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Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
That’s weird! On our end it’s working just fine.
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please let me know about your results!
Thank you!
Hello!
That’s weird! On our end it’s working just fine.
The issue can be from a plugin conflict or unused files, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please let me know about your results!
Thank you!
Hello,
To remove that category you must add an extra class per block, in General, for example, I add the name class “tdi_all” => https://www.screencast.com/t/jnyFHuNVCyEy and using this custom code CSS it looks like this => https://www.screencast.com/t/siEkmBiA
This is the code:
.tdi_all .td-pulldown-filter-display-option
ul li:first-child
{
display: none;
}
The code need to be inserted in Theme Panel -> Custom Code -> Custom CSS => https://www.screencast.com/t/qCeuItCkgug
Hope this helps you!
Thank you!
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know about your results!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know about your results!
Thank you!
Hello!
If you install any demo, then you should still have the content and pictures in your WP Dashboard.
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem is not solved after this, then please provide me a link to your website in order to inspect more about your issue.
Thank you!
Hello!
The screenshots you provided are not working at all.
If you have any error, please just resend the screenshots.
The issue in general can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know about your results!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
This problem can appear when is a plugin conflict. Please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please check this guide to update the plugin => https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
The plugins are located in Newspaper-tf\plugins.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Thank you!
Hi marcorroma, unfortunately, for the moment we didn’t test the https://it.wordpress.org/plugins/advanced-post-queries/ with our theme, therefor we do not know if this is working correctly or not with our theme.
As for “Advanced Custom Fields” as I know is a plugin that require to add some extra parameters in theme files, as I know this is working with standard templates from our theme, but is a little complicate with cloud templates and one problem is when you update the theme, all the settings made in theme and plugin files will be lost if those files that were edited can not be set in the child theme.
Please take a look over the next useful guides from here -> https://forum.tagdiv.com/topic/add-additional-fields-to-posts-in-category-grid/ -> https://forum.tagdiv.com/topic/add-custom-field-to-post/ to know how you can configure your Advanced Custom Fields.
Thank you!
I’m trying to configure this plugin: https://thrivethemes.com/comments/
Pls check message below
Hello Fabio,
Thank you for getting back to us, and for taking the time to create a backup of your website.
Based on my investigation, it seems that the issue was caused by your Newsmag Child theme.
As soon as I temporarily switch your theme to a WordPress default one – Twenty Twenty, you can see from the screenshot below that the Thrive Comments is now working as expected.
See: http://prntscr.com/xzyrb6
Then, once the said theme is active again, the Thrive Comments was overridden by the WordPress default comment system again: https://prnt.sc/xzyuvg
To explain it a bit further, all of our products – plugins and themes, are written according to the WordPress codex standards. That being said, it should work properly with other third-party products, as long as they are written according to the WordPress codex standards too.
With this, could you please kindly reach out to the developers of your Newsmag Child theme and ask them to take a look at this issue as well? Since they are more familiar with how their theme works.
Please let us know if there is anything we can help you with from our side, and we’ll be glad to assist you.
Best regards,
Jona
Hello !
This sounds like a caching issue. When your cache has been cleared the elements were gone already. You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
In order to restore your elements you will have to upload a backup of your website.
Thank you !
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hi,
Please make sure you have activated only the tagDiv plugins. If you have other plugins, please deactivate all. Also, if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please send us screenshots with the problem.
Thank you!
Hello,
Does the mobile theme version appear on the desktop? Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results.
Thank you!
Hello !
Unfortunately your website does not seem to work at the moment.ou will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hi,
Please check if you use the last version WordPress 5.6 with a last theme version Newspaper 10.3.9.1 and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, try to deactivate ALL plugins except tagDiv ones, too if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
This problem can appear when is a plugin conflict. Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.
Let me know the results!
Thank you!
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know about your results!
Thank you!
Hi,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please check if you use the last version WordPress 5.6 with a last theme version Newspaper 10.3.9.1(if you have a theme version older, than NewsPaper 10.3.9 and you have the latest WP version 5.6, tagDiv Composer not work)
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Hope this helps you!
Thank you!
Hello!
Please increase your memory limit by following our guide: https://forum.tagdiv.com/system-status-parameters-guide/
Also, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know about your results!
Thank you!
Hello !
This may be a plugin conflict. You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello!
I’m sorry for misunderstanding.
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
