Search Results for 'ftp'

Hi,

Ensure that you are using the latest version of the theme installed via FTP way, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link of this topic so we can quickly identify you.

Thanks for your understanding!

Hi,

In most cases the issue is caused by one of the cases below:

Could be caused by insufficient resources
– https://forum.tagdiv.com/requirements-for-newspaper/
In this case the hosting provider should be able to increase them.

Or it could be a security setting, module or firewall, as in this case where the theme panel was not saving any settings
– https://forum.tagdiv.com/topic/cant-save-theme-options-2/

Also if you use Wordfence try to set it on learning more
– https://www.wordfence.com/help/firewall/learning-mode/

If you already checked or tried these, we could take a look. Send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Please include a link to this topic in the email.

Thanks

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Please make sure that you install the Newspaper theme like in our guide -> https://forum.tagdiv.com/install-via-ftp/
Also please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>

If there is still some problem please provide some more details and some screenshots.

Thank you!

Hi,

The most important thing is to make a backup before updating
– https://codex.wordpress.org/WordPress_Backups
Do it by your preferred method. having a backup is most recommend in case something wrong happens, or there are complications.

As for the update itself, the most recommended and reliable method is by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The theme panel settings, ad codes, custom code are saved by the theme in the database for the purpose of not being lost after an update. So there should be no problem in this matter.

If you use a child theme be sure to check the list of modified files for each update, if there are files that have been modified in an update by us, serving the old files from a child theme may cause problems. For example in the latest update the header.php was one of the modified files
– https://tagdiv.com/td_deploy/Newspaper/changed_files_9.2.1_9.5.html
So serving the old file from the child theme may cause problems, there were some cases. You would need to copy the new file in the child theme and redo the modifications/additions that are needed. The same for other files that have been modified by us.

After you update, clear all caches, CDN if used.

Thanks

Hi,

Please make sure that you install the Newspaper theme like in our guide -> https://forum.tagdiv.com/install-via-ftp/
Also please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still some problem please provide some more details and some screenshots.

Thank you!

Please send us an email at contact@tagdiv.com and provide admin login, as well as FTP or cPanel if possible. Include a link to this topic in the email.

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Make sure if you are using the latest version of the theme installed via FTP way, update all of the plugins, clear all the caches, purge CDN files and check the results.

Thanks for your understanding!

Hi,

You can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

If you make an update to the theme all settings from theme panel will remain, only the changes from theme files will be override
How to update the theme -> https://forum.tagdiv.com/how-to-update-the-theme-2/
We recommend to be made via FTP.

Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi @mgargano,

Maybe you want to say if is still use this function td_api_header_style::_helper_show_header(), if is so then the answer is no, that function is not longer use, that function was made for default header, now the v9.5 include the Header Builder and the header file was change, this is one of the disadvantage using child theme ( custom elements ) you need to follow the theme updates and check if the child is still compatible.
Here is the list with the modified files -> https://tagdiv.com/td_deploy/Newspaper/changed_files_9.2.1_9.5.html
-> https://www.screencast.com/t/VJqI0ip0pOA

This is a major update, you’ll need to make a new child theme after current theme and set in it the changes from the old one.

@paperweight we recommend to be made via FTP.
Is possible that Envato Market API to have some delays on available updates.

Thank you for your understanding!

Hi,

Please make update to the theme to the version 9.5 -> https://tagdiv.com/whats-new-in-newspaper-theme-9-5-update/

You can try to do the update manually, go to themeforest -> https://themeforest.net/item/newspaper/5489609?s_rank=1 , login with your credentials and get the theme with all files.
How to update the theme -> https://forum.tagdiv.com/how-to-update-the-theme-2/
If you have child theme please deactivate it until you update/install the theme.
We recommend to be made via FTP.
Is possible that Envato Market API to have some delays on available updates.

Thank you for your understanding!

Hi,

You can try to do the update manually, go to themeforest -> https://themeforest.net/item/newspaper/5489609?s_rank=1 , login with your credentials and get the theme with all files.
How to update the theme -> https://forum.tagdiv.com/how-to-update-the-theme-2/
If you have child theme please deactivate it until you update/install the theme.
We recommend to be made via FTP.
Is possible that Envato Market API to have some delays on available updates.

Thank you for your understanding!

Hi,

First please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>

If the problem is still there, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Using version 9.1 of the theme may cause various problems with the latest WordPress. I believe there were modifications in the theme in order to fix issues with WordPress 5, versions 9.2 and above should work fine. We recommend that the latest theme be used when updates are available.

What exactly is happening after you update to 9.5? Try the FTP method which is the most reliable and recommended to update
– https://forum.tagdiv.com/how-to-update-the-theme-2/
After you update check in the theme plugins panel and update the theme plugins that require it – http://prntscr.com/mjx1th

That message you are receiving should not cause any problems. It can appear if for example you change the page template in the backend instead of the composer edit screen. It is not an error, so the page can be used normally in most cases.

Let us know if you have more questions or need help help.

Thanks

Hi,

First please update to the last version of theme, Newspaper v9.5
-> https://forum.tagdiv.com/how-to-update-the-theme-2/
If you have child theme please deactivate it until you update/install the theme.
We recommend to be made via FTP.
Only in the last version is available this option.

Thank you for your understanding!

Hi,

First please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>

If the problem is still there, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks