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Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non-theme/tested plugins, also if you are using a child theme, clear all cache and try again.
Please refer to the following guides for possible fixes:
https://wordpress.org/support/topic-tag/505-error/
https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://support.cloudflare.com/hc/en-us/articles/218378978-What-should-I-do-after-seeing-a-502-or-504-gateway-error-on-my-site-
– https://support.cloudflare.com/hc/en-us/articles/115003011431-5xx-Server-Error
– https://support.cloudflare.com/hc/en-us/articles/200171906-Error-522-Connection-timed-out
– https://support.cloudflare.com/hc/en-us/articles/200171936-Error-520-Web-server-is-returning-an-unknown-error
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
– https://www.rankya.com/wordpress/how-to-fix-index-coverage-issue-server-error-5xx/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
I have checked your website and now, it seems to work as expected.
Thank you!
Hi,
I think that there is something that change the position of the overlay, please try this css -> https://www.screencast.com/t/q13CDvEa
.td_module_mx1 .td-module-thumb a:last-child:before {
top: 50px;
}
Set the code in Theme panel>Custom code>Custom css
Thank you!
Hi,
Then if possible create a copy of the website on a staging sub-domain (with the duplicator plugin for example) in which to test the update, and try to identify the problem without affecting the working stable website. In case that is possible, provide us with an admin login to it, so we can attempt to update the theme and see for ourselves what exactly is happening. In the 9.7.3 more of the theme, files were moved in the tagDiv composer. The composer must be active at all times in order to keep using the theme at it’s fullest.
The most important currently known issues in the latest update are with the child theme, but since you don’t use a child theme that is not the cause.
Thanks
Hi,
There is indeed a problem as you mention, in the latest theme version. If a child theme is active the post templates won’t apply properly. This will be fixed in the next theme update. Maybe you could keep the child theme deactivated for the time being, until is is fixed. Sorry for the inconvenience.
Hi,
Please make sure that your problem is not caused by the cache plugin, please clear all cache and deactivate the cache plugin and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Thank you!
The problem is in the child theme. It’s working fine with the main theme.
I created a template for news category, but it’s not showing on amp version. How to fix that?
The template shows a thumbnail at the top and shows the date.
Hi Bogdan,
Here is the link to my comment on Newspaper on themeforest.com – https://themeforest.net/item/newspaper/5489609/comments?page=873&filter=all#comment_22267321
My problem is the the video format has disappeared. I’ve been using Newspaper for years, but suddenly the video post option is gone. It’s strange because I can still play the videos on the front end that I originally inserted in the website, but when I go to the admin panel to look at the video posts from the back end, there’s no option for a video post.
Here is what I did to try to fix the problem but the video post format still doesn’t show:
1) I disabled all the plugins except page builder and cleared the cache but the video post format is still not visible.
2) I don’t know what cdn is so I assume it’s not being used on my site.
3) I don’‘t have any custom code.
4.) I don’‘t use a child theme.
Thanks for any help you can give!
Hi Simion,
Thanks for the reply, yes I see where they are located, could you include a special folder in the child theme to override these templates in the near future?
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Did you made some updates to some plugins/theme/WordPress ?
Please try to set those fonts in Theme panel>Custom code>Custom css and set the font name and path from here https://www.screencast.com/t/xtRbZt7kc here -> https://www.screencast.com/t/aJc8xVGip0 also please make sure that you load the font from here, is should look like this -> https://www.screencast.com/t/qj0SWdL4
results -> https://www.screencast.com/t/nBonobIS
Thank you!
Hi,
Please check this topic about UPDATE Newspaper 9.7 -> https://forum.tagdiv.com/topic/important-new-update-newspaper-9-7/
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If the problem persist, please provide some more details and some screenshots.
Thank you and sorry for the inconvenience!
Hi,
If there are that may problems, it would be best to return to the previous theme version if that worked correctly for you.
