Search Results for 'cdn'

Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files. This could be a plugin conflict. You can also try to switch to a wo default theme and see if you still get the error.
Also if you use php 7, please deactivate wp debug as our theme was not yet tested with php 7.
Let us know how it goes.
Thank you!

Hi,
You can do a 301 redirect from the theme sign-in widget to the wp standard one by following this guide: http://www.wpbeginner.com/beginners-guide/beginners-guide-to-creating-redirects-in-wordpress/
As for the translation, I have tested this and works as expected: http://screencast.com/t/80SSea4e0Gv – http://screencast.com/t/THv7Vcy8M
Please try to deactivate all plugins except visual composer, clear cache and reset cdn files if you use it. Then check translations again.
Thank you!

Hello surfa,

I have checked your source page again and I saw that your untested plugins are still there. Please try to DISABLE all the active plugins and leave just Visual Composer to active, clear all your caches, purge CDN files if you are using CDN system and install only the plugins that come bundled with our theme to rule out the conflicting plugins. Also, please try to bring the theme to have the default state, without any additional customization to avoid these cases. Please notice that our theme has been tested and does not have this behaviour on mobile version, as you can see in our demo here -> http://demo.tagdiv.com/newspaper/ Please notice that our theme is very complex and has a lot of lines of code and if you are using some plugins which are not tested with our theme might appear a lot of unknown issues, like this case. So, if your problem is still there after these tips, please try to make a new install only via FTP with the latest version of the theme and check the results in the default mode.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,
We have no reports of this error up to this moment. We are not sure why this happens. It could be a plugin conflict. Please try to deactivate all plugins except visual composer, clear cache and reset cdn files. Then test your blocks again and see if they still disappear.
Let us know if your blocks still disappear and if they do, please provide a link with a block that does not display anymore so we can inspect it and see why this happens.
Thank you!

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files. Then change the header style to another one and see if it applies.
If this still won’t work, please download the new update (added today) and install the theme again with this occasion. If the header still won;t work, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue.
Also include a link to this topic so we can identify you!
Thanks.

Hi,
there could be a plugin conflict. I just copied the code snippet and added it inside a simple text element in the widgets area. Try to disable all plugin except visual composer, clear cache and reset cdn files if you use it. then try again.
Thanks.

Hello,
Please first try it without any plugins. Disable all of them except visual composer, clear cache and reset cdn files. This will rule out a plugin conflict.
If the problem is still there, please try to reinstall the theme via ftp as something might have fone wrong when you updated/installed the theme. Please use this guide: https://forum.tagdiv.com/search/update/
Let us know how it goes.
Thank you!

Hi,
Unfortunately this is the downside of adding customization to a theme . Code gets changed and a customization that worked in newspaper 6 could not work properly in newspaper 7 if it’s not adapted to the new code.
You can also try to disable all plugins except visual composer, clear cache and reset cdn files. Some plugins could also not work anymore in newspaper 7 and they could create conflicts.
If you want to roll back to newspaper 6 try it without plugins also for the 500 error as newspaper 6 is fully compatible with wordpress 4.5.2.
https://forum.tagdiv.com/topic/error-500-on-my-site/
Hope this helps.
Thank you!

Hello nycinsider,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, please ensure that you do not have caching…check your server in this regard and also, please try to purge your CDEN files if you are using the CDN sistem. Please notice that we have tested the uninstall button and this works as expected. So, if your problem is still there after this advice, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.

Thanks for your understanding!

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files. You may have a plugin conflict affecting the demos. If you still have trouble with this, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue.
Thank you!

Hi,
please disable all plugins excepot visual composer, clear cache and reset cdn files if you use it. Then check the images again. If they are not back to their proper resolution, you may have to regenerate the thumbs: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Image optimization tools usually create this issue but other plugins can cause it as well.
Let us know how it goes.
Thank you!

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files. if the problem is still there, please send us an email at contact@tagdiv.com and provide wp-admin so we can login to your site. Also include a link to this topic so we can identify you.
Thanks.

Hi,
This could be a caching issue or a plugin conflict. Please try to disable all plugins except visual composer clear cache and reset cdn files if you use it.
Let us know how it goes.
Thank you!

Hi,
This could happen if you have any custom modifications in place or a plugin conflict. You can try to disable all plugins except visual composer, clear cache and reset cdn files. ALso if you have any custom modifications, try to revert them to the original form. If you use a child theme please also test this in the main theme to see if files in the child theme are not responsible.
Let us know how it goes.
Thanks.

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. his is most likely a plugin that interferes with the css. The gradient you see is the mobile background. It should not be visible on desktop.
Thank you!

Hi,
Maybe the theme install did not go as planned and something might have gone wrong. Please reinstall your theme via ftp: https://forum.tagdiv.com/install-via-ftp/ and disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Thank you!

Hi,
We usually do not recommend using the split columns in a 1/2 and 1/2 layout. We recommend using these 3 types: https://forum.tagdiv.com/how-to-use-visual-composer/
I have tested this though on my end but the result is this one: http://screencast.com/t/olwJF76vkPIj
Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Maybe you have a conflicting plugin that causes this. Or maybe you have some custom css that changes the layout. Please also check any css code you might have added.
Let us know how it goes.
Thank you!

Hi,
This issue was created by the new version of wordpress. Please update your theme to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
and very important: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Make sure you clear your cache and reset cdn files afterwards.
Also update the social counter plugin as the old one will not work with newspaper 7
Thank you!

Hi,

1) Visual composer is there but you have to scroll down a bot as there are 2 editors now in the back-end if you chose to activate the mobile theme. The top one is without visual composer.
You can read more about the mobile theme here: https://forum.tagdiv.com/the-mobile-theme/

2) This could be a plugin conflict so please deactivate all plugins except visual composer, clear cache and reset cdn files. Also clear any caches you might have on the server.

3) I have checked your mobile menu but it seems to display fine but I see you deactivated the mobile theme. myabe it is tide with the plugins as mentioned above.

AMP and Glue are not tested so we cannot say for sure if they work with our theme. For AMP, one of our top users created a thread about it: https://forum.tagdiv.com/topic/tutorial-getting-started-with-accelerated-mobile-pages-amp/

Thank you!

Hi,
This issue usually occurs on a js error. You most likely have a js error on your site. Please disable all your plugins except visual composer, clear cache and reset cdn files. Then identify the plugin that causes this and remove/replace it
Thank you!

Hi,
I have inspected your site but could not find any issues. This usually happens after a major update as the style.css gets cached wither from a plugin, a cdn server or hosting. You have to clear all caches or wait for them to clear themselves as all caches have a reset timer. Plugins can also cause this so please disable all plugins except visual composer, clear cache and reset cdn files.
Thank you!

Hi,

The search button does not work because you have a js error on your site. This is caused by plugin conflicts so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then identify the plugin that causes it and remove/replace it
As for the spacing under the ad, that comes from the element below it. In your first image, there is a simple text below, and a simple paragraph does not have margins or padding added to it. Title do however. This is the case on your second image where you have a title below the ad:
http://screencast.com/t/N22zsgMFOlv2 This is the default positioning for titles.

Thank you!

Hello moses,

It seems to be most likely a caching issue. Please ensure that you are using our tested caching plugin with our theme (WP super Cache), try to clear all your caches, purge CDN file if you are using the CDN and test it again. If your problem is still there, please provide your website URL so I can inspect it closer. Also, please ensure that this type of issue do not come from your untested plugins.

Thanks for your understanding!