Search Results for 'cache'

Hi,
I’m sorry but i just can’t see it: http://screencast.com/t/87pIzYpB
If this is not how it displays on your end, please try to clear all your caches including the browser cache and make sure you test your site on different machines to see if the issue is not local.
Thank you!

Hi,

I meant restoring the header code to the default code of header style 7 if you have modifications in place, not changing the header style. if no modifications were made, please disable all plugins except visual composer, clear cache and reset cdn files. Also if you use a child theme, please try to activate the main theme and see if the problem is still there.
If you still have problems wit this, please send us an email at contact@tagdiv.com and provide wp-admin so we can login and inspect this issue. Also include a link to this topic so we can identify you.

Thank you!

Hi,
Smart lists are very sensitive to html tags that are not closed properly. Pleas use only standard html inside a smart list and make sure you close all tags in text mode. It’s a good idea to re-create it from scratch when this situation arises as it takes too long to find the one tag that is not closed properly. Simply copy the text over in a new post and add your images. Then set your titles and check the smart-list again.
If you still have problems with smartlists, try to also disable all plugins except visual composer, clear cache and reset cdn files in order to rule out a plugin conflict.
Let us know how it goes.
Thank you!

Hello Gorobets,

I suspect this issue comes from your untested plugins. Please try to clear all of them, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins. You will have to clear all your caches, (server caches), purge CDN file if you are using the CDN system and check it again and see how it will work.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello paolobabaglioni,

Please ensure that all of these processes were made only via FTP according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ because this is the surest method in this regard. Also, please try to clear all your caches, server caches, purge CDN files if you are using the CDN system.
If your problem is still there after this, please try to make a new clean install and install from scratch the theme with the latest version and check how it will go.

Thanks for your understanding!

Hello gomerblog,

I suspect your problem comes from your untested plugins which you are using in our theme. Please notice this is not the default behaviour of our theme…the layout will have to be centred. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,
Please disable all your plugins except visual composer, clear all caches and purge cdn files. Then test again. This issue was caused in the past either by plugins or an incorrect setting on the server. if the problem persists please try to re-install the theme by following this guide https://forum.tagdiv.com/install-via-ftp/
Let us know how it goes and if the problem is still there, send us an email at contact@tagdiv.com and provide wp-admin so we can take a look.
Thank you!

Hi,
If you switch your theme, there should not be any trace of the previous theme unless you have a strong cache in which case you need to clear all caches after you switch themes.
Please install the theme by following this guide: https://forum.tagdiv.com/install-via-ftp/ or https://forum.tagdiv.com/install-via-wordpress/
The best thing to do when trying to learn a theme;s options and features is read the docs: https://forum.tagdiv.com/newspaper-theme-documentation/
I hope this helps.
Thank you!

Hi,
That setting was not altered in any way in newspaper 7. The setting is still the same. http://screencast.com/t/h551vRlUD7
Please check your screen options (at the top of the screen) and make sure you have everything checked to display.
If the option is still not present, we had reports of plugins interfering with post/page settings so try to disable all plugins except visual composer, clear cache and reset cdn files.
Let us know how it goes.
Thank you!

Hi,
If the option worked previously, it should also work again. Please make sure you clear all of the cache whether it’s the browser, a caching plugin, a cdn server or the hosting.
If the sub-footer still won;t show up, try to disable all plugins except visual composer and clear all caches again.
Thank you!

Hi,
That is simply a caching issue from the browser cache, a plugin, cdn or hosting cache. Please make sure you clear caches and it goes away.
If it resolved by itself it means the cache has been reset.
Thank you!

Hi,
This is a very common issue. The facebook counter is affected by cache so only when the cache is reset will it get updated. Please check your site again and see that the counter now works.
Thank you!

Hello ikidolanan,

First of all, please ensure that you have fully updated your theme using the FTP method because this is the surest method in this regard and then you will have to increase the system status parameters according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/. So, if you cannot increase these parameters, please consult your hosting provider and ask them to do this thing. Try to disable all the active plugins and leave just Visual Compser to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps!

Thanks for your understanding!

Hello rmothie,

Please try to disable all the active plugins ,leave just Visual Composer to active, clear all your caches, purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello kanstan,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is important to do this because your untested plugins which you are using in the theme could interfere with the theme and might cause a lot of unknown issues.

Hope this helps and let us know how it goes!

Thanks for your understanding!