Search Results for 'cache'

Hi,

I see something unusual on the website, the mobile theme and AMP is always loaded, even on desktop – http://prntscr.com/mzyml3

That should not happen, it should be loaded only on mobile. I have seen this before however, in those cases it was caused by caching (caching plugin or settings from it). Try to disable the cache plugin temporarily and check if this is solved.

Thanks

Hi,

Please make sure that you do not have a plugin conflict, please deactivate all plugins except tagDiv Composer, clear all cache and try again.

If this is happen only on this page, is possible to have some elements/codes/shotcodes that do that jump to your graphics.

Thank you!

Hi,

Yes, we know about this problem and also, we are looking to fix it as soon as possible. Until we will make this, please try to overwrite the code from tdb_cpt.php from here -> https://www.screencast.com/t/8oSNT9a18j with code from here -> https://pastebin.com/8D253Evp Clear all the caches, purge CDN files and check the results. If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel so we can take a closer look at it.

Thanks for your understanding!

Hi,

Please check your plugins list and if you are using some untested plugins, remove all of these, clear all the caches, purge CDN file and check the results. Let us know how it goes!

Thanks for the message!

Hi,

I made this changes on local host too, and for me is working -> https://www.screencast.com/t/QhYbnJFftmc please make sure that you clear all cache, also some times you need to restart the xampp.

Thank you!

Hi,

Please try to change the padding for the elements from tagDiv Composer go in wp-content/plugins/td-composer/assets/less_wp_admin/wp_admin_main.css and search for .tdc-inspector .tdc-tab-content-wrap -> https://www.screencast.com/t/OxkDuZslceRm also go in wp-content/plugins/td-composer/assets/css/tdc_wp_admin_main.css search for .tdc-inspector .tdc-tab-content-wrap https://www.screencast.com/t/uQ86OiI2ZH and make the change for padding too.
After that please make sure that you save all changes and you clear all cache.

Hope this will help you!
Thanks!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, clear all cache and try again.
Please provide me a link were I can inspect this problem, in this way I will be able to provide you the right answer.

Thank you for your understanding!

Hi zeroc00l,

Please make sure that your content for smart list is like in our documentation -> https://forum.tagdiv.com/smart-lists/
Also note that you can not have more den one smart list in one post.

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, clear all cache and try again.

Thank you!

Hi bob,

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that you do not have a plugin conflict, please deactivate all non-theme plugins, also if you are using child theme please deactivate it, clear all cache and try again. The country is Romania -> 5.2.168.55! You should send us an email at contact@tagdiv.com with your log-in information (wp-admin) for more deeper investigations.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7/7.1/7.2
Please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.

Thank you for your understanding!

Hi @Jumich,

In the most cases when this settings (img) are made and the custom fields is not showing was a plugin conflict, please deactivate all non theme plugins, clear all cache and try again!

Thank you!

Hi,

Please contact you host and ask for help you to increase the settings like in our requirements guide. Please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/ and please increase all requirements that are lower, and follow all steps; after that will be no problems to upload that large image.

Please check our documentation for page speed -> https://tagdiv.com/how-to-increase-page-loading-speed/
Cache plugin – install and configure -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Please make sure that you have activate this option for login users -> https://www.screencast.com/t/UiEfrQM9A also please decrease the cache time -> https://www.screencast.com/t/8lwy65oFG

Also you can check those similar topics
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/

Thank you!

Hi,

In order to fix the error at rows: n(models): m(dom) please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7/7.1/7.2
Please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.

Thank you for your understanding!

Hi,

Please contact you host and ask for help you to increase the settings like in our requirements guide. Please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/ and please increase all requirements that are lower, and follow all steps; after that will be no problems to upload that large image.

Please check our documentation for page speed -> https://tagdiv.com/how-to-increase-page-loading-speed/
Cache plugin – install and configure -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Please make sure that you have activate this option for login users -> https://www.screencast.com/t/UiEfrQM9A also please decrease the cache time -> https://www.screencast.com/t/8lwy65oFG

Also you can check those similar topics
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/

Thank you!

Hi,

1. You could enter content in the about us section, it can be entered here
– http://prntscr.com/mzhpeh
Or I could give you a code to remove the “About us”, enter it in the mobile theme custom CSS section in the theme panel – http://prntscr.com/mzhqn3

.td-footer-description .block-title {
display: none;
}

2. That is not possible, unless maybe you make a modification like this – https://forum.tagdiv.com/topic/latest-article-mobil-theme/
The mobile theme doesn’t have many settings at the moment, we will add more in coming updates.

3. The WP Super Cache plugin should work properly with the mobile theme, other caching plugins could cause problems like you are describing. If possible please try and use this caching plugin.

However something unusual is happening in the website, I can’t seem to access the non-AMP version of the website, the URL is always /amp for some reason.

Are you using the mobile theme and official AMP plugin? – https://tagdiv.com/amp-newspaper-theme/

Thanks

Hi,

Please make sure if you are using the latest version of the theme installed via FTP way, check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Check your PHP memory. Maybe, this is exhausted and that’s why you cannot save and make anything.

Hope this helps and let us know how it goes!

Thank you!

HI @PacificTrek,

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.

Thank you!

Hi Kaino,

You can always check our documentation for When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/ Also, disable all of the untested plugins, clear all the caches, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thank you!

Hi,

I have checked your website on the mobile device and it seems that your Social Sharing Icons are correctly displayed as you can see here -> https://www.screencast.com/t/JCdYfchzH6ZH Try to clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.

If the problem persist please re-install the theme
Theme Install Guide -> https://tagdiv.com/how-to-install-newspaper-theme/

Thank you!

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/
and please increase all requirements that are lower, and follow all steps;

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, clear all cache and try again.

If there is still a problem please provide some more details and some screenshots.

Thank you!

Hi @tedslater,

Which version of newspaper are you using? in v9.5 this problem was fixed, also please make sure that you clear all cache, and you do not have any plugin conflicts.

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/
and please increase all requirements that are lower, and follow all steps;

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Indeed, it seems to be a conflict between our theme and the Photon functionality of the JetPack plugin. Please disable it, clear all the caches, purge CDN files and check the results.

Thank you!