Search Results for 'ftp'

Hi,

First please make sure you are uploading the actual theme zip file, not the whole package
– https://forum.tagdiv.com/whats-included/

Here are the theme install guides, either by FTP or by WordPress
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/install-via-wordpress/

That message you are receiving could also be caused by a low max upload size value, like in this similar topic
– https://wordpress.org/support/topic/the-link-you-followed-has-expired/

We recommend these values – https://forum.tagdiv.com/requirements-for-newspaper/

Please let us know if you have more questions.
Thanks

Hi,

Please make sure if you are using the latest version of the theme installed via FTP way, check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Check your PHP memory. Maybe, this is exhausted and that’s why you cannot save and make anything.

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please make sure that you have correctly updated the theme via FTP way, remove all of the untested plugins and leave just to active only the plugins that come bundled with the theme core files. If the problem is still there, please let us know!

Thanks for your understanding!

Hi,

You should be able to access that file on the server with a file manager, FTP or cPanel for example. Like this for example – https://www.inmotionhosting.com/support/website/php/update-local-php-settings

If that is not possible, the best advice would be to contact the hosting provider and ask them to do it for you, that should be possible.

Thanks

Hi @tedslater,

Which version of newspaper are you using? in v9.5 this problem was fixed, also please make sure that you clear all cache, and you do not have any plugin conflicts.

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/
and please increase all requirements that are lower, and follow all steps;

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

The multi-purpose plugin was removed and included in the tagDiv composer plugin, this happened in theme update 8.7.5, please check the changelog at the bottom of this page
– https://themeforest.net/item/newspaper/5489609
– https://www.screencast.com/t/cql6czdT

So no need to keep trying to activate the plugin if you use a theme version newer than 8.7.5, the multi-purpose plugin and the tagDiv composer were combined. All the multi-purpose options are now part of the tagDiv composer.

Please check the system status parameters and increased all of these according to our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Also you can make a full backup to your website an make a theme update -> https://forum.tagdiv.com/how-to-update-the-theme-2/

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!.

It looks like the theme stylesheet is not loading for some reason. The whole website looks broken on all devices. Before anything else this should be fixed, then I will help you with the other issues.

Please deactivate all plugins except theme plugins, leave only the theme plugins including the mobile theme and AMP active. If you made any modifications to the theme files or added code in them remove them temporarily. Also check all code entered in the theme panel. If you use a child theme switch to the main theme. Then check if this has any effect.

In case the website is still broken, you could reinstall the theme. Either by WordPress or by FTP. Let me know the results.

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi @Palle_66,

Pelase send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/
and please increase all requirements that are lower, and follow all steps;

If the issue is still a problem, please deactivate all non theme plugins and child theme ( if you are using child ).

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

So with the previous version all was working, but after you updated the theme there are problems with the composer. Maybe the theme has not installed properly, you could try and reinstall it, either by FTP again or by WordPress.

If the same happens, the first step would be to check plugins. Deactivate all non-theme plugins as a quick test. Check if the same happens. If you use child theme, deactivate it as well temporarily.

In case the problem remains, please send us an email at contact@tagdiv.com and provide admin access. Also include a link to this topic in the email. Mention how we can recreate the problem on your website. Let us know.

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Please make sure that you do not have any plugin conflicts, please deactivate all non theme plugins, clear all cache and try again.

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/
and please increase all requirements that are lower, and follow all steps;
Especially check the php version, wp memory and the code for .htaccess

Also please check our documentation for When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Please make sure if you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. Please notice that I have made a test on my localhost and the Featured image from the video seems to return good results, as you can see here -> https://www.screencast.com/t/gYrpmgiaV

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

Please make sure that you make the theme installation like in our guide -> https://tagdiv.com/how-to-install-newspaper-theme/

How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
We recommend to make the update via FTP.

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/
and please increase all requirements that are lower, and follow all steps;

if there is still a problem please provide me a link were I can inspect this!

Thank you!

Hi,

I have accessed your website -> http://www.happytv.gr/ but it seems that you have enabled some screen protection tool and I cannot check it, sorry! Please make sure if you are using the latest version of the theme installed via FTP way, enabled the Mobile Theme, clear all the caches, purge CDN files and check the results. You can provide some useful screenshots with the problems and also, provide a specific URL where I can investigate this problem.

I look forward to helping you!

Thanks for your understanding!

Hi,

You do not need to pay us for this problem, just please make a full backup to your website and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks