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Hello DaveS,
Do you have cleared all your caches before testing this? If not, try to do this and check again and see the results. Also, if the problem is still there, please ensure that you have right setup your logo and favicon from Theme panel section, like this -> https://www.screencast.com/t/Am52fHPkP
Hope this helps!
Thanks for your understanding!
Hello odsonfb,
Please make sure that you do not have a js error through your Console. Also, ensure that you have setup your sidebar according to our documentation. So, if you are using some untested plugins, try to clear all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core packet and rule out any conflicting plugins.
Hope this helps and let us know how it goes!
Thanks for the message!
Hello JJ0000,
Please provide your website URL with a specific link for your Activity page so I can take a closer look at it. Also, you can provide some useful screenshot where to show your actual problem. I need to know more details about this, so I will be able to provide a more accurate response. Also, if you are using some untested plugins with the theme, please try to remove all of them and leave just Visual Composer and Buddypress to active, clear all your caches and install only the plugins that come bundled with the theme copy and rule out any conflicting plugins.
Thanks for your understanding!
Hi,
It seems the header menu affix used for the sticky menu state does not work properly. Please try to disable all your plugins except Visual composer, clear the cache, and check any custom code you might have entered in theme panel or added to the theme files. Then check to see if the problem is still there.
Thanks
Update, the problem is caused by this error Curl Error : OPERATION_TIMEOUTED in fb debug.
It means that the page takes too much time to fb to responde and it just gives up.
Just use a plugin for cache (WP Super Cache I use) and all is fine.
WP Rocket is not tested with Newspaper Theme. WP Super Cache plugin is tested and recommended by tagDiv.
Check out this tutorial to Install and Configure WP Super Cache
https://forum.tagdiv.com/cache-plugin-install-and-configure/
hi, my adsense has stopped showing on my frontpage on desktop & mobile? it works on all other pages except for the frontpage …it shows the advert through visual composer editor when editing but when saved to view it will not show the ad? ive flushed cache etc and ive tried putting the code in an ad box and normal text box but nothing works? it did work before?
Activated the option for counting with cache plugin active but still the hit counter misses 2/3rd of the hits for an article.
One more thing, I’m using wp-rocket UPDATED version but the system status screen on my back-end shows as I’m not using a caching plugin. Any fix for this type of an issue?
Im on Newspaper 6 with wp-rocket 2.9.8.1 (http://www.thepapare.com)
Also pls let me know the files in the theme which are responsible for hit counter so I can dig in for a code optimisation.
Any help is much appreciated!
Hello
Please i need help i tested with W3 total cache and other and i can’t fixed this issues and i have my own dedicated server with a lot of resources 🙁
My website is http://www.titularesymas.com and look my screen of Gtmetrix
http://bit.ly/2nAaYRc
🙁
thanks in advance
Thanks, Bogdan. That doesn’t seem to be working for me. I switched out the page ID number as you said. And I cleared the cache within WordPress and within Chrome.
This is the page I set the custom CSS for: https://www.travisneighborward.com/home-garden-main/
As you can see the background is still set to the gray color.
I also tried with another page, but it didn’t work.
Is it possible that something else in the Theme Panel is overriding it?
Hello, is there a particular place where to place tracking code from Google Analytics in order to get a correct overview of the incoming traffic? (post views/users etc).
Currently I have the counter outside the <head></head> section within header.php of Newspaper Child Theme and it seems to miss a significant part of the incoming traffic. Especially when a post hits 500+ more views in a short period of time.
I don’t use a cache plugin.
I use a Child Theme (including header.php)
What is your suggestion?
Thanks in advance.
Looks like the social media widget has that problems after some hours (maybe expired internal cache of social counter?).
I am setting up the Newspaper theme in order to update the theme of my site. This is being done in development subdomain off the main site. I am unable to get the mobile theme to work. On the mobile page, I get the message “The mobile theme path couldn’t be set…..”
I have read the forums about the problem. I have turned of all the plugins and cleared the cache but the mobile site will still not work. Do you have any ideas of how to proceed next?
I am using Newspaper 7.7.1
thanks,
John
Hi, I am having an issue with the Media Grid, Masonary Grid and Image Gallery. I thought is was due to an older version of visual composer. Since, I have updated visual composer via theme forest to the latest version 5.1.
Cleared all cache and tested new pages, tweaked settings, but still the images will not display. Singular images display, images in blocks display, WP gallery displays.
It just seems to be Media Grid, Masonry and Image gallery.
Kind Regards
Laura
Hi,
Thank you for your answer, yes the FB button in your picture with 2 like doesn’t appear. The twitter one appear.
I tried to clear cache, but the problem is still here.
I can put online the article in extreme case if you want to observe what is the problem..
Thank you
Hello Iain,
Please ensure that behavior does not come from your untested plugins. To be safe, try to disable all of the untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, you should check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
If the problem is still there and if you need more guidance in this regard, please provide your website URL so I can take a closer look at it.
Thanks for your understanding!
Hi,
I do not see any problems with the link you provided – https://www.screencast.com/t/EJZ6dDeNzHAg on mobile at the moment, or with loading speed – https://www.screencast.com/t/T1w3RHWW If you want to use the mobile theme, please read this guide – https://forum.tagdiv.com/the-mobile-theme/ to find out more about this plugin. Also here is a tutorial about improving page speed – https://forum.tagdiv.com/how-to-make-the-site-faster/ and configuring the cache – https://forum.tagdiv.com/cache-plugin-install-and-configure/ but please note that page speed can be affected by many factors, like plugins for example, which could have a negative impact on performance.
Thanks
Hi,
Please specify what Facebook button is this about, and provide more details if a screenshot is not possible about this problem. I see no problem with the sharing on your articles – https://www.screencast.com/t/Io1BkgAZ if that is what you mean. Maybe this is a caching issue, try clearing the cache after the post is published.
Thanks
Hi,
Please try updating the theme using this guide – https://forum.tagdiv.com/how-to-update-the-theme-2/ The surest method in this regard is by FTP – https://forum.tagdiv.com/install-via-ftp/ Also disable all the plugins except Visual composer and clear the cache. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme. Then try installing the theme again and see if the error is still there.
Thanks
Hi,
I do not see this problem at the moment with the header logo – https://www.screencast.com/t/tMQRhKwHh If it is an intermittent issue, maybe a plugin could be causing this, so when it happens again try disabling all the plugins except Visual composer as a test, clear the cache and check to see if the problem remains. Also double check any custom code you may have entered in the theme panel , or added to the theme files related to this.
Thanks
Hello WakeUpCallProject,
This is strange. Do you are using some untested plugins? If yes, try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Clear all your caches, purge CDN files if you are using the CDN system and check the results.
Thanks for the message!
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi,
The caching plugin options may not look the same, after each update some modifications have been made. Just delete the cache and follow the instructions provided above, then check the results. It should work properly if everything is in order, the social counter is configured correctly and your Facebook page is public, right now it is not.
Thanks
Hello odsonfb,
First of all, please check your plugin list and if you are using some untested plugins, try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if the problem is still there, I recommend you to do a new clean install from scratch via FTP way and check the results. For more references about this way of theme installing, please check here -> https://forum.tagdiv.com/install-via-ftp/
Thanks for the message!
Hi,
The only available footer ad in the theme is the footer top ad – https://forum.tagdiv.com/above-footer-ads/ In your case the ads could be inserted in the page footer by a plugin, or code entered manually in the theme files. First try to deactivate all the plugins except Visual composer, clear the cache and check to see if the problem is still there. If you are using a plugin for your ads, please check the settings for any overlooked configurations.
Thanks