Then if possible create a copy of the website on a staging sub-domain (with the duplicator plugin for example) in which to test the update, and try to identify the problem without affecting the working stable website.
In case that is possible, provide us with admin login to it, so we can attempt to update the theme and see for ourselves what exactly is happening.
In the 9.7.3 more of the theme files were moved in the tagDiv composer. The composer must be active at all times in order to keep using the theme at it’s fullest.
The most important currently known issues in the latest update are with the child theme, but since you don’t use a child theme that is not the cause.
Let us know.
Thanks
I am having the same issue with the site breaking after updating to 9 from 8. I don’t have a child theme. Can you please help. I could not find any info elsewhere on your forum or website. Thank you! — Heather
Hi,
Please make sure that you have install the theme according to our guide -> https://tagdiv.com/how-to-install-newspaper-theme/
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Thank you!
Hi,
That is correct, the post template files are now in the composer plugin. They can only be modified there – http://prntscr.com/o1878j in a child theme it isn’t possible anymore. If we should find a safer or update proof way to modify the files from the plugin, we will provide it and create documentation for it.
The child theme functionality is very limited after the recent theme updates, and the guide will be modified as soon as possible.
Thanks
Hi,
Since Newspaper v9.7 the child theme is working only for the functions.php and style.css files.
I’ve checked your post and now is working correctly with that single post template -> https://www.screencast.com/t/PcC5285yV9
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Thank you!
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
What is the Cloud Library and How You Should Use It? -> https://tagdiv.com/what-is-the-cloud-library/
Basics: Using the tagDiv Composer Front-End Page Builder -> https://tagdiv.com/tagdiv-composer-page-builder-basics/
If there is still a problem, please provide some more details an some screenshots.
Thank you!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Please refer to the following guides for possible fixes:
https://wordpress.org/support/topic-tag/505-error/
https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://support.cloudflare.com/hc/en-us/articles/218378978-What-should-I-do-after-seeing-a-502-or-504-gateway-error-on-my-site-
– https://support.cloudflare.com/hc/en-us/articles/115003011431-5xx-Server-Error
– https://support.cloudflare.com/hc/en-us/articles/200171906-Error-522-Connection-timed-out
– https://support.cloudflare.com/hc/en-us/articles/200171936-Error-520-Web-server-is-returning-an-unknown-error
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
– https://www.rankya.com/wordpress/how-to-fix-index-coverage-issue-server-error-5xx/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
Thank you
I have created a child theme for some changes that I want to carry across updates. However, when using the child theme, any changes to using different post templates are ignored, always using the default template. I am using the latest version of the theme. Is there anything else I need to do to bring template changes through when using a child theme? (I have switched to the newspaper theme and the template changes do then work)
Hello,
The templates I copied from the old Newspaper theme(before 9.7) to a custom child theme no longer work, as the original templates have been moved to the td-composer plugin.
You have an old guide here on how to do exactly this, but its no longer relevant as all the templates have been moved to the td-composer plugin.
Can you help me with making this work?
Thanks
Hi,
Please check this article for when tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Hope this will help you!
Thank you!
Yes, but I must say I am not pleased with the fact that the child theme was causing the issue. We were told that using a child theme would make updates easier. In that case (9.7.2 => 9.7.3), it was the opposite…
Hi,
Please make sure that you still have that page/post, also please check the page/post url and save the permalinks -> https://www.screencast.com/t/QdofmGTW after that clear all cache and try again.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Thank you!
Hi,
Did you try the above suggestions?
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Thank you!
Hi,
If you use a child theme, try making a small modification in it, in the functions file
– http://prntscr.com/nwzyeb
The child theme included in the 9.7.3 package contains this modification.
I should note that there is however another issue that is caused by having a child theme active at the moment. Post templates are not applying properly when set to posts. As soon as this is fixed and tested on our end, a new theme update will be released. Sorry for the inconvenience.
Thanks
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please provide some more details and some screenshots about the problem you are facing.
Thank you!
