Search Results for 'ftp'

Hi,

Maybe the theme did not update properly, try to reinstall it by FTP if possible
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Remove the old theme and upload the new one. Please make a backup before, just to be safe.

Thanks

Hi,

There are situations when there could be problems, despite our best efforts and no matter how much we test on our side.

If you have problems using the composer, please send us an email at contact@tagdiv.com and provide admin login, if possible also cPanel and FTP. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Could be a matter of insufficient resources, you could check this guide as a first step
– https://forum.tagdiv.com/requirements-for-newspaper/

Also the solution from this topic solved various composer issues
– https://forum.tagdiv.com/topic/gray-page-tagdiv/

In case there is still a problem, please send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Is something normally for us to ask for admin login, as well as cPanel or FTP.
Also this is our private email contact@tagdiv.com use for investigation.
If you want you can change the password after we inspect your problem.

Usually, after last updates you can have both composer activate at the same time, and everything work just perfect.

Thank you for your understanding.

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email and please some more details about problem .

Thank you.

Hi,

We made some testing and it seems to be an issue. It will count the number of paragraphs set in the theme panel, but if there is a heading for example after the second paragraph as in this case, the ad will appear after the heading.

We came up with a solution which I believe will end up as the final solution in this matter. It will be included in the next theme update.

Until then, to solve the issue please access the theme files by FTP or the WordPress editor and open this file
– https://www.screencast.com/t/gVIrPhvtF
– https://www.screencast.com/t/jq7uV2nR
Replace all the code in that file with this one – https://pastebin.com/QGz2nhpH

Then the ad will appear properly, right after the paragraph ends. Sorry for the inconvenience.

Thanks

Hello dafnefonseca2,

Ensure that you are using the latest version of the theme installed via FTP way, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hello Dansports,

Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide the link of this topic so we can quickly identify you. We need the full CPanel access for more further deeper investigations.

Thanks for your understanding!

Hi,

Try as a first step to force refresh the page in which the theme panel is opened (Ctrl+Shift+R). If that doesn’t work, it could be that the theme didn’t install properly. If possible try and reinstall it by FTP
– https://forum.tagdiv.com/install-via-ftp/

If there is still a problem, send us an email at contact@tagdiv.com and provide admin login so we can take a look. Please include a link to this topic in the email.

Thanks

Hi,

In most cases the issue is caused by one of the cases below.

Could be caused by insufficient resources
– https://forum.tagdiv.com/requirements-for-newspaper/

Or it could be a security setting, module or firewall as in this case where the theme panel was not saving any settings
– https://forum.tagdiv.com/topic/cant-save-theme-options-2/

Also if you use Wordfence try to set it on learning more
– https://www.wordfence.com/help/firewall/learning-mode/

If you already checked or tried these, we could take a look. Send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Please include a link to this topic in the email.

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you.

Hello androvi,

Make sure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. Also, re-save the permalinks and see the results.

Hope this helps and let us know how it goes!

Thanks.

Hi,

I’ve inspect your website and see that you still have the problem with mobile aspect on desktop.
https://www.screencast.com/t/p54IVZEB
Please try the suggestion and deactivate Total Cache plugin, this plugin interfere with your theme.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding.

Hi,

Unfortunately I don’t know what will happen if you put the plugins in mu-plugins.
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding.

Hello Pawan Phayel,

Ensure that you are using the latest version of the theme installed via FTP way, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ and check the results.

Thanks for your understanding!

Hi David Henry,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hello ouyuan,

Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed. You should simply remove the theme from your old website and install it to your wanted site via FTP way.

Thanks.

Hello Alicegreentree,

The latest version of the theme can be downloaded from Theme Forest which is version 9.1. Maybe, could be a cache problem. Clear all of your caches, purge CDN and check if you have correctly installed the latest version of the theme via FTP way.

Hope this helps and let us know how it goes!

Thanks for the message!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you.