Search Results for 'cache'

Please disable all plugins except the page builder and the multipurpose plugin, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Try to clear all the caches, make sure that your theme’s updating was made via FTP way because this is the surest method in this case. The new theme update should not influence your ads, sorry!

Thanks for the message!

Hi,

I have tested the RAW HTML on my site with the latest theme and it seems to work as expected, as you can see here -> https://www.screencast.com/t/rEVhtC4ZJX3s Make sure that you have updated the theme via FTP way, clear all the caches and check the results.

Thanks for the message!

Hello,

I have tested the RAW HTML on my site with the latest theme and it seems to work as expected, as you can see here -> https://www.screencast.com/t/rEVhtC4ZJX3s Make sure that you have updated the theme via FTP way, clear all the caches and check the results.

Thanks for the message!

Hello,

It works perfectly fine for us: https://www.screencast.com/t/6dTZCInda
Please disable all plugins except the tagdiv composer, clear cache and reset cdn files.

Thanks.

Hello itduck2020,

Unfortunately, I do not know what exactly you have made on your website, sorry! I suggest you make a new clean install from scratch via FTP way, clear all the caches, purge all CDN files and check the results. You can import a demo to check the theme functionality.

Hope this helps!

Thanks for the message!

Hello tarax69,

Make sure that you are using the latest theme version installed via FTP way, clear all the caches and check the results. Also, I saw that you are using some untested plugins which can interact with the theme core files and causes a lot of unknown issues. Try to disable all of them, leave just to active only the plugins that come bundled with the theme core files, clear all the caches and check the results. Also, if the problem is still there and if you need more assistance and guidance in this case, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your setup page.

Thanks for the message!

Hello,

We know of 3 possible causes for this issue.

1) The wp super cache setting to cache page. Please only use these settings in wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you use any other cache plugin, make sure you do not cache pages for known users or for logged in users depending on the plugin setting.

2) Do not use this setting in seo by yoast: https://www.screencast.com/t/n8Cc35EofLh

3) Editing a page that was previously built with another page builder.
You need to edit the page with the builder it was initially created with. Do not edit a page with tagdiv composer if it was not originally built with it. If you created your page in visual composer and then switched to our own page builder, you will have to re-create that page

Please test this on a brand new page with no existing content.

Thanks

Hello fragia78,

Try to clear all the caches and check the results. Should working as expected.

Thanks for your understanding!

Hello Nandoairoldi,

Please provide your website URL so I can take a closer look at this on mobile devices. First of all, make sure that you are using the latest theme version installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. If you will check our demo preview, regarding on Videos you will see that all of them are responsive and works as expected.

Thanks for the message!

Hello kastan,

First of all, make sure that you are using the latest theme version installed via FTP way, remove all of the untested plugins if you are using something like this, clear all the caches and check the results.

Hope this helps!

Thanks for the message!

Hell,
For weather we recommend our own weather widget: https://forum.tagdiv.com/weather-widget/
Seo yoast is a seo plugin that has nothing to do with cache.
WP super cache is the tested and recommended cache plugin to use with our theme.
Please use these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks.

Hello,

You should change the post title from the specific template which you are using on your website, like this -> https://www.screencast.com/t/ndcN1CT86 if you want to see some results. Clear all the caches and check the results.

Thanks.

Hello,

Unfortunately it seems the theme is not compatible with the plugin in question. Try other plugins until you find one that does not provide the issue. We have not tested any rss plugins with our theme so I cannot provide any solution for untested plugins, Sorry.
The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin

Anything beyond this list is not tested and I cannot say for sure if it will work or not. As you can see there is no rss plugin among that list.
Sorry but our theme was built with creating content in mind, not pulling it through feeds.

Thanks.

Ok, if you do not want to follow standard debugging procedures, how are we supposed to help? Plugins are the number one cause for 90% of the issues here on the forum. If you do not want to disable them, you will not be able to use the theme properly.

The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

Thanks.

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

When the mobile theme is displayed on desktop or tablets, it means a caching issue in most cases. Please remove any at all caching solutions you might have and only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and if you use a cdn, please only use these settings: https://forum.tagdiv.com/cloudflare-cdn/

Please note there are hosting side provided caching solutions as well so you should check with your host and disable any hosting side cache.

Thank you!

Hello unemployal,

I have inspected your page and it seems to be a little strange with your block 5 on the sidebar. Also, if you are using some untested plugins, try to disable all of them, leave just to active only the plugins that come bundled with the theme core files and check the results. Clear all the caches and check the results.
Another quick solution for you would be to use the code below and place it in Theme panel -> Custom CSS area.

.td-newsmag-voice .td_module_3 {
height: auto;
}

The result is here -> https://www.screencast.com/t/orvC4ipZrQJy

Thanks for your understanding!