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Hello hoffman81,

First of all, please make sure that you are using the latest version of the theme, installed via FTP way because this is the surest method in this case. This error might happen due if you are using some untested plugins which can interact with the js code of the theme and break it. Please remove all of these, clear all the caches, purge all CDN files if you are using a Cloudflare system and check the results.
If the problem is still there, please provide your website URL so I can take a closer look at it.

Thanks for the message!

Hi,

I have inspected the website, for me it is loading very fast. The images are loading fast as well. When it comes to page speed in general, there is always room for improvement. We recommend this caching plugin
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
These are some topics and tutorials which you could read and try the suggestions mentioned
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
There are many others here on the forum that you can follow, from experienced theme users.
To display socials in the footer social account links have to be entered in the theme panel social networks
– https://www.screencast.com/t/owIWb7hT
They should be displayed once entered there, in the footer as well as the mobile menu.

Thanks

Hello mifwebid,

Most likely, all of these errors happened due to a bad theme installing. My advice is to make a new fresh install to another sub-domain, clear all the caches, purge CDN files if you are using the Cloudflare and check the results. Regarding on feature video, make sure that you have correctly added the Video according to our documentation from here -> https://forum.tagdiv.com/featured-image-or-video/ I have made some tests on my side with this demo and everything seems to work as expected.

Thanks for the message!

Hello Cahtryn,

Make sure that your old version of Visual Composer has been removed and then you should follow these steps. Also, if the problem is still there, you should make a new clean install from scratch to another sub-domain via FTP way, clear all the caches, purge all CDN files if you are using the Cloudflare and check the results. Please check our useful guide for theme installing from here -> https://forum.tagdiv.com/newsmag-installing-demos/

Thanks for the message!

Hello perlstein,

Notice that the Load More functionality is too sensible and it might be broken very easily if you are using some untested plugins which can interact with the theme core file. The first step for WordPress debugging is to disable all of the untested plugins, clear all the caches, purge CDN files if you are using the Cloudflare system.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

If you should decide that the theme is not suited for the website, we will be able to provide a refund if requested.
There are many guides here on the forum regarding page speed optimization. Such as these
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
Hopefully you can try some of these suggestions provided by theme users, and get better results in the matter.

Thank you!

Hello cysec,

Clear all the caches, purge all CDN files if you are using the Cloudflare system and check the results. Also, if the problem is still there, please provide your website URL so we can take a closer look at it.

Thanks for the message!

Hello,

This issue usually happens because of the cache plugin and cdn server. please only use wp super cache and cloudlflare and these settings:
https://forum.tagdiv.com/cache-plugin-install-and-configure/
https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello cysec,

I have inspected your website on mobile and the site seems to work as expected on mobile devices. Provide some useful screenshots with the error so I can identify it and also so I will be able to provide am roe accurate response. First of all, make sure that you are using the latest version of the theme, remove all of the untested plugins, clear all the caches and check the results. Purge all CDN files if you are using the Cloudflare system.

Thanks.

Hello bogdan,

You should update the theme via FTP way, clear all the caches, purge all CDN files if you are using the Cloudflare plugin, remove all of the untested plugins if you are using something like this and check the results. If the problem is still there, you should make a new fresh install from scratch via FTP way to another sub-domain and ensure that your Mega Menu has been set up accordingly with the documentation from here -> https://forum.tagdiv.com/newsmag-mega-menu/

Thanks for the message!

Hi,

That issue is in similar cases caused by caching plugins or configurations in CDN service. The recommended caching plugin is the WP Super Cache
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also these setting would be advised to use in CDN
– https://forum.tagdiv.com/cloudflare-cdn/
If you use other implementations you could experiment with different settings and configurations, while checking if the issue is still happening.

Thanks

Hi,

In some cases this was caused by the rocket loader feature of Cloudflare. This is recommended to be disabled, because it may affect the theme functionality
– https://forum.tagdiv.com/cloudflare-cdn/
You could try disabling this in the Cloudflare settings and clear all caching after doing this. The issue should not be happening anymore.

Thanks

Hi,

The website works at the moment from what I can see
– https://www.screencast.com/t/boYY2yIZ
Please check the official Cloudflare documentation
– https://support.cloudflare.com/hc/en-us
Also the theme recommendations for the configuration
– https://forum.tagdiv.com/cloudflare-cdn/
Set everything correctly and there should be no problem.

Thanks