How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.
Thank you!
Hi,
I Just check this and for me the bold is appearing -> https://www.screencast.com/t/i9rqLVdOGDTM please make sure that you clear all cache on your website and browser.
Thank you!
Hi,
Please make sure that after you made this settings in theme panel, and you save theme, you clear all cache.
If there is still a problem, please provide some more details, also a link were I can inspect this problem would be very helpful.
Thank you!
Hi,
Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/
and please increase all requirements that are lower, and follow all steps;
If the issue is still a problem, please deactivate all non-theme plugins and child theme ( if you are using child ).
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
Please refer to the following guides for possible fixes:
https://wordpress.org/support/topic-tag/505-error/
https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://support.cloudflare.com/hc/en-us/articles/218378978-What-should-I-do-after-seeing-a-502-or-504-gateway-error-on-my-site-
– https://support.cloudflare.com/hc/en-us/articles/115003011431-5xx-Server-Error
– https://support.cloudflare.com/hc/en-us/articles/200171906-Error-522-Connection-timed-out
– https://support.cloudflare.com/hc/en-us/articles/200171936-Error-520-Web-server-is-returning-an-unknown-error
Please try the same suggestions if your problem is similar. In most cases, 500 errors are caused by low wp-memory.
Hope this helps!
Thank you!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.
The cloud library seems to work alright at the moment, may have been something temporary with the servers. Let us know if you have any further problems with it.
Thank you for your understanding!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.
How to install and update plugins – https://tagdiv.com/how-to-install-plugins-and-update-plugins/
Theme Install Guide – https://tagdiv.com/how-to-install-newspaper-theme/
Thank you for your understanding!
I have seen the same problem on my site. Try deleting the WP Super Cache and try. It worked for me.
Thank you Calin. I see that Simon also emailed me.
I have done some troubleshooting prior to my messages. My php memory was set at 256MB and I complied to the majority of the other points referred to regarding minimum requirements.
What was an immediate solution was in fact the php version from 5.5 to 7.2. It was an instant solution on almost all issues i experienced.
Tagdiv composer works.
Website on desktop is back to what it was.
Mobile is almost 100% just the advert art that is missing, but i will be uploading my own so that should be resolved.
I did update to 9.6.1. Thank you. This worked perfectly this time and I added the WP Cache and activated AMP and naturally did the settings as prompted.
So I want to say thank you very much for helping and assisting. I am really very happy and impressed with the detail to response from both Simon and you.
Here is a link if you have the time to look at the page. http://www.backstagemanagement.co.za/wordpress There is still loads of tweaking to do and changes to make, but we are almost there.
two things:
Is it possible to make the social share and follow buttons all round on mobile and desktop. The share buttons on a post i have made round “top of post” and “bottom of post” is there anywhere else to do this?
Thank you again. I am very relieved!
Marius
I have tried clearing cookies and emptying my cache, but the Ads still show up.
Error found, this was actually the server, it refused to clear the database cache.
Installed 9.6 the other day and set up theme colors. I updated to 9.6.1 today, and it doesn’t look like the gradient is updating. I’ve cleared all cache plugins, tried multiple mobile browsers/mobile emulators, and the mobile menu gradient isn’t updating. Any ideas? Site is https://www.creatorbeat.com if you’d like to test.
Theme panel settings: https://1ce.org/1#HJIgSh0PV
Mobile emulator results: https://1ce.org/1#Bkf8SnCwE
Hi,
Your share buttons have set opacity 0 -> https://www.screencast.com/t/LoIGJfuqtO3 -> https://www.screencast.com/t/iMqOJAPM
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.
Thank you!
Hi,
Please make update to v9.6.1 in this version
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2
When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.
The mobile theme is a plugin that provide you a better speed then responsive version of theme, but in order to achieve that speed you’ll need to use for pages that are made with builders ( tagDiv Composer, WPBakery ) only the classic editor also for mobile theme the content for pages need to be set in mobile editor -> https://www.screencast.com/t/ebUIzt4se
Mobile Theme: Automatic Optimization for Mobile with Newspaper Theme -> https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/
If there is still a problem an you want to go back to version 8.8 you can send us an email at contact@tagdiv.com , Include a link to this topic in the email, and ask for that version of newspaper.
Thank you for your understanding!
Hi,
Please try with Gutenberg and add the classic element -> https://www.screencast.com/t/LNZeds8q6K
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.
Thank you!
Huh, it was normal in chrome browser but the mobile version in safari.
I cleared the Cache and see everything right now but its gonna happen again or?
It’s weird cause sometimes when I check it with a phone, I see different versions of the websites and now I see that the menu is there but when want to click on it I see the page without content :I
Same here, my posts are not AMP compliant regarding GSC Test AMP results (cache and CDN have been emptied before).
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7/7.1/7.2
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.
Thank you for your understanding!
Hi,
Yes, you can use our Reviews functionality from our theme because the Google will be index this post and the stars will be there, in SERP section, as you can see here -> https://www.screencast.com/t/FLdBDtoaYMA
Please make sure that you clear all cache, and you re-save the permalinks after you disable the Yoast SEO, also is possible to take some time until google will re-index your posts/pages.
Also you can try with this checker to the reviews -> https://search.google.com/structured-data/testing-tool/u/0
Thanks.
Hi,
I have made some tests on my side and all of these templates are working fine -> https://classicalbumsundays.com/banquet-records-in-kingston-behind-the-counter-episode-8-12/. Ensure that you are using the latest version of the theme, remove all of the untested plugins, clear all the caches and check the results.
Let us know how it goes!
Thanks for your understanding!
Hi,
Please make update to the last version of theme ( v9.6.1), also please make sure that you clear all cache and re-save the permalinks after theme update.
Thank you!
Hi,
Please remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Also, make sure if you are using the latest version of the theme and let us know how it goes!
Thanks.
