Search Results for 'ftp'

Hi,

First of all, ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins which might inject some unknown code into your website, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hi Joe Boro,

Did you check all the settings, like php version and others?

You can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you.

Hi,

Provide your website URL so I can take a closer look at this section. Also, make sure that you are using the latest version of the theme installed via FTP way, all the premium plugins have been correctly updated and check the results.

Thanks for your understanding!

Hi,

Please make sure that your theme has been correctly installed via FTP way, according to our documentation, clear all the caches and check the results. Remove all of the old plugins or update them from this section from here -> https://www.screencast.com/t/c7Qrkc9poi

Thanks for your understanding!

Hi,

First please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi sajid1218,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Check your theme to be the latest version of it, installed via FTP way, check the system status parameters to be increased according to our theme’s requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/, change the PHP version to 7.1 or 7.2, clear all the caches and check the result.

Thanks.

Hi,

Notice that we do not have any bad reports regarding this problem, sorry! First of all, ensure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results and also, make sure that you have respected all of the required settings from here -> https://forum.tagdiv.com/requirements-for-newspaper/
This guide might be useful for you -> https://forum.tagdiv.com/topic/wp-rocket-compatibility/ or this one -> https://forum.tagdiv.com/ajax-view-count/

Thanks for your understanding!

Hi,

Yes, you have missing upload the theme to the latest version of it which is Newsmag 4.6. Update it via FTP way and check the results.

Thanks.

Hi,

Provide your website URL so I can take a closer look at your smart list. Also, you can provide some useful screenshots with the problem so I can identify it closer. Make sure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. Remove all of the untested plugins because this functionality is very sensible and any untested plugin may break the functionality.

Thanks.

Hello,

Make sure that you are using the latest version of the theme installed via FTP way, check the system status requirements to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hi Epic,

Unfortunately, we do not know why this behavior might occur. Ensure that if you are using the latest version of the theme installed via FTP way, check the system status parameters to be increased according to our documentation, clear all the caches and check the results.

Thanks for your understanding!

Hi,

Ensure that you are using the latest version of the theme installed via FTP way, all the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ clear all the caches, purge CDN files and check the results.

Thanks for your understanding!

Hi,

Read this topic -> https://forum.tagdiv.com/topic/http-error-500-after-clicking-activate-theme-option/

If the problem is still there please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you.

As a quick fix you could try the following. Try to connect by FTP to the server and look for a favicon.ico in the root directory of the website, seems that the image is chosen. If there is no such favicon.ico create one and upload it there.

Hi,

So you installed the theme and the tagDiv composer was not automatically installed and activated?

Try to install it from the theme plugins panel here
– https://www.screencast.com/t/fZKF9wVGt7x

Or install it manually by FTP for example – https://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/

Let us know if you have more questions or problems.

Thanks

Hi,

In most cases the issue is caused by one of the cases below.

Could be caused by insufficient resources
– https://forum.tagdiv.com/requirements-for-newspaper/
In this case the hosting provider should be able to increase them.

Or it could be a security setting, module or firewall, as in this case where the theme panel was not saving any settings
– https://forum.tagdiv.com/topic/cant-save-theme-options-2/

Also if you use Wordfence try to set it on learning more
– https://www.wordfence.com/help/firewall/learning-mode/

If you already checked or tried these, we could take a look. Send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Please include a link to this topic in the email.

Thanks

Hi,

In most cases, we have investigated the issue was related to one plugin or the other. Deactivating all plugins except theme plugins solved the problem, so it was a question of identifying the one responsible.

You could try the same, see what happens. If you already tried this, we could take a look. Send us an email at contact@tagdiv.com and provide admin login access as well as cPanel or FTP if possible. Include a link to this topic in the email.

Thanks

Hi,

Ensure that you are using the latest version of the theme installed via FTP way, the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/, disable all of the untested plugins if you are using something like this, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hi,

For composer problems there are a few things to check. First would be the requirements guide
– https://forum.tagdiv.com/requirements-for-newspaper/
Insufficient resources most likely will cause problems using the theme and theme plugins.

If there is no need for modifications in that matter, in some cases the solutions from these topics worked for blank pages or pages not loading, you could give them a try if possible
– https://forum.tagdiv.com/topic/gray-page-tagdiv/
– https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/

Ultimately we could take a look. We will require admin login and also cPanel or FTP if possible.

Send this information by email at contact@tagdiv.com and we will investigate. Please include a link to this topic in the email.

Thanks

Hi,

That could be caused by limited or insufficient resources, the theme has these requirements
– https://forum.tagdiv.com/requirements-for-newspaper/
In some cases 500 errors were solved by increasing the WP memory, for most users 256M would be enough.

Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/

Thank you.